The massage therapist was excellent but the front desk staff, not so much. They got the time of our booking wrong by 30 minutes and despite showing our online confirmation they were set on blaming us for it. They made my spouse and child wait in the private area of the spa as they claimed the therapist was finishing with another client. Fifteen minutes later, the therapist came in from the front desk area wondering why they had been waiting there as she was waiting on them in the reception area. Again my family was blamed for the mix up. At that point, with so little left for the actual appointment, my spouse decided not to go ahead with the appointment. They asked for 25% of the charge despite responsible for the mishaps.
This was just the beginning. They had a massive attitude. Because I didn't provide my phone number or medical history on their form, they accused me of trying to commit fraud. They did not give me my RMT receipt after I paid, only my credit card slip. I had to ask for it, and was asked to present my ID. When I asked why, I was told they needed to verify my identity because I 'provided no information whatsoever.' This was another lie.
Long story short: this is part of Lifetime Fitness, an upscale gym, so we thought we'd be in for a treat. I'll be going back to my regular massage place. There might not be any frills there, but they know how to treat clients. read more