Zero stars! I was forced to open an escrow account, due to the slumlord factor in this area, when I…read morewent to close the account only a couple of months after I opened it, they took a huge " maintenance fee" out! I'm sure there was no maintenance done to my account and every time I put money in the account they somehow had my address wrong! They kept reverting to a 4 year old address that I had with a TD checking account, which they closed when I broke my knee and explained to them I was having a rough time and had no money to deposit! They closed it anyway. Each time the tellers gush superfreindly until you actually need something-- they they snap at you and do basically nothing in the way of customer service. You will have a bad experience, all the branches are run the same.

I had Northway bank when we first moved here. The Ossipee staff was extremely rude to me. My wife…read moreand I closed both our accounts because of this. We moved on to another bank where we were treated very nice. I came into a ton of money, and needed to open two more bank accounts with other banks. Now I need a forth bank account. I like to stay local, but I will not have any part of Northway Bank, so my money will go to another bank. Their lost, because I'm talking 200,000 bucks or more to just sit in cds.

Wonderful service and friendly tellers. Great administration as well. They stay very busy and still…read moresmile!

I banked here for the first three years I lived in Maine. A teller botched my deposit and $100 was…read moremysteriously missing from my account. They gave me the 1-2 business days, then 3-4, then a week before it should show in my account. Customer service was really dissapointing. It was a week of working with the teller before she gave up and a manager finally took up the cause. Manager never contacted me until the issue was cleared up.

I recently had an extremely frustrating experience at Bank of New Hampshire when I urgently needed…read moreto send a wire transfer for a real estate closing. My primary bank's funds hadn't cleared yet, so I attempted to use my HELOC at this bank--something that should have been straightforward. When I arrived and explained the urgency of the situation, I was told I'd need to wait because it was lunch time. I emphasized the importance and time-sensitivity of the transaction, but was still asked if I could return in two hours, after lunch. After some insistence, the teller reluctantly agreed to help, only for us to discover I might also need to open a checking account just to complete the wire. At that point, I was too agitated and disappointed to continue, and thankfully found another workaround on my own. What should have been a simple, professional banking service turned into an unnecessary ordeal. I walked away asking myself: Why is it so hard for this bank to help a customer complete a basic financial transaction, especially under time pressure? This experience has made it clear to me that Bank of New Hampshire is not equipped to handle customer needs with the urgency, flexibility, or professionalism required--especially in critical moments.