These guys are the worst. They make you wait forever even if you have an appointment. Go elsewhere. read more

Lifecare Solutions Corporate - The empty, lifeless waiting room. - Medical Supplies Near Me - San Diego, California

There headquarter's doesn't know what they're doing. Their Pasadena office is great. They called me as soon as they recieved my authorization and said they'd put my order through to their HQ in San Diego which would call and confirm the order. Nothing but trouble from there on...played phone tag for 3 days with a customer rep "Tiffany" who confirmed my order after all the phone tag, then called me the next day saying they'd need to get an authorization...WTF? Doesn't the left arm know what the right arms doing? They only reason I was called in the first place is because LifeCare Solutions in Pasadena had recieved my authorization. Just horrible, horrible service from the San Diego office. Too bad they're pissing off all the other offices long time customers. Request a different medical equipment provider from you doctor/insurance if you can. Unless you can stand the run around and delays, DO NOT USE LIFECARE SOLUTIONS. read more

I have been very unhappy with my Phone calls to life care solutions.. I am 37 weeks pregnant and my prescription was sent two weeks ago. Since two weeks ago, I have been calling everyday to make sure things are processing and everyday I've called this week, a representative tells me she's faxed over an authorization to my doctors office. I've been in contact with my doctors office everyday as well, and they told me they have not received anything. I even gave the lady, I believe her name is Vanessa, the direct fax and even asked to attention it to debi. But still, my doctors office says they have not received anything. This is very unprofessional. read more

More like 0 stars!! This company will give you nothing but the run around, which is completely unacceptable and unforgivable in the medical field!! If you try contacting them expect to be on hold for no less than 30-40 minutes, get transferred around to departments who have no clue what they're doing and repeatedly ask you the same 2 questions & if you ever do get to leave a voice mail for a representative don't expect to be called back!! My father passed away over 3 months ago and they still have NOT picked up the medical equipment from my house, even after I've called and written letters!! Definitely not people I want to deal with EVER again!!! read more

These guys are horrible. I've had them for almost 2 years so far, ordering catheters every month as I am a quadriplegic. The past few months have been absolutely crap, Their customer service is horrible and I mean horrible they don't care about you, period. They've been giving me the runaround the past two weeks as I've been trying to order my last set of catheters from them. After talking to Numerous people numerous different times I've finally got them ordered for the last time. I repeat if you can steer clear from these guys. I've had to spend $240, which I don't have and can't afford just to buy catheters because of that! read more

This is a review of the Redlands office, but since they don't seem to respond to the horrible Yelp reviews on their page, I thought I'd try here. I was prescribed a CPAP, went to a class with 3 other people to learn to use it, and pay for it. They all were paying about $150, my bill... $800. I was told I had bad insurance by Lifecare. Then about a month later I get an explanation of benefits from my insurance... I was only supposed to pay $150! I call my insurance to confirm, and am told that Lifecare never even made a request to my insurance to see what my portion was. So they billed my insurance, and me! They got paid twice, and never said a word to anyone. My insurance calls them on 4/18 to get my refund, and they argue with the insurance, then agree to refund my money within 10 business days. Doesn't happen. I call my insurance again, they call Lifecare... I then receive my refund about a week later. But it doesn't stop here... I now think everything is ok... until I receive a bill for the rental of my cpap. I was never told anything about the machine being a rental. When I called Lifecare, the useless help I received over the phone said it was always a rental, and offered to have someone come pick up my cpap. So I call my insurance again... My insurance called them the first time on 4/18 to find out about the overcharge, they reluctantly agree to refund my money, then on 4/22 my insurance tells me that Lifecare submitted to my insurance paperwork for the RENTAL of my machine. How funny that 4 days after they agree to refund me my money, they change it to a rental. Now they have billed both me and my insurance originally, and were paid twice. Then when admitting the mistake and giving me my refund, they switch everything over to a rental. They seem to be willing to do whatever they can to take your money... whether owed it or not. My insurance is placing yet another call to them either today, or tomorrow to find out what in the world is going on. Even if this thing turns out to be a valid rental (which doesn't make sense since they were paid by the insurance for the whole thing), the way they handled collecting my money without checking to see what my portion was supposed to be (this is according to my insurance), then getting paid twice for the equipment both from me and my insurance, and not saying a word to either of us, is just wrong. It lacks morals and oversight by someone that should have handled this properly. To say I'm disappointed is a major understatement. read more

