Just terrible to deal with. They lock you in with proprietary equipment that is really expensive to replace then treat you poorly as a customer, and they are always shady with the contract renewals. Finally had to cancel after two more terrible experiences with customer service. They have transitioned to Blue by ADT, it's just as bad or worse than it was before. Save your money, go to a competitor. The company is fine to deal with, until you actually have a problem and need someone to solve it. read more

Love LifeShield Security. It was easy to order and set up. Takes less than 30 minutes to get the security system up and running. An innovative approach to fire and carbon monoxide monitoring as well. read more

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LifeShield security systems are wireless. The base unit can be controlled by the keypad or mobile app. LifeShield includes an Asus tablet which is nice. read more

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The absolute worst!!! False promises from this company. They're in breach of contract and when my husband calls weekly, he is never granted the opportunity to speak with a manager. They promise to call within 7 days and never do. I would never recommend this company and regret that I ever started service with them in the first place. PLEASE HAVE A MANAGER CONTACT ME IMMEDIATELY. read more

Life shield was doing a software upgrade in the later part of June. We had received an email telling us about it. Well, the night of outages, our house burned totally down. The fire department never received an alarm. Now life shield wants to charge me an early termination fee & equipment costs! Total bullshit from a company whose probably at fault for the fire. Contacting our attorney on Monday. Beware. read more

Lifeshield - Whats left of our home, thanks to Lifeshield not workung. - Security Systems Near Me - Langhorne, Pennsylvania

I have been using the system for about 4 years. I purchased the kit that included the main console, one booster, one additional handset console, a smoke alarm detector, and several sensors (and also the remotes, but haven't used them, since I prefer that extra level of security where someone else can't use my remote to get into the house). Main console/booster work well, for the most part, when they are receiving a signal. When they are not receiving a signal, they make a very annoying beeping sound, sometimes for hours at a time. They will show "no internet" on the display when my home internet is working just fine. They also sometimes permanently lose signals for devices that then have to be re-set. The handset died on me about 3 weeks ago, and I was told I would have to purchase another at full price, which I have not yet done, as I am considering switching to a more reliable system. "Customer service" told me that the base connection tends to deteriorate more quickly, based upon usage. Well, I don't use it that often, since it's at the back door, but whatever. Oh, and since I need this device to reset the other devices, they will end up becoming permanently disabled. The responders to the occasional alarm being set off have been very quick and professional. I'm thoroughly disgusted with the "service" (or lack thereof) that I've received from the product side. Just remember that you get what you pay for. read more

I have had nothing but problems with lifeshield....... I was promised they would pay off the rest of my term with adt because they are part of there company and ADT has no record of that now the bill is going into collections, I was given false information regarding my cancellation period, said things were going to get fixed but wasn't also wasn't informed that there were additional fees to get it active. worst experience I have ever had and when I get a manager on the phone they say there is nothing that they can do but put notes in the system to try and fix it week and a half later still not fixed. when I try and speak with someone else they say no one is available...... now I am outside of my 30 window to cancel the policy and I would have to pay out my contract if I was to leave them as well..... read more

This is the worst company I have ever dealt with. Their system is complete garbage and never worked since day one but you are stuck with the contract. I can't rate the zero stars because it's not an option. STAY AWAY FROM THIS COMPANY read more

This company is so amazing, I 100% LOOOVEEE Life Shield.. From the first interaction with Lifeshield the sales rep , he walked me through the process, it was super easy and he provided an extra lawn signs to deter intruders. Today I had to call in to update my CC / Billing Info and I spoke with Brianna the most AWESOME Customer service rep in the world. Not only did she quickly update my info she told a few jokes, keep me laughing, and did a Health Check on my system to ensure my system was working properly. LifeShield is highly recommended! read more

Just installed my Lifeshield system. I LOVE it. I've had a local company (can't remember name) and Frontpoint for home security in the past, so this is my third rodeo. For me, being a mom, I really loved that the system came with cameras. I put one in my young son's bedroom and two in front of both exterior doors so I would know if he tried to get outside. The app is really easy to use (I am not technical) to arm and disarm and watch the cameras. Installation was also easy. Customer service couldn't have been more friendly when I called with questions. Highly recommend. read more

