Lately Hilton's seem hit or miss, I rarely even use my Hilton membership as I don't feel it…read morebenefits me much anymore. This place was ok, lobby was nice and the room was fine. Neither great nor bad, overall. Sadly the bad things really got to me here.
First there was a connecting room and you could hear them, they got up to something at 3 am or 5 am, something super early and were loud and talking, making tons of noise for hours. Why didn't you call the front desk? Well problem number two, the employees were not jerks or rude but they all, except one, gave off the vibe and tone of don't bother us, don't ask for stuff, don't ask questions, let us rattle off the info at you quickly with either a blank face or a frown. I really do try hard to be friendly and always smile, I know it is a crap job but you are in a hospitality business. You have to be better, I am sorry your day is going bad but I didn't cause it.
Two exceptions to this. I tried calling down for coffee supplies, more coffee, more cups, sugar, creamer, etc. Lady who answered sounded upset or annoyed and told me to be on hold, So I just hung up and went down for it. The lady I spoke to was super friendly and helpful. The only one sadly. The night guy on Saturday night 09/30/2023 was the worst. We had been out and called to see about breakfast times on Sunday, he interrupted me while asking and just gave the hours twice cutting me off even trying to say thanks. Guy was awful.
We were only there one night thankfully. The bed was fine, the breakfast was better then I expected and the staff there was fast, they had good eggs, sausage, bacon, lots of bread options from bagels to toast as well as lots of juice options. The staff here was better, to be fair.
The gym was standard according to my wife, the shower was weak but very hot.
Overall this was not a great hotel, the good was overshadowed by poor customer service.