So they actually ended up bringing the equipment that night, and the guy who set it up was polite, patient and helpful. Maybe I was a little overboard after a frustrating day on my original review. But judging by the other reviews, things may go downhill again. So I gave another star, for now read more

I am having the same experience described by others: they made me wait 20+ minutes even though I had an appointment and came on time; long phone line waits to order new supplies. It's also confusing to keep track of my balance. Over all I am calling my Dr. to transfer my account to another supplier. read more

I'm not sure why so many horrible reviews? We have been ordering from Lifecare for several years now and I have not had one bad experience. About a year ago they did change the way you order, directing you to an extension where they only take orders for Cpap & BiPap supplies and that helped getting your call answered quicker but other than that, we are completely happy with the service we received. I just spoke to Wendy to order more supplies for my husband and she was very professional and thorough. I finally decided to write a review as when I do a search to get their phone # I always see the yelp reviews and I thought I should express our service that we are very pleased with. read more

Since my first review things have improved a great deal! Once we "finally" got the right size bottles, they have been very good with switching out the old for new. When we get down to the last bottle, my mom makes the call and usually within 24 hours they bring her new supplies. The delivery folks are always very nice, courteous and accommodating. Unfortunately because of current financial conditions either in the world or in their own facility (I don't know which), they will no longer be offering weekend services. I'm not sure they'll be offering the 24 hour services either. They are going to strictly Mon-Fri.. That is why I gave them 3 vice 4 stars. What are people to do if they run out of oxygen, the oxygenator breaks or they cut a hose and it's on a weekend??? read more

Long wait for appointments and anytime you try to call or stop in for assistance. I agree with previous posts about terrible customer service, it is very hard to get responses. They shipped CPAP supplies and they got lost at my apartment complex. I would avoid this company. Try calling them and see how long you wait on hold. (Some of the people are nice, but they must be super short staffed.) Update, worked with a manager who sorted everything out for now. read more

I had a CPAP machine delivered back in March 2013. I was coming down with a cold and told their rep who delivered the machine and instructed me that I was told by the sleep study tech that a nose only mask would not work when I got a cold. Well I already had the mask from the sleep study and a cold when he came. he was insistent about leaving the mask he left and it turned out to be much more bulky and uncomfortable than the one from the sleep study. Being as I had a cold for over a month, I was unable to use the machine at all and never got in the swing of using it. I have requested a full face mask three times via email beginning in June, 2013, and also called and left a message at the number I was given in my communications and have received absolutely NO response to date. UPDATE After another email to corporate and a couple phone calls I had a specialist come to my home and fit me for a full face mask UPDATE I called February 19 to request an Amara replacement cushion, slimline hose and some machine filters as I had been told they were eligible to be replaced every three months. They said they would check the status of my account as some things had changed. No News Called again March 27 (SIX WEEKS LATER) Nothing I'm thinking I should just buy these supplies online. At least I would know they were coming. I ended up buying the replacement supplies online. read more

Avoid using them if you can. They cheat! Our insurance plan has $100 copay for DME per equipment. They took our $100 copay, then sent us a bill in October demanding another $100. I called and they made things up. They said the copay is for supplies. I told them our plan has no copay for supplies, then then said the copay is for CPAP mask. I told them the CPAP mask should be part of the CPAP machine. They argued and got aggressive. I asked for the itemized bill, they said they don't bill insurance with itemized bill. I told them they cannot bill insurance without the CMS-1500 or EDI 837, and those require itemizing the items. They came up with all kinds of excuses, saying they are contracted with Sharp and don't have to send the claim form. I told them yes, it's true that they don't have to send them the claim form, CMS-1500, but if they don't, then they do have to send them the electronic file EDI 837. They kept saying no, they don't have the itemize billing. Finally, I told them I'm very familiar with the CMS-1500 claim form and the electronic EDI 837 file, an insurance contracts/benefit plans. I will contact Sharp to see why they processed the bill incorrectly. 5' later, they called me back and said I don't owe anything. That was when I told them I'm very familiar with insurance billing & contract. Unfortunately, those who need to use medical equipment are seniors. How many seniors are that familiar with insurance billing. I wonder how many seniors they've cheated. read more