Wow, was I surprised to come on here and see all these bad reviews. I did my research before buying this system, and everyone who had it loved it, and so do I. This is a "do it yourself" alarm setup. If it doesn't work right, you probably installed it incorrectly. I admit the install was a bit tricky, but for the price and what it does, I love it. I can control my system from my phone, and I get instant emails and text messages if there's ever an issue. there app on my droid phone is awesome and I can control/edit/manage the system via the app or Lifeshield online access. I love my Lifeshield so far, and I'm going on 3 months. My non-techy girlfriend finds it very simple to use as well and we have not had a single issue. Monthly payment is far less that what the big guys are offering, and to me the equipment is far superior. A+ in my book. read more

I did a lot of research for an alarm system after our house was broken into. We called LifeShield to get more information, and although I wasn't wanting to leave a message, I did and someone called me back the same day. They gave us a great deal and I was nervous about setting it up myself. We got the system and set it up with ease. The DVD tells you the exact steps you need to know to get it done, and after the week of required testing (to make sure you learn how to turn on/off alarms) we were up and running. We went out of town for a couple of nights and one night around midnight, we got calls that our alarm was going off. They quickly got the police there, while I called my mom to go over with a key, just in case. Luckily, everything was okay, a sensor had fallen off the back basement door...and the reason it fell was because we had a huge temperature swing that day, from cold to hot to cold, and the sensor was on concrete. We since put up that one with nails, just in case it happens again :) Anytime we have a problem LifeShield is more than happy to help us, and when I couldn't figure out how to get the weather alerts off my system, they helped :) The battery messages are somewhat bothersome, but sometimes the batteries just need warmed up, then they don't say they're low anymore. I would definitely recommend LifeShield to all my friends and family! We love the customer service, the response time from when the alarm went off, the keychains, and especially the app which make it easy to make sure it's alarmed before we leave the driveway! read more

We have had LifeShield Security for over 2 years. We love the peace of mind having a monitored security system. Overall we have been fairly happy with the service. The sensors do need the batteries replaced somewhat frequently. We had the alarm go off one time and we got a call but could not remember our password, so a police car was dispatched to our house. At least I know it is working. The technical support has been good the couple of times I have had to call them. read more

I ordered a package worth ~$750, 12 days pass by and no communication from them. Then I called them and they said order was cancel. They never told me it was canceled. And I was waiting for shipment to arrive! Even the refund was not issued for more than 10 days. Going with some other company. read more

I have had LifeShield since November 2014 and have been overall very very happy. They really gave me a great deal on the equipment I needed and still charged a competitive monthly rate. Setup was extremely easy because the sensors all came pre-paired to my base unit. As such, all I had to to was take each sensor out of the box, pull the thin plastic battery protector out, listen for the chime, then stick to the wall or door. Customer service has been excellent. Really pleasant and they were very good at following up with me on technical issues, the $100 gift card which was part of my deal (but didn't arrive at first), and on billing matters. My biggest gripe is that the equipment, or more occassions than I'd hope for, needs a reset of some kind. Either the tablet freezes, or the Wall base unit needs the batteries pulled and placed back in because it reads "not ready" when it shouldn't. Little things like that... Also, the App (which is great) didn't work at at first when I just had cellular connecivity [before I had the cable installed]. However, even with just cellular connectivity the Monitoring Center was connected. Since getting the cable/internet up and running the app has worked as planned. Many features about your security system are also customizable, such as the "delay" time for entry and exit, and which sensors go off under the different setting options. You can also easily change the sensors from door to window settings as needed or desired. While there are a few additional setting options I wished they had available, overall the sysyem is very flexible to your particular desires. For the cost, realiability of customer service, and quality I have been very happy with LifeShield. read more

They see you the system but they don't let you transfer the system to a new owner when you sell the house. So the system is obsolete, it can't be monitored by any other company read more

