This entire "bank deserves zero stars…read more You would be ill-advised to consider Northway Bank as your choice to handle your banking needs. Not only are the staff unhelpful, inconsiderate, and painfully, baptismally dismissive of the needs of their clientele, but are utterly incompetent and incapable of handling the most basic if tasks involved in their jobs. I say these things not out of cruelty, or anger, but out of objectivity. When I closed my account half a decade ago, the person with whom I entrusted to do their job, failed. This led to a five year long open checking account, unknown to me. A sudden flag alerted me to this issue and upon speaking with their collections "department" (I ascertain that this is made up of a single, nasty, rude, dismissive, and scorned woman, whom, thankfully, I only had the misfortune of communicating with over the phone, for surely in person one look at her and I would become another statue amongst her curation). Since this is an unprecedented time with unemployment peaking and bills reaching up to shut-off notices and evictions, my request was simple; since I could not remember the name of the person who was supposed to close my account from five years ago, I asked for the overdraft fee be waived, in light of the aforementioned issues, as well as other, stressors involved in this matter, but not only was I denied, but I was spoken down to in a likeness which felt comparable to being spit onto my face. It was, to say the least, unnecessarily lacking in any trace if human decency, and the sniveling smile that I felt make my spine shudder for she was concentrating the dark-effects of that evil soul through the telephone directly at my heart and almost reached it with the hate she had initially started with before I had uttered a word. My escape from such a negative and truly inhumane was equal to that of Hercules conquering the monster Hydra. Never again will I falter and release such a demon into my domain. I urge you to head my tale and potentially release that beast into your world.

Zero stars! I was forced to open an escrow account, due to the slumlord factor in this area, when I…read morewent to close the account only a couple of months after I opened it, they took a huge " maintenance fee" out! I'm sure there was no maintenance done to my account and every time I put money in the account they somehow had my address wrong! They kept reverting to a 4 year old address that I had with a TD checking account, which they closed when I broke my knee and explained to them I was having a rough time and had no money to deposit! They closed it anyway. Each time the tellers gush superfreindly until you actually need something-- they they snap at you and do basically nothing in the way of customer service. You will have a bad experience, all the branches are run the same.

I've been going to citizens Bank for years. I used to work at Eastern Slope Inn it was across the…read morestreet very easy to get to. Over the years I've seen a well-run bank and I've seen the other side of that. I'd like to give a big shout out now because they've come back to life. In particular they have a banker, Cheyenne Heart, is extremely professional, very thorough and always a pleasure to work with. Thanks for having her on your team. Sincerely Katherine Robbart

I recently had an extremely frustrating experience at Bank of New Hampshire when I urgently needed…read moreto send a wire transfer for a real estate closing. My primary bank's funds hadn't cleared yet, so I attempted to use my HELOC at this bank--something that should have been straightforward. When I arrived and explained the urgency of the situation, I was told I'd need to wait because it was lunch time. I emphasized the importance and time-sensitivity of the transaction, but was still asked if I could return in two hours, after lunch. After some insistence, the teller reluctantly agreed to help, only for us to discover I might also need to open a checking account just to complete the wire. At that point, I was too agitated and disappointed to continue, and thankfully found another workaround on my own. What should have been a simple, professional banking service turned into an unnecessary ordeal. I walked away asking myself: Why is it so hard for this bank to help a customer complete a basic financial transaction, especially under time pressure? This experience has made it clear to me that Bank of New Hampshire is not equipped to handle customer needs with the urgency, flexibility, or professionalism required--especially in critical moments.

This is not a FULL SERVICE credit Union as Northeast Credit once was. We have had needs that of a…read moresudden couldn't be met from Lighthouse. We are currently moving all of our banking to Meredith Savings. They service like Northeast use to. We were members of Northeast for thirty years.

You'll encounter great customer service here... but it's extremely lacking with phone customer…read moreservice whereas you can call and talk to two different people and get two different answers for the same question. It takes TWO WEEKS to get a debit card from this place, even though you will be told it takes 5-7 business days. And when you call back because you still haven't received it they then tell you it actually takes 10 days and they have no way of knowing if your card was even sent out. For one, the debit card this bank issues is the SAME card TD Bank issues... and they can issues it right there in the bank. So when you tell someone it takes 2 weeks to get a debit card mailed from FLORIDA you obviously could care less about your customers and being convenient. Whereas it DOES NOT take 2 weeks for mail to come from FLORIDA to NH. And if there's a bank that offers you same debit card any day you walk into their bank why not switch banks?!??!!? People put money in a bank for convenience... you obviously are not convenient nor do you train your employees all the same rules. Because one tells me 5-7 business days and another tells people 10 days.

My biggest complain is that Northway has gotten rid of the ability to make a deposit after hours…read morevia night deposit and ATM I work during business and I have cash deposits I need to make. My cash deposits are delayed for days now causing a big problem for me