I have been to LifeLabs Canotek many times. My experience has never been great but yesterday was truly ghastly. I checked the website and saw they were open until 3, with a current waiting time of 20 minutes. I went right over and arrived at 1:20 to find a locked door. I could see people inside and after knocking 3 times someone finally came to tell me they had closed at 1 PM. My reference to the fact that they website said they were open and pleas for a quick blood test went unheeded. The lady pointed up to a paper note that had been taped to the door far too high for me to see in my wheelchair, as if somehow that was some sort of excuse. As I was climbing back into my are a man and woman arrived; he seemed much older and had very limited mobility, needed a cane and her elbow. I watched them go into the outer door, emerging a couple of minutes later clearly very upset. I engaged them in conversation and learned that they had a pre-booked appt. at 10:30 and still were not served. I would expect more of a convenience store; for a health care facility this is truly shameful. Of course it's a privately-owned facility. There is a happy ending: I checked for other labs in the area and discovered Dynacare at 595 Montreal Road. I was received with a smile (something I don't think I have ever seen at LifeLabs) and was invited into a bright windowed area (windows are something else you won't see at LifeLabs Canotek. I will NEVER go back there. read more