I find the sudden surge of pithy five star reviews on here incredibly suspicious and encourage anyone considering Lifeshield's services to read some of the costly lesson learned posts below. I'm certainly in that category. I purchased my system in April 2012, and at the time was sent a 36 month contract, which I considered reasonable for $29.99/month monitoring fee. (I lived in New Orleans, which isn't exactly Pleasantville on the crime charts.) I signed the contract electronically via their website. The equipment worked fine and I actually didn't even have any technical issues until almost two years later. Which were eventually slowly resolved, albeit it with some costly suggested upgrades I needed to pass on. Normally, I'd throw in a couple of stars for that fact had not the ridiculousness of what was to follow then ... followed. In November 2014, I sold my place. At the time I called about cancelling the contract. Suddenly the sales guy is all "hey, this is actually a 60 month contract and you have to pay the full amount of the remainder of the contract," which at the time was over $1100!! I didn't believe him because I never would have signed a 5 year contract for any service. I asked him to send me a copy of my signed contract (I had only the unsigned 36 month version in my emails) since the contract is not actually available through their website - a fact that I also find suspicious. The contract looked completely different from the one I had received, but I was assured over and over that it was the one I signed. The sales guy then told me not to worry becuase Lifeshield would be modifying the termination fee to a lower amount on the balance so to check back in later. So, yesterday, I did just that and unfortunately after a long and sadly heated conversation with one of their billing managers, a "Cathy," where she essentially called me a liar ("if you can't tell me who that person is, you must be making it up") and did not even bother getting my email address to send me the final amount of the termination fee and details before hanging up on me, I learned that nothing's changed and I have to be out over $760 to get rid of billing from a company that's beginning to look rather unscrupulous. I have not even received the details I need to pay this ridiculous amount to be free of them (and man, do I want to be free of their having ANY of my financial information as I have also experienced a couple of billing and crediting fiascos that already took me time to sort out in the past - perhaps a word of advice would be to pay your bill with a visa gift card). I encourage everyone locked into these type of contracts and treated this way to file detailed and supported complaints with their Attorney General, the BBB, and even consult an attorney (I am - it's only taken me reading a few of the review sites to know I really am not alone with this problem and it smacks of class actionville). The very drastic changes to these terms in their new contracts makes me suspicious that they were already bumping noses with quite a few states' contract law already. In short, the key to investing in a security system is favoring the customer service as highly as the equipment, because that failure is the one that will truly be fatal. I hope no one reading this review ends up in the expensive club of "should have knowns" here and gets treated like a paying customer instead of just a paycheck. PS: There may be some legitimate positive reviews on here, but I've been around the block a few times and know companies often offer incentives for positive reviews. I would encourage anyone truly impressed by a company to write helpful specifics, which makes you look more like a member of this community and less like a ratings booster. read more

This is by far the worst security system you can sign up for. They do not do service calls to support the system. You receive an email on the 24th of October that the tablet will no longer work with the system by 10/31/17 and to please verify your shipping address. Done immediately only to fine out it takes 7 to 14 days to receive. So if it takes 14 days you have to pay for 7 days with no security because the pad in not compatible. You would think a great company or at least a good company would have gotten the email out before October. Their support is the worst. My 3 years is almost up and I cannot wait. read more

I've had lifeshield for over 3 years and decided to cancel in order to consolidate my services. I called them a week ago to let them know I would cancel and they said it was fine to call back once everything was finalized. When I called them on the weekend they said I had an automatic contract renewal. I told them that the previous agent never said anything about the automatic renewal and they said she didnt work in the cancellation dept. How would I have known that?! They apologized but I still had to pay the fees. I would never refer anyone to them or sign up again. read more

I have had life shield for a 6 months now and really like the system. Its much more affordable than the other companies for the same services. I have read all the reviews all over the internet and had some mixed feeling but after talking with customer service, tech support and sales I decided to give it ago. So far so good. We are always on the go and its nice to be able to manage everything right from my phone and see whats going on in our house. We have a camera on our dogs so we can check up on them from time to time. I didn't really care for signing such a long contract but considering I didn't have to pay for much to get it set up I guess I understand the agreement so they don't lose out. When we order our system the sales rep actually gave us most of the stuff for free and free shipping. Long story short we have enjoyed the peace of mind the system provides and the cost is manageable. read more

Terrible hardware. Customer service is ok. Keypad stops working once a month and I have to reset. The motion sensor does not work with ANY size pet. I had to remove it completely from the system. Smoke detector also stopped working. I recently relocated to a different state and they said I would have to pay the early termination fee, because that's what is written in the agreement. When I agreed, I had no idea that I would have to relocate. I can't use the system in the apartment where I am currently living, yet still have to pay the early termination fee! Not good. read more

My system stop working I called life shield and explain to the I want to cancel the offered new equipment that didn't work either now they want me to pay a cancellation fee. The system for over a year. All I want is stop service cause equipment doesn't work.. I won't recommended this company to anybody!! Very disappointed, I wish I could give no star read more

This is the worst company I have ever worked with. My system has not worked for over a year. Multiple phone calls with no results. A big rip off, Please don't use this company. read more

Use to like it but hate it now. Absolute trash for 2 years now. Can't wait until contract is up.

