If I could give a zero rating I would. Arrived at the location to find a note on the door that they were on break and to call a number. Ok, no biggie, I called the number and the guy came right over from the adjacent bar. Smelled a little of booze, but meh, didn't really bother me. We discussed the scope of work that I was looking to have done and he assured me that it would be no problem. I had to go and pick up the shelves that I was intending on having glass installed on and returned about 20 minutes later. There was no one in sight at the location upon my return. Finally, a crotchety lady came out of nowhere after I had been there playing with their dogs for about ten minutes and tried to help me, but was not really listening to me or grasping the scope of work that I was trying to have done. She called for Steve, which was the guy I spoke to originally. Steve comes out and begins to smooth things over as his cohort was still being crotchety and rude. They squabbled over the pricing for the job I was looking to do, Roberta I learned was the ladies name. She started taking down my info but completely butchered my name even after giving her my ID to use for reference. She quoted me $400 for three 8x8 bronze glass square tiles that were to have a curved edge for my bathroom shelves. Steve said that was way too much, and I agreed. He came up with a $290 quote and they argued back and forth over the price. I agreed that I would pay up to $100 a shelf for them to cut and glue the glass to the metal framing. Roberta insisted that she was close to $300 with her $400 quote, to which I again said I would be willing to pay $300, but $400 was entirely too much. She then said well you can take your business elsewhere to me, at which point I had finally had enough and agreed that I would not be doing business with them. Steve yelled at Roberta in front of me as I walked out. I went back in to retrieve the photo copy of my ID that she took and told her that she just lost $300 in business, which is way overpriced as it is, because they were incapable of being professional. She replied, "We're closing anyway!" I said good, and it's no wonder! I would steer clear of any business transactions with these two as they close shop, they have obviously given up on any type of customer service and professional demeanor, maybe even on life. read more
