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    Monroe Glass

    5.0 (1 review)
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    Services - Monroe Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

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    5 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (25 reviews)

    They took 4.5 hours to complete service. What is the point of me making an appt for 11am when they…read moredid not start working on my car until 2pm?? The technician left glass all over my passenger seat. My passenger actually got cut from the leftover glass. When driving home, I had to get on the highway and the tech also left my hood open. Absolutely ridiculous. $800 later and I will NEVER use safelite or the Janesville location again.

    I rarely leave negative reviews, but my experience with Safelite was beyond frustrating from start…read moreto finish. The issues started with scheduling. Appointments were canceled without any communication or courtesy call, and trying to reach someone at the local office was nearly impossible because no one answers the phone. Everything is automated, which would be fine if it actually worked properly. Even the online system was incompetent and repeatedly failed to recognize that my vehicle was not an EV. After finally getting someone out to complete the service, the problems continued. The technician's work was clearly not done correctly, and now I have to bring my car back in for recalibration. To make matters worse, every employee seems to give a different explanation, so there is zero consistency or accountability. I specifically scheduled a Saturday appointment because I work 60 hours a week and cannot easily miss work. Instead, this entire situation has now taken over my Monday as well because of Safelite's mistakes and lack of communication. The complete lack of organization, communication, and competence throughout this process has been unbelievable. Safelite seriously needs to get it together.

    Safelite AutoGlass

    Safelite AutoGlass

    (31 reviews)

    This is the 3rd window replaced on this Subaru Ascent. I've used them previously on my Kia as well…read more Let's start with the good. The windshield is replaced, looks secure, didn't leak, and my "Eyesight" cameras have zero errors. The bad. The trim on the exterior was improperly installed allowing leaks into the engine bay. I properly installed it. When pointing this out, customer service pointed out I now voided any warranty. When leaving, I noticed I had a headlight out on the passenger side. When opening the hood to investigate, the hood prop was loose and dangling dangerously over my drive belt, the inner fender trim was loose and creased, and the filter box was tampered with. Generally, I do my own oil changes and last week when last under the hood, everything was fine. Since the box was open, I noticed the $50 k&n filter is gone and a no name generic was in its place. Not something I check regularly, but with all the other issues in that general area, it's suspicious. It appears the trim was damaged looking for the missing hood prop grommet. I won't be taking my vehicle back there to be corrected. The trust is gone. For the premium price tag they demand, I expect a higher level of professionalism. I did not ask for compensation, nor was any offered. If I am forced by my insurance to use this shop again, it won't be dropped off and left unsupervised and I'd advise anyone else forced to use them to do the same.

    Great company. Total professionalism from start to finish in every area. 5 stars. Tech was on-time…read moreprepared and was done in a time manner.

    Monroe Glass - autoglass - Updated September 2026

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