I had such a bad experience with this company that when I complained to my doctor she said they have already changed DME suppliers. They lied to me plenty of times, in my face and they ignore you when you come in. This company doesn't need competitors; their service is incompetent and it looks self-inflicted. read more

This company deserves ZERO star. They will give ANY reason whatsoever to stall so they won't have to give your it equipment or something. I signed up for a breast pump through my doctor's office in June, and the practitioner actually sent a prescription for it on June 16th. Lifecare called me and said that somehow my insurance was discontinued so I cannot qualify. I went to my insurance office to take care of it, and the worker there assisted me and said that I was back on the insurance. I called again and Lifecare still said that they do not see my insurance as "active". I called back a couple times with a few days in between to see if the insurance has gone through. I got a letter in the mail a few days later from the insurance company stating that my insurance will be put back July 1st, 2015. OK, so I waited, and called Lifecare again on July 2nd, just to give the insurance some time to really process. Once again, they claimed that when I called last, there was no insurance on file. WELL, couldn't they go and check for the CURRENT status now? Upon checking, they said that they do have the active insurance on file, they now require a prescription. OK, so I called my doctor's office back, and the receptionist that answered the phone said she'll check on that for me and get back to me. Never did. OK, so I called back a day later, she said "Let me check and call you back" again, never did again. So I called Lifecare again, and once again, they said "We see that last time you called, you did not have an active insurance." WHAT?! We're going through this AGAIN? Does anybody listen at this company? "Fax us your current insurance card with the number," she said. I went to Kinko's on a Friday and faxed it, which I still didn't understand why. They just told me a couple days ago that the insurance was good, and I just need a prescription. I called back the week after and once again, "You did not have valid insurance the last time you called". I told them I faxed it. The lady said "OK, now we need a prescription." I called my doctor's office back and the receptionist told me a prescription was sent on June 16th already. I called Lifecare back and they said that I needed an authorization number from the doctor TO the insurance company. I called my doctor's office back again and no one there knew about this process. I called Lifecare back and told them I was really frustrated with this back and forth, and could they communicate with my doctor's office so that I don't have to be the middle man. They insisted that my doctor's office call them, but I didn't think that should be the case. My doctor's office has done their job by sending the prescription, if they need anything else, they SHOULD be the one calling my doctor's office, not the other way around. Long story short, EVERY SINGLE time I called, they had a new reason, a new excuse about something "missing" from my file that needed to be faxed, or sent. It is now July 29th and I still have not gotten anywhere with them. But I no longer care, because by sheer luck, I stumbled upon a double breast pump at Target that was on clearance for 70% off. BIG score! It's been working wonderfully and it's so worth the money! read more

Be prepared to be persistent, and forego those little perks like return phone calls and customer service. Called daily for 5 business days. They lost my paperwork, then found it after I asked dr to re-fax. The next day, lost record of me again. Told three days in a row that the person I need to speak to is with another client, and I'll get a call back immediately when she's done. Three days in a row, no call back. Person answering phone is pleasant and professional, but indicates she cannot do anything and doesn't know anything, and I'll need to wait for someone else. Would work fine if they would actually return a phone call. I wouldn't accept this kind of service for Girl Scout Cookies, much less for medical supplies. Had Doc refer me to a different company -- less convenient, but I'd take reliability and service over convenience any day. read more

Worst company ever!!! Unfortunately my OB/GYN uses them for breast pump orders. For the original order Veronica sent me an obscure breast pump that ended up damaging my breasts and severely affecting the supply (The pump is called "Rumble Tuff", look it up, bottom of the market). When I informed my insurance company of the issue, they approved a replacement pump order right away. My OB/GYN submitted all the necessary documentation but Lifecare Solutions took their sweet time in fulfilling the order. I have called their office numerous times and kept getting the same answer, that someone will call me back. Still have not heard back from them even though I have informed them that this is urgent and that I'm having serious issues with breast-feeding (plugged ducts, can't empty the breasts, high risk for mastitis) read more

