Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

Updegraff evicted a tenant, and then employees of Updegraff gutted the house and illegally dumped…read moreall of the garbage and furniture in front of my house and a neighbors house. We don't even live on the same street as the rental property.

This company is very unprofessional and running scams. I identified a property they had listed…read moreright after it posted. It was in my neighbor hood and I wanted to try and rent it. after contacting the company, they told me they only take investment of $20 in a money order upfront along with the application. I did what they asked even thought every single person I consulted with said it was a scam and you should never pay anything up front. I dropped off my application and money order, I verified the security check via email and received an invitation to see the property. iI asked for a couple dates and times on the following Sat - was told they don't work weekends, asked for Friday afternoon ( two days after I submitted and 1 day after the invitation to view property) I was told they were too busy but the following week was wide open, I sent back a not telling them to send me three times on Monday they could show me the property and I would once again accommodate them and pick a time that was accommodating them. I asked for them to send me more picture them since noe of them showed signs of a refrigerator. I got a nasty note telling me I was rude and good luck with my rental search - OMG It was a scam all along.. This company should not be in the rental business or management business. They have probably stole nmy identity as well. HORRIBLE Service Delivery and honesty - DO NOT DO BUSINESS WITH THEM THEY TOOK MONEY in the form of a Cashiers Check. - a PICTURE OF MY ID texted to propertymanager@updegraffgroup.com- AN APPLICATION and PAYSTUBS - Handed in at the desk of their downtown office located at 100 Liberty pole way - all prior to SHOWING ME THE RENTAL. I was asked via text if I wanted to see the listing, I sent back a yes and then all the mess above occured. I AM MORE THAN QUALIFIED AND THEY ARE FULL of EXCUSES or Completely Ignorant on CUSTOMER SERVICE AND HOW COMPETITIVE AND TIMELY the RENTAL MARKET is, This is just a horrible example of customer service and honesty DO NOT DO BUSINESS with THESE PEOPLE. YOU SHOULD NEVER GIVE MONEY UP FRONT for ANYONE. I FEEL BAD if the listing is LEGIT the Property owners are getting the shaft. The good news is I received 5 housing offers this weekend all because they were slow un-helpful and dishonest. I wanted that location but I certainly wouldn't trust them going forward. Bye Bye. i will be reporting their business tactics to the State of NY

Our family had to move my dad to assisted living on short notice, and Caring Transitions of…read moreRochester exceeded every expectation. Neil was responsive and accommodating throughout the process. Kristen led the move with exceptional skill, and her team treated my dad with patience and respect during what can be a very emotional time for a senior. They managed the downsizing process thoughtfully and handled his belongings with care, from packing to setting up his new apartment. Their professionalism made a difficult transition much easier for all of us.

I had a lot of anxiety about how I would get the items in my deceased mother's apartment disbursed…read more Karen and her team took care of all the issues and relieved me of all the stress. Great job.

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

As a tenant living at one of their properties, I felt uncomfortable and on occasion unsafe by the…read moreway that they managed the property. They do everything in-house and cut corners so that they don't need to pay for adequate service/repairs.

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!