Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!

We have been really happy with Updegraff's quick response time on fixing things in our house. The…read morepeople they hire to come in and fix utility items or household things are really wonderful: kind, hard working, and thorough. When we put in a work order, we always hear back within 12-24 hours of submitting our request. Everything about the process of renting from them has been easy and smooth. They are respectful and do good work! Would highly recommend.

Updegraff evicted a tenant, and then employees of Updegraff gutted the house and illegally dumped…read moreall of the garbage and furniture in front of my house and a neighbors house. We don't even live on the same street as the rental property.

Our family had to move my dad to assisted living on short notice, and Caring Transitions of…read moreRochester exceeded every expectation. Neil was responsive and accommodating throughout the process. Kristen led the move with exceptional skill, and her team treated my dad with patience and respect during what can be a very emotional time for a senior. They managed the downsizing process thoughtfully and handled his belongings with care, from packing to setting up his new apartment. Their professionalism made a difficult transition much easier for all of us.

I had a lot of anxiety about how I would get the items in my deceased mother's apartment disbursed…read more Karen and her team took care of all the issues and relieved me of all the stress. Great job.

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

As a tenant living at one of their properties, I felt uncomfortable and on occasion unsafe by the…read moreway that they managed the property. They do everything in-house and cut corners so that they don't need to pay for adequate service/repairs.

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!