I order a lot of medical equipment for multiple people is San Diego. The timeliness and care that staff at this company have is extremely poor. They lack customer support and even and interest in keeping someone returning to them for business. When I call for something a secretary named "Evan" gave me a attitude as if I was bothering her to ask for a walker. After she placed me on hold for 9 minutes she only gave me 30 seconds to speak. San Diego really lacks in a good solid medical equipment company but I am not proud to say I advise you all to choose Apria or abt over these guys. Lifecare solutions is pretty much run by a pack of baboons. read more

LifeCare Solutions cares little about life. This is not the first time they have screwed up, but this is by far, the worst. I am a Care Provider for an extremely ill woman. COPD, Emphysema, Diabetic, Low Blood Pressure, Stage 5 CKD, and heart failure. She is on 2-3 liters of oxygen. I placed a called to LifeCare yesterday to order 6 tanks of oxygen, and my order for the etanks, regulator, and 02 Concentrator maintainance was confirmed for deliver today. Not a single phone call, no oxygen, and now they're closed. I called the local service center and requested that the tanks be delivered. I was told that the center was closed and they could not deliver the tanks and that we would get it in the morning. I informed the CSR that my patient has to be at her dialysis appointment at 3.am And that is absolutely must be delivered tonight, either by a technician or a manager. I was met with (paraphrased) "We only deliver the oxygen, you're her care provider, it's your job" now, as she NEEDS to have her oxygen to live, and she NEEDS the dialysis to LIVE, it makes little sense to me that L I F E C A R E Solutions would not understand how to provide the care necessary to continue LIFE! I truly hope, for their sake and that of my patient, the power does not go out tonight. Please, do not work with these people, because they sure do not want to work with you. read more

they totally mislead me over the phone and then sent me a whopping bill months later. i asked to return some items to get the cost down (they said medicare would cover most of it and that it wouldn't cost very much for my cpap supplies, well, i am sorry, but over $20 bucks is a lot to me.) they want $168.42 plus $15 late fee. I HATE THIS COMPANY. THE REP LIED TO ME. I TRIED TO RETURN THE ITEMS AND EVEN SPOKE TO A MANAGER AND THEY WOULDN'T ALLOW ME TO EVEN THOUGH THE ITEMS ARE STILL IN ORIGINAL PACKAGING!!!! i will never ever ever use them again. i received one bill, i called and disputed it, they wanted me to file for hardship, not my point; my point is they should have been upfront as to what my costs would be. they know what medicare will cover!!! I have worked in the medical supply industry and I know they really hike up the prices. I think it is a shame that I was mislead so someone could get their 10% commission...I am not positive that the rep was on commission, by why else would she mislead me to believe my items were not going to cost me very much? When I was on the initial call, ordering supplies, I asked what my cost would be; "not very much" and I said, "so, like $10-$20 bucks?" She said, "somewhere around that". ?????? REALLY?? i am really angry at this company. SHAME ON THIS COMPANY FOR TAKING ADVANTAGE OF DISABLED PEOPLE!!!! read more

This company is horrible. On hold 15 minutes before I was disconnected. Called back and finally talked to another rep. After taking my name and other info put on hold and sent me to that special hell known as crappy and annoying soundtracks. The only relief was the occasional moments of humor as the recording assured me I was "important" to LCS. Finally got order in. Holding my breath (apnea humor) to see if they are more competent than they present themselves on the phone. read more

I am currently trying to deal with this company. They don't really seem to have it together. They are threatening to send my 97-year-old mother to collections for a bill that was never explained. I call them and they say "everything is fine" and then the next time I call no one remembers ever talking to me and it is back to square one. How do they stay in business? read more

I had the doctor office talked to them to take care of all the paperwork. I was notified by the doctor offfice that all required paper has been faxed over to them. Great, I show up at their door. Rep1: No There's no record with your name, we didn't received the fax Me: Oh, can I borrow your phone to call the doctor office, have them re-fax you the paper. Rep1: No, sorry I can't do that (The desk phone was unused right in front of me). Me, going back to the car to get my phone and call doctor office, have them re-fax the paper and confirmed. Rep1: You have to wait 20min for the fax to uhm... blah blah to come through. Me: 20min later, has the fax arrive yet Rep1: No, I don't see any fax Me keeping it cool: I can see that you don't want to help me, can I talk to someone else? Rep1: If that's what you want, ok. Rep2 show up with the faxed paper in hand. Oh this is for Lifecare Solutions at North Bay Area, I can't find them on yelp so I'll have to fit it in here. read more