I purchased a Lifeshield system 1 year ago from an "approved vendor", One King's Lane. I never installed or activated the system, although I did set up a online "profile". According to their online / DVD installation guides you need to actually activate the system by having it communicate with Lifeshield. This was never done, as all parts of the system sit in boxes in my garage. On my last credit card statement there is a charge from Lifeshield (not One King's Lane). I called Lifeshield (at 1:20 PM, on 6/26/12) who, after transferring me to a "cancellation specialist", informed me that this charge was actually not from them, but from One King's Lane. He could not refund the monthly month charge (I was supposed to contact One King's Lane), but could somehow stop further charges from being billed. He could not provide me with any authorization for this charge, and stated that my contract for the service was actually with One King's Lane, not with Lifeshield. When I tried to argue this fact with him, he threatened to hang up on me, and only allowed me to cancel my account, but would not transfer me to a supervisor or anyone else who could help me. Not great customer service, and it certainly doesn't make me want to use their service ever. read more

I ordered some additional security decals and plaques. Th total cost of the order was $5. The shipping was $10.00 (shipped via USPS). That alone is a rip. I called them to ask them to waive the shipping since I spend $30+ with them a month and just spent $250+ with them for equipment. "We can do anything about the shipping fees". Yeah right. However, that's not the annoying part. They sent it "signature required". Why? For a $5.00 order? So, since I, like most other adults, work during the day, I was not there to sign for the order and the post office left a note saying I had to go pick it up. Good luck finding a customer service number on their website. In terms of the equipment, I have been satisfied. No issues so far. Just not impressed with LifeShield as a company. When it's time to install a new system in a new house, I will not use them. read more

This company is a scam and I don't know how they are getting 5 stars. They're customer service is incompetent, irresponsible, and they constantly lie. Easily the worst alarm company in America, Do not use them!!! I've had no alarm system for 2 months in my home. Everyday I regret signing with this alarm company but at the time when I signed up, there was no real criticism of this company, and what a scam it is. I've been with out my alarm system working functional for 2 months. None of my sensors are working, when I call, they have me on hold for 1 hour 1/2, then when I get a hold of someone they have me on the phone for another 2 hours trouble shooting every sensor just to tell me the sensors don't work. No SHIT! They constantly screw up my orders and never have it documented or recorded to correct their mistakes. Recently I ordered 8 sensors, I never received them, when I call to get a update the staff is clueless, they claim to have no record of me ordering them, and they infamously say "We'll call you back." or "Let me speak to my supervisor and I'll call you back." BUT THEY NEVER CALL BACK, EVER. When I ask to speak to a supervisor they always hesitate and stall then magically the supervisor is never around. And then they say the Supervisor we'll call me back tomorrow. I'm still waiting for that call. They're infamous for blowing you off and acting dumb every fucking time. It's frustrating. It's extortion, when you ask to cancel service they hold up the process by stalling then they want $450 up front or they won't cancel your contract and you can't send them their stuff back. WTF is up with that? You provide shitty irresponsible service on your end, you constantly lose my info, screw up my orders, I have no alarms system protecting my home, and I have to pay 450 or else your stuck paying for a alarm system that doesn't work? How is this ranked #1 Customer Service? They want their money up front but they can't provide their part of the bargain, giving me a alarm system to protect my family and home. This company has had to send me 4 note pads because the 3 previous notepads malfunctioned. For threatening to leave the supervisor gave me 3 months free and sent me the wrong amount of sensors again. When I called for the right amount, customer service was interrogating me why I had even received 3 months off, who approved it, and why I was even being sent sensors in the first place. Truly unbelievable. They claim to record every conversation and have everything documented. They don't. Either that or they play stupid every time I call them because my phone conservations and orders are none existent in their records. It like I'm a new customer, no one knows anything about my account. I find myself cursing at them in anger because of this. This is my alarm company, this is who I'm putting my trust into. This is who is protecting my family and my home every night. Never leave a message with them or put in your number for a call back because they simply won't call. My alarm is down for 2 months, I've unplugged everything, and I have it sitting in a box in my garage, not one phone call to acquire why? What's wrong? We are not locating your system? Is everything Ok? Are you in danger? Nothing. Leave messages, no one calls back. This never happened with my last alarm company Smith and Thompson or ADT. And the only reason I left Smith and Thompson is because they don't serivice Corpus Christi. My alarm system is still down as I type this. I'm going to write a reivew of this company any where I can find it and report them to the BBB. PS: Oh and I finally do remember when they called back, When they were selling me the alarm system. Hacks. read more

