I took 2 storm windows and 3 screens to them for a quote. After 3 phone calls and many emails they…read morestill didn't have a quote that matched what needed to be done. The last phone conversation had them quoting to put glass into the screen frames. What sure what is going on there but my advise is they need to lay off the weed, it's turning their brains to mush.

If I could give a zero rating I would. Arrived at the location to find a note on the door that they…read morewere on break and to call a number. Ok, no biggie, I called the number and the guy came right over from the adjacent bar. Smelled a little of booze, but meh, didn't really bother me. We discussed the scope of work that I was looking to have done and he assured me that it would be no problem. I had to go and pick up the shelves that I was intending on having glass installed on and returned about 20 minutes later. There was no one in sight at the location upon my return. Finally, a crotchety lady came out of nowhere after I had been there playing with their dogs for about ten minutes and tried to help me, but was not really listening to me or grasping the scope of work that I was trying to have done. She called for Steve, which was the guy I spoke to originally. Steve comes out and begins to smooth things over as his cohort was still being crotchety and rude. They squabbled over the pricing for the job I was looking to do, Roberta I learned was the ladies name. She started taking down my info but completely butchered my name even after giving her my ID to use for reference. She quoted me $400 for three 8x8 bronze glass square tiles that were to have a curved edge for my bathroom shelves. Steve said that was way too much, and I agreed. He came up with a $290 quote and they argued back and forth over the price. I agreed that I would pay up to $100 a shelf for them to cut and glue the glass to the metal framing. Roberta insisted that she was close to $300 with her $400 quote, to which I again said I would be willing to pay $300, but $400 was entirely too much. She then said well you can take your business elsewhere to me, at which point I had finally had enough and agreed that I would not be doing business with them. Steve yelled at Roberta in front of me as I walked out. I went back in to retrieve the photo copy of my ID that she took and told her that she just lost $300 in business, which is way overpriced as it is, because they were incapable of being professional. She replied, "We're closing anyway!" I said good, and it's no wonder! I would steer clear of any business transactions with these two as they close shop, they have obviously given up on any type of customer service and professional demeanor, maybe even on life.

My SIL accidentally broke a middle pane of my 1955 door. Martin Glass arrived on time for the…read moreestimate. I had looked at the door, having taken framing courses, and knew it wasn't going to straight forward to remove the trim. I told the tech that and also said I hoped to replace the door with a new one soon that was energy efficient. Because I said that, they agreed to do my door as these 75yo doors can take cosmetic damage to remove the pane. Again, the glazer arrived on time. The end result, which he was proud of, was a tiny hole and a tiny crack ( easily filled with wood caulk if I cared). It was great! He was done quickly and I can't thank them more. Likewise with my SIL. But hey, cardboard and duct tape was more energy efficient during those really frigid days!

UPDATE: The owner emailed me the next morning. She is reviewing how repairs get tracked and helping…read morewith the customer service training for the new office staff, and she wrote, "The fault lies with Martin Glass, not you. Please accept my sincere apology. You are heard and believed." That was all I was after. I am leaving the review up because the visit happened, and I am adding this because the ownership answered and is doing something about it. --- Unfortunately, I can't leave 0 stars. My partner dropped off four window screens to be rescreened. On the first visit, the woman at the counter noticed the tension springs were missing from most of them and asked Sam, the manager, what to do. His answer was "well, if she's accurate, then we need to order some more, and it'll be a week." I hadn't been doubted about anything yet, and I was already being doubted. Two weeks passed with no contact, so I called and drove over. Sam told me they had texted and called. I received neither. The only reason I was standing there is that I called them. He then told me I had brought in three screens, not four. I told him it was four. He would not go look again. He told me I was trespassing, told me to leave, and said he was calling the police, and he started dialing. He stood there dialing for four or five minutes and never completed a call. While he was pretending to dial, I told him how it looked from where I was standing: he had decided I was wrong because I'm a woman, and he was keeping my property over it. He went back to pretending to dial. I finally asked the woman at the counter if she would please check one more time. She went back, said "oh, hold on," and my fourth screen was exactly where it should have been. The three large ones had been grouped together and the small one set off by itself. Their own filing was the whole mystery. I left with all four screens and no apology. The one star is not for her. She was the only person in that building who was willing to go look. A busy counter miscounts sometimes. That is not what this review is about. This is about a manager who would rather accuse a paying customer of lying, and fake-dial the police for five minutes, than ask his own employee to look one more time. If you use this shop anyway, photograph what you drop off with the full count in the frame, label each piece, and get the count written on your ticket.

the people at Congress Glass deliver excellent and prompt service. We recently had them help with a…read moresmall job that turned out very nicely. they have done bigger jobs for our house during the remodeling of our cabinetry throughout the house. thank you!

