Sure, the staff is friendly and nice...until you have a problem or a question about your insurance and co-pay. That's when they change. I was shocked at how I was treated after being a returning patient and seeing them for nearly a year and also being disabled with Medicaid. If you have Medicaid, trust me when I tell you to steer clear of LifeForce Chiropractic. They would not return my calls when I left voice messages or reply to my emails. When I did finally speak to Sonya in the billing department, she was rude to me and lied to me when all I wanted was help and had questions.
Without getting into everything, I'll just say that American Specialty Health (ASH) and their Group Appeals and Grievances Department is now investigating LifeForce because what they were doing to me (and likely others with Medicaid) was/is illegal.
ASH has been unable to speak to the provider and their staff because they knew what they were doing was wrong and they were caught. (My health insurances words, not mine.)
Long story short, LifeForce reimbursed me for what they should not have been charging me. And, yes, they're being investigated because of it and because they're not doing what ASH is requesting of them and because I never signed anything for Lifeforce to charge me.
LifeForce is creating Member Billing Acknowledgement Forms now, though, so whatever you do, do not sign them because it protects LifeForce, not you. If you end up paying when you shouldn't have been and you signed those MBAFs, you would not be able to get your money back.
I wasn't going to review them because of the nature of what's been going on behind the scenes with my insurance and LifeForce (things I had no idea were happening until now), but I feel that others need to be warned.
Trust me when I say to go somewhere else. read more