I have had this system installed for 3 weeks and have had nothing but issues. I have zero confidence and faith in this system. Constant disconnection issues. I have had numerous phone calls to customer service and tech support and no one seems to be helping me out. Supposed to get calls back and no one calls. Each phone call is 45 minutes long and never a resolution. I have a job and family to raise. I pay your company for a reason. I do not have the time nor the know how to fix this system. I've asked about canceling service and they tell me it would be $500 early termination fee. To terminate something means something must have been started. It's been 3 weeks and I still do not have a working system. Tired of investing all this time to just get what I've been promised and what I have paid for. Very disappointed. read more

If I could give this company minus stars I would, I've had the system about a month, every week there has been something wrong with the system. Customer service is terrible as well. I've called the customer service # several times, and of those times, only once was it a pleasant transaction. They are very rude and condescending. I don't usually leave bad reviews unless it is warranted and in this case I felt like I just had to, and now that I've read the fine print it turns out I'm stuck with them for the next few yrs. Please stay away from this company, maybe I can't get out of the contract but I can sure help others be informed on how bad they really are. read more

Of all the companies with whom I have dealt over the years, these are the biggest ripoff artists. When I first connected with them via an offer from my DirecTV account, the idiot couldn't even get me online. This was a forewarning of problems to come and when they did arise and I dropped my service with LifeShield, they continued to bill me for months. During that 5 month time, being billed every month on my credit card, I called them and MasterCard and they agreed to stop billing me for services which were not rendered. Nevertheless, the next month their new charges appeared upon my bill. Ultimately, I needed to go to the hassle of having a new credit card issued so that I wont have to waste time disputing a service I didn't receive. LifeShield not only is an incompetent "security system" but are a bunch of scam artists. I highly recommend that you avoid dealing with them at all costs (as it will indeed cost you if you do)... read more

This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That's now 3 weeks and still no alarm. The tablet they give you is a very short range devise and won't get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off. Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in. Recommend you look at a lot more reviews, I just googled it and almost all 2015 reviews from actual customers say they have problems but are locked in and now stuck with poor service. read more

Shortly after signing a two year contract with LifeShield I lost confidence in the equipment and the company. I decided not to use this security company, but since I didn't do my due diligence and foolishly signed the contract, I paid all 24 monthly payments for no service. When I called them a short while ago, they claimed that I had a 36 month contract and I have no choice but to keep paying. I even spoke to someone in billing about 6 months ago and they confirmed my contract was for 24 months. I am extremely disappointed in this company, and I will never use them again or recommend them to anyone. read more

My parents had Lifeshielfd security. One day they left for 20 minutes and turned the alarm on. We had a surveillence camera system with them on too. During the twenty minutes burgurlars robbed the house and stole a bunch of valuables. Meanwhile the alarm did not go off and Lifeshield had no clue we got robbed. The police came and we got compensated by our insurance. My mom was lived and cancelled our contract with them. She sent them the police report but they continued to charge us every month. They claimed they never got the report. The credit card cmpany tried to stop the transactions but couldn't. My mom had to cancel her credit card to stop the madness just as another reviewer said they had to. Calling them is ridiculous as they will keep transferring you to different departments and stalling until its been 30 minutes. Lifeshield is a fraudulent company and good for nothing! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! read more

While I initially liked the system, they seem to have changed the business model to squeeze more out of customers. While you can find batteries for the sensors anywhere, I can't find batteries for the other equipment such as handsets and consoles anywhere else. They make it look deceptively cheap on the website saying it is only "2.99" for a replacement battery, but then they tack on $10.00 shipping for one small battery. They also dangled a promotion to receive free shipping on any order if you went to the website and took a tour, and i did receive the coupon for free shipping, but their system refuses to accept it. Very deceptive. I am going to switch to a system I can integrate with my other Z-wave devices. read more

