Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

They have a sign about being on time for appointments. However, when you get there on time. You…read morewill still be waiting for 2 hours to get called in after your appointment time. Why have an appointment time when it is not honored

Welcome to the Medicine Pediatrics Primary Care Clinic (MPPC) where outpatient care is provided to…read moreindividuals of all ages. The clinic is composed of individuals who are trained in both the internal medicine and pediatrics. The site is a brand new facility, a part of the Lifespan Rhode Island Hospital group. All the records in the clinic are linked to the hospital so if you are seen at any of the Lifespan facilities, the records would be transferred over allowing for continuity of care. Individuals looking for someone to provide preventative medical care, treatment for every day ailments or management of complex medical problems this is the place to be. There are same day medical appointments, an onsite lab and a team of doctors, nurses and medical assistants ready to provided the personalized care everyone is seeking. Parking across the street and its free!

Dr. Accetta and the staff are wonderful. It is easy scheduling appointments and the wait time to…read moreget the allergy shots are short. The shots have made an improvement in my overall health and have made it easier dealing with seasonal allergies. I am glad I decided to follow through with the shots.

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.

Dr. T is a fixture in EP. She gets to know her patients, and she asks questions. Her office staff…read moreis excellent. I only have good things to say about her. When I'm there, I have her undivided attention.

Been coming to Dr Turacova for many years. She is very efficient. I like the office and it's not…read morefar from me so that works well. It is in east prov. She's busy so sometimes getting an appointment can be tricky but I'm flexible so it's not that bad for me.

My experience with Infinity has so far been 5 star. I don't really need "sick care" and I…read moreappreciate enormously Dr. Cunningham's focus on "health care" I.e making sure you don't get sick in the first place and if you do, figuring out the root of the problem rather then just prescribing something for the symptoms. Service is also excellent with immediate responses to all questions or needs. I recently had to get a Covid test prior to a flight and a negative result no longer than 48 hours prior to arrival was necessary. Since the flight was 19 hours that left a very short window. I contacted Dr. Cunningham and had a test scheduled within the hour and the results back the next morning.

Great practice, I would highly recommend. Same day appointments most of the time. Both are easy to…read moretalk to and listen to what you have to say. You are never rushed in any way. The staff is excellent. if you have a problem you have the option to use an app to text over any questions direct to them.

Dr. Khabazz is very thorough and knowledgable. What I like mostis that he listens to his patients…read more He has very welcoming office staff as well who have made my experience there fantastic. I would recommend to anyone seeking quality primary care.

I am a long time client of Dr. Khabbaz and strongly recommend his services. His office all staff…read moreincluded are very knowledgeable and consistently reliable when booking. There is not a long wait and the type of care is high quality. Dr. Khabbaz has answered every question I've had with many years of wisdom. And his care overall has taught me a lot about my own health

Best provider I've ever had! He genuinely cares about his patients. He has a great bedside manner…read moreHe is actually one of the few doctor's that does not throw prescription meds at you (like many physicians do) which is often simply a band aid & yes- the med's may treat the symptoms but NOT the underlying issue! Dr. Heru actually cares about treating the base issue! Which is so refreshing in the way medical professionals go about treatment these days. I was so sick of being handed "a pill for this" "a pill for that". I don't want to rely on or take a pill for everything- and I don't know why so many doctors think that's the answer...! Dr. Heru is very thorough with his patients! He orders the bloodwork, labs, x rays, & goes through proper assessments & examination's- in order to treat and get to the root cause! He is a genuine, stand up- family man! Can't say enough nice things about him!

The first time I went to Dr Heru I had earlier been turned away by my precious doctor. Right away…read moreDr Heru listened to me and my issues and diagnosed me. I've been to him a few times with different issues and every time he listens and is determined to make me feel better. He is a doctor who sticks with you until you're feeling your best and I've never found that anywhere else. Lucky to have him!