My family has known Nate for years and we have always trusted his work. He is super talented and…read moreruns his business like a true professional. Plus, he is one of the nicest people you'll ever meet. We hired Nate to help with a carpet project last week. He showed up ahead of schedule and did a masterful job on the flooring. Our room now looks better than ever. If you're looking for a flooring expert, definitely give Nate a call. He's one of the best in Utah!

This company is great! Nate was who we worked with and he's respectful, great at communication,…read moreand doesn't try to upsell. He comes when he says he will and finished when he says it'll be done. That is RARE in our experience. We had carpeting done. He laid out the options and what is good or bad about each then let us decide. It was terrific. I highly recommend them. Give them a try!!

The flooring I needed to match the flooring on my main floor was discontinued and they worked with…read morethe manufacturer to find some remaining product. When the product arrived it was actually the "orange tagged" (loose fitting joints) product, and I had opted for the "non-orange tagged product" at a higher price. I was alerted to the issue when the product arrived accompanied by glue. Rod wasn't there when I picked up the product, but Lisa notified him of the potential issue. I had a call within a few hours confirming the mix up, which they promptly offered to fix. Great customer service guys!

We had limited time before our open house, and Hakes made it work! These folks are fantastic!read more

Nope! They were extremely rude. Judgy judgy. Be sure to dress up, freeze your face in place with…read morebotox and cake on the make-up- or they will not treat you well here. We were in the middle of a renovation project and took a break to head down there to order carpet. Because we were under a serious time crunch and the weather was not very cooperative we did not have time to go home and change first so we came in jeans and shirts that had some paint on them and looked a little tired. The lady who greeted us (after some research I now know she is the owner) slowly looked us up and down and said she'd find somebody to help us. You'd think we were bedraggled orphans or homeless people the way she looked at and spoke to us. Another employee came out and was somewhat helpful. As we were looking at samples and laying things down to look at them, the owner came over to the table where we were working with another client and pretty much just pushed us out of the way, talking loudly over us and spreading out samples. Both of them were extremely rude. It was like we were not even there. We quietly took the quote they gave us and walked out. I spent the next morning calling around for a better deal and nicer people who don't discriminate against you based solely on appearances. In addition to needing budget carpet for this property we were also intending to order a lot of higher end products for a second property we are working on but after the way we were treated, I will take my business ANYWHERE but here.

First, I wasn't informed the flooring was being delivered. I had to leave work unexpectedly…read more Second, expensive transition pieces were ordered that should never have been ordered as they weren't needed (the installer let us know this. The installers did an excellent job on the installation). Third, the flooring sample in the store looked nothing like what was installed. The picture on the sample showed a much lighter floor. Even the Summers rep. agreed the installed floor did not look the same as the sample or the picture of installed floor on the sample. (The Summers Interiors rep. suggested we could pay additional money for boxes of flooring and switch out the darker planks for lighter ones.) We've used Summers in the past, and didn't have any problems with receiving the correct flooring. ** We know now that if any problems arise, there could be difficulties. ** (Reworded) Update: Visited the store and were told we could contact the Coretec rep. to work out a solution. Summers Interiors was informed we would be disputing the charge, that we are their customer, not Coretec's customer. After they were told this, I was contacted the next day and told the Coretec rep. was going to submit a claim through their claims dept. We will hear back from the rep. in a week. Second update: It has only been three days and I was contacted by Summers Interiors. I was told Coretec is willing to replace the flooring for free with any flooring in the same line as the original flooring. Summers Interiors wants us to pay for the tear out and install of the replacement flooring. Third update: Visited the store again. They agreed not to charge us for the shipment of the replacement flooring, tear out of the incorrect floor and install of the replacement flooring. I have been getting follow-up calls from the Summers Interiors rep. They are diligently working to replace the flooring.

Robert is insanely talented! I was looking for someone who could build a custom fireplace from…read morescratch. I drew a sketch and had a few pictures of ideas of what I wanted, and Robert brought it to life! He made it even more beautiful than I could have ever imagined! The details are amazing! It's in my vacation home and I get tons of complements. Robert is so kind and friendly. I had several workers going in and out of my place and he was by far the most respectful of my home and the space he was working in, very clean and tidy! I was very impressed!

Robert has incredible skill and very friendly. He was able to help with multiple projects of…read morevarying difficulty. He was great at responding quickly to our requests for help and very efficient in completing the projects.

** BUYER BEWARE **…read more My experience started off awesome, with great communication and Kevin showing up on time. He installed my job within a day, while training a new guy (I have no idea who the new guy was). I paid and gave Kevin a hefty tip for working so hard. The next day, the edges of my laminate started to separate in 4 different, unrelated spaces. I texted Kevin pictures to which he responded "you shouldn't have put on the base boards" and "just shim it". I asked him to return to repair the poor installation. He refused. I involved the supplier of the flooring, who also involved the flooring manufacturing company (Mohawk) who sent out a rep and an inspector. We learned that because of an incorrect installation, the warranty is voided, and the whole thing needs to be torn out and re-installed correctly. When my flooring supplier and Mohawk rep contacted Kevin, he told them "that's the way [the home owner] wanted it installed". I know nothing about flooring installations, and certainly didn't give him direction on how to install! When I confronted this accusation, he changed the story to tell me that the supplier told him I had told them how I wanted it installed. Not true. Kevin made an appointment with me to "take a look at the issue", then cancelled when I confirmed. Made another appointment but called 30 minutes before our scheduled appointment to say he had "a $10,000 project he can't leave". He had made the appointment with me late the night before this alleged $10k appointment. I asked him to keep his appointment with me, to which he refused. I argued this, and he agreed to be at my home within 2 hours. 3 hours later, I reached out again and he was still at another job. He said he would be with me within the hour. I called 2 hours later because of his no show, to which I was told "I have to eat". Then he offered me $150 to walk away - my flooring with install was over $5000! I told him I needed it corrected. He still no showed. I am now blocked on his phone and have no way to contact him. My flooring supplier and Mohawk rep have all told me they are also blocked by him. SO I am without a warranty because of the improper install, a poorly installed floor, and I didn't even receive the $150 he promised! I'm in the process of seeking legal advice to proceed. Kevin seemed to be a nice guy, but his after service is terrible, and he clearly doesn't know what he is doing. Worst service ever. BEWARE!