This is one of the worst security services I know of. One night my roommate comes off and tries to cut off the alarm. It didn't work, so she woke me up. I couldn't get the alarm to go off either. The police shows at my house 30 minutes later. By this time, I am already have them on the phone. The lady explains to me, I called outside of normal business hours and she is only there to monitor the system. I told her, well she isn't doing a good job. Then on top of that sometimes when I come off the alarm system doesn't go off and I know I set it before I left. If u are looking for an alarm system, please go with ADT or anybody besides Lifeshield. read more

Their equipment doesn't work well and their customer service is AWFUL. I was supposed to be in a year contract but we got robbed right after our trial period ended. We got robbed because the burglars turned off our internet. I DID get an email about the security system being out but of course they didn't contact the authorities. I wanted to get out of the contract then but they didn't let us. The first time wasn't too bad because nothing of serious value got taken. However, only a month later we got robbed again. I was livid because I was paying $50 a month for a flop security system. My laptop, tv, printer, kindle fire, entire dvd collection got taken. I called customer service and of course the first guy I spoke to couldn't help me. Then I talked to a woman who said their services never fail, that they are 100% reliable (which a cursory browsing of Yelp as well as Better Business Bureau claims refutes). Finally I talked to a guy who could help me but he essentially blamed Comcast (the only times our internet was out were when we were robbed) and said we could write an appeal to cancel our contract. Of course it had to be typed and sent through the mail, which actually is an issue when your printer is stolen. They said it would take a month to look through my claim. Finally they did revoke my contract but charged me a restocking fee. This is an extremely unethical company with shoddy equipment and even worse customer service. Pay more for a less terrible company. read more

I have been a customer with Lifeshield since they were originally Ingrid in 2006. Since that time they have changed their business model significantly for the worse. Originally they were a GREAT company but now all they really seem to want is to find more ways to charge you for everything. You use to be able to use your system in "un-monitored" mode, which meant your alarm and chimes would work locally. Well, I found out the hard way that this is no longer the case. I recently sold my house and needed to cancel my Lifeshield service after 8 years of being a loyal customer!!. They were very friendly and made this happen but the customer service did not tell me that NONE of my services would work, no chimes, no local alarm no anything after I cancelled. Up until two years ago the systems use to work even if monitoring service was not purchased. I called back customer service, explained what happened. The rep spoke to accounts who refused to re-activate my service for 7 more days while we are still in the house. Basically the accounts folks told my customer rep that I would need to re-sign with a new contract. Hard to believe that is how they treat a customer who has been with them for 8+ years, disappointing. Unfortunately, the new business model is not as customer focused as it was in the past. I use to proclaim to my friends what a great service I had with Lifeshield. Unfortunately, I can no longer make that claim, which is too bad. read more

My experience with LifeShield has been among the worst, most frustrating customer service experiences that I have ever had. The cost of the system, components of the system, and cost of the monitoring were ALL misquoted to me. After a series of telephone calls where I was placed on hold for long periods and transferred to people who couldn't help me I finally gave up. I didn't even install the system. With customer service this incompetent and poor, how could I trust them to monitor my home? read more

My experience with LifeShield has been amazing. I used to be with ADT and looked to LifeShield to save money. Well, I did save on my monthly bill but the service was something I wasn't used to. The staff from sales, to set-up, to support and customer service has been a refreshing experience. They are professional, courteous and care about their customers. I am glad to be saving money but even happier I'm with a company who cares. read more

If only there was a way to make it a No Star review. Do not buy this sytem! We purchased it for my mother inlaw because it touted the fact that it did not need internet service and was simple to use. We waited for 6 plus months for a piece of the equipement to make the product work (never arrived) while getting billed. My husband spent HOURS and HOURS on the phone with customer support. The first few calls promised the missing pieces ASAP. The last few calls were trying to stop the 'service' and get a refund. The 'service' was stopped but the refund was never given. All wanted to do was get a little piece of mind for my mother inlaw and all we ended up with was lies, more lies, failed service and just crap customer care. Please do NOT go with life shield. read more