This company is the worst. No wonder they are so lowly rated. I cannot understand how they can stay in business. Their customer service is next to nonexistent. Having dealt with them over a couple of years, each time has been totally frustrating. No more for me. They are so unresponsive! read more

We recently got a CPAP machine from the Redlands office. First we waited 35 min past our appointment time. Parking is limited there! No music or anything so everyone can hear your personal business at the counter. The lady at the counter on this day was rude and short with us. Hope you don't have to use restroom as none visible. My husband got his machine and we left. We were told we'd have monthly payments which was fine. We get the invoice and it is due 5 days later and if not paid you get a late fee. Lmao! My husband tried to call and find out how many payments we would be paying and the message was "we are all at a meeting." This place is a joke and no customer service at all. read more

I have been with Lifecare Solutions for over a year, and have nothing good to say about service, billing, and the long waits on the phone for them to answer. Ten to fifteen minute wait times. If they have to bill for more than a month they only refer to a single month. My concentrator stopped working and they wanted me to wait one day for service until I made a little noise they had someone call me to check if it was broken. read more

Extremely disappointing service! I called on Friday to track down a wheelchair that allegedly was delivered to my elderly mom's home. I was told that the paperwork shows it was delivered. I explained that she doesn't have it; they said they would "investigate the signature." I graciously gave them through Monday - I didn't want to be "that customer". So, I called back Tuesday. No response. I called Wednesday. No response. On Thursday, I asked to speak to a manager; I was handed over to a "lead". She tried to push delivery of a new chair to Friday; I had to beg for later that day, which she ultimately agreed to make happen. Well... It's now SATURDAY (8 days later) and we still do NOT have the wheelchair. I will revisit this review when this is resolved; I hope it happens this month...! read more

Horrible experience thus far with this company! Never received a device, yet received bills. Accountant paid said bills unaware of the issue. Now we're trying to straighten out the problem. They have suspended billing but seem unwilling to refund the money paid $150x5 months. Thought the problem was resolved in April, yet the refund check never came. When I called to follow up, my point person was no longer employed there. Back to the drawing board. The concentrator was NEVER delivered. LifeCare cannot refute that because they have no proof of delivery, yet they won't refund the money. Ridiculous. I will tell all my medical professional friends to avoid LifeCare at all costs! I'd rate them at "zero", but that's not an option. read more

Horrible company. I have called 5 times now over two days and have yet to reach a human being. Still sitting on hold for the second time today, now in the 9th minute. I am trying to get crutches for my husband!! It shouldn't be this friggin difficult, especially when you're already dealing with medical issues. I need to be on the phone with doctors, I have no idea if we'll actually get them. I hate this company after days of trying to get through, 0% success. read more

Do not engage with this business. When our 92 year old uncle was transitioning to our home from NYC, I ordered a hospital bed from LifeCare Solutions. The first delivery was made with the wrong size bed. The second delivery was made with a soiled mattress. They were unable to deliver a mattress that was not soiled. I returned the bed when they failed to deliver a product we could use. Thank goodness it was before our uncle arrived. This was February 10th. It is now May, and notwithstanding three calls to billing - each time on hold for not less than 15 minutes - to have them cancel the billing, we are still receiving bills with late fees added. This after being assured in April by their billing department that all charges had been reversed and I would not receive any more bills. read more

I receive terrible customer service with each and every interaction. I was, however, surprised to see this poor service is not isolated to my local office. This points to a more disturbing picture of this company. It seems the problem starts from the top down. I have certainly passed along my experiences to my doctor. read more

Unfortunately, my job involves calling them frequently for orders of walkers, cpap machines, canes, etc. The average wait time is 18 minutes. They need more staff, to decrease the wait time. read more

This will hopefully be the last update. My Joey Pump and IV pole are GONE. The only downside is I don't have the IV pole to use as a makeshift coat rack anymore. Thank you Amy for being helpful and professional and getting this resolved. read more