Good job on glass shower doors (3) for new house. Did their…read moreown field measurements, verified tile installation was done properly. Realistic on lead times. Well done installation.

We have a cracked window and needed replacement. It is one of those big windows with a semi circle…read morepane on top and two side-by-side windows below it. We had a quote from a local madison remodeling place and it was in the the thousand's of $ and they only want to replace the entire window. They said they cannot just replaced the top. John from My Horeb glass & mirror took a look and said only the top glass pane needed to be replaced as I expected. Quote was hundreds but thousands. They replaced the pane and it looks perfect. John also did our bathroom glass door and is was done well. I would highly recommend mt Horeb glass & mirror. Please note tgat their wait time might be longer as they are a smaller shop.

Excellent products at a very reasonable price. Great service after the sale. Highly recommended.read more

We had a new shower door installed as part of a full bath renovation. We first discussed our…read morerequirements with Kathy. She led us to Todd, who ultimately came and completed the measurements. Given his advice, we changed a towel holder specification to a puck. This resulted in more interior space. Doug and Corey completed the installation. All communications were timely and complete. Doug and Corey were very respectful of our space and did an exceptional job. We solicited quotes from three service providers. Mid WI was competitive, they had the finish we wanted and their delivery timeline beat what was promised by others. With the bathroom reno we worked with various service providers. None were better than Mid Wisconsin Glass & Mirror. It is great to be able to recommend a smaller, family owned business such as theirs. P.S. We are in Columbus, WI. Not sure why Yelp has us in CA.

Mid Wisconsin Glass & Mirror…read more Add a photo Mid Wisconsin Glass & Mirror 4.5 (8) Small businessShower door shop in De Forest, WisconsinOpen Overview Reviews Photos About Google review summary Reviews Sort by Most relevant Newest Highest Lowest Lynn Sterud Local Guide·21 reviews·7 photos I had the rare experience of the tempered glass of my shower enclosure spontaneously shattering! No one was in the room when it happened. My house is only 5 years old and I was able to find the installer, Mid Wisconsin Glass & Mirror, to ... More Photo 1 in review by Lynn Sterud Photo 2 in review by Lynn Sterud Photo 3 in review by Lynn Sterud Laura Duguid 11 reviews·4 photos 6 days ago New These guys were awesome! Very responsive and professional start to finish. Affordable, too! Jacob Lawless 4 reviews·1 photo a year ago Top notch work. Quick response to initial inquiry. Timely and accurate quote. Installers were extremely professional, and the work was flawless. Outstanding level of customer service and attention to detail. Photo 1 in review by Jacob Lawless 1 Claudia Hansen 8 reviews 2 years ago I have only great things to say about Mid-WI Glass & Mirror. They were quick, professional, and friendly. They offered a variety of options for every budget. Our new shower glass looks beautiful! Thank you Todd, Kathy, and your wonderful staff! Lynn Sterud Local Guide·21 reviews·7 photos 4 minutes ago New I had the rare experience of the tempered glass of my shower enclosure spontaneously shattering! No one was in the room when it happened. My house is only 5 years old and I was able to find the installer, Mid Wisconsin Glass & Mirror, to help me. They came the very next day to measure the opening. Then they called back and said they would be back to install the glass the following day! They were so careful removing the old glass that there was very little that came apart. The new glass looks great. They completed the work in about one hour. I recommend Mid Wisconsin Glass & Mirror with my highest regard! Photo 1 of 3 Photo 2 of 3 Photo 3 of 3

Needed a piece of tempered glass and what they provided was an exact fit. In addition was completed…read moreon time at the quoted price, If you have specialty glass needs this is the only company you need to know. Very lucky they are close by.

From the owner: For all your glass needs…read more Your older windows may be hiding something from you. If you notice excess condensation or leaks near your windows, it may mean that moisture is getting into your walls. To ensure protection against dry rot and potential mold problems, new replacement windows may be the key. Give us a call!

We recently had a shower door installed and could not be happier with the experience. From Tammy…read morewho patiently answered my numerous questions to John who gave great advice and did a super job on the installation. We will definitely be using again. I highly recommend!

I was so impressed by their customer service and was so happy with the pricing and finished…read moreproduct. I would never go elsewhere! They repaired an antique glass cabinet for me that my dog broke-- it's good as new. Super fast as well.