I can't say enough bad things about this company! I went to the new provider today. My mask was not fitting right--turns out I had an oversized mask and headgear for a man! (This had been issued to me in person at Lifecare Problems). Also, while I clean the tank with CLR every week, it is supposed to be replaced every 6 months--I've had it for almost 3 years and it looked grungy. Makes me wonder about Lifecare Problems billing practices. If you can avoid this place, please do. I wish I could give it negative stars. I think they should be shut down. read more

Twice in the last 2 years Lifecare Solutions/Preferred Home Care has set me up on automatic reorder of all my CPAP supplies when I had not asked for them to do so. So they've ended up sending me stuff I didn't need and didn't order and it is a huge pain in the ass to return and causes insane confusion when I tried it. I'm not even going to try and return - I'll just keep it till I need it 6 months from now. Only took 5 minutes to reach them to request auto reorder to be turned off - we'll see if it sticks this time. read more

This is the worst place. They supposedly "shipped" items that were not ordered and not received, not to mention according to their records they shipped the wrong item !! After months of going round and round with them we were forced to pay for something we did not order, and did not receive, because they threatened to turn us over to collections. They have horrible customer service and very unprofessional. STAY AWAY - go on Ebay and get what you need. read more

I was diagnosed with sleep apnea at Scripps Clinic in La Jolla. They had an employee of Lifecare Solutions at the facility that helped fit me with a cpap machine. He told me that due to my deductible, my insurance would not help pay for it, but that I could lease the machine at $40 a month and not to worry about a bill, you wouldn't get one for a few months. Well, sure enough, two months later, I am now being billed at $70 a month. Their billing department stated that their rep was only giving me an estimate and that it is my insurance's fault that I am paying $70. Really! I feel like they have pulled a BAIT and SWITCH on me. The billing lady was not helpful and put the blame and responsibility on me. Moral of the story, is DO NOT TRUST THEM. MAKE THEM PUT SPECIFIC PRICING DOWN IN WRITING...... read more

Hate the customer service with this company. My husband has gotten cpap supplies for at least 5 years. His insurance hasn't changed in over 2 years, now all of a sudden they are requiring us to pay a copay which we have never done before. I called and spoke with the billing department and they state that effective 07/01/2016 they verify benefits and then they allow a copay based on the contracted rate with our insurance, once we pay they will then bill the insurance company and send us the supplies. Once the insurance company pays they will then refund us within 30 days of receiving the payment. WHAT!?!? For the past 2 years our insurance has never allowed us a copay, so why would they have a need to collect from us? I want a new DME company!! read more

Absolutely the worst customer service!!!! I've been in a wheelchair my entire life and depend on my chair for all of my mobility. My chair broke and I received insurnace authorization for repairs on May 5, 2016. When I called on May 8, 2016 to follow up on an appointment, the CSR that was assigned to handling my case hadn't even seen the work order so I was given a May 16 appointment to have my chair evaluated for repairs. The tech arrived on May 16th, conducted the repair evaluation and said that he'd submit for repairs ASAP. Got a call this morning, May 26th that the quote had just now been given to the CSR that was in charge of reviewing the work order and she said that she won't be submitting the work order to my insurance for final approval until Wednesday, June 1st. I explained to her that my chair is down and requested an expedited review. She immediately stated that she was not going to do this because she handles things in the order that she receives the work. This means that I'll be without my wheelchair for at least another two weeks. Again, I explained to her that I rely entirely on a wheelchair for mobility but it didn't seem to impress her much. In desperation, I've had to buy a used power wheelchair on Craigslist ($750 cash) so I can move around at home at the very least. While it gives me some mobility, this replacement chair is not fitted to my body or needs and I'm in constant fatigue because of the issue. Again, this is the worst customer service in the industry. read more

We finally received the cpap after waiting months but I still think your workers need better customer service skills they are very rude as I stated before.. You responded back with excuses for their behavior I know for a fact the papers that were sent was from the insurance company we ( the doctors and hospital) dealt with all of that before we even sent the paperwork to you but your workers were to lazy to read it... I do want to say though the person that brought the machine was very nice and if it wasn't for the supervisor name Sandra who took the time to listen to me and read the 29 page fax and she agreed that I was right the approval was there it was the first page of the 29 page fax which your other supervisors refused to read read more