My sister had dementia and was living in an assisted living facility. Southern care Hospice came in…read moreduring the last year and half of her life to provide assistance and care. At the beginning of their time with Helen, I would get an update call every two weeks to let me know how she was doing even if I had been there to see her that day. Toward the end, there were daily visits and daily updates unless I happened to visit at the very same time. Then the update was done in person. Beyond the visits by the nurses, Helen was also visited by the Southern Care Chaplin which she also enjoyed. The conversation and attention was important to her--and to me. Their caring concern and helpfulness of losing a loved one very slowly via dementia eased many of my concerns, and they always answered my questions. I cannot thank them enough both for my sister and for myself. An excellent, caring organization that I would recommend to anyone.

Best hospice around. Truly takes their time with their patients. Would highly recommend them to…read moreanyone in the area.

This is not the type of place anyone wants to review - if you are spending time here, it usually…read moremeans a loved one is terminally ill. Our family spent four days here with our loved one before she passed. While the experience was a very sad one, the facility and staff are truly remarkable. The facility features 12 private, very comfortable rooms. Each room is set up much like a hotel with the exception of having a hospital bed and basic medical needs such as oxygen. Each room had a huge window to let in light and bird feeder just outside to entertain patients and family members alike. Aside from the private rooms there were several comfortable sitting areas with couches, TVs, games and gas fireplaces. The cafeteria offered meals to patients and guests three times per day. Additionally there was a small kitchen area available if you wished to prepare some food yourself. Coffee, tea and hot chocolate were always available as were small snack items such as muffins, brownies or toast in the morning. The facility even offered a computer room and free wifi if there was a need to get online. There are no visiting hours here. You can spend all day and all night with your loved one. No limits on the number of guests. We were even offered cots since we were spending nights at the facility. The grounds around the facility were park-like, beautiful and well maintained. There were two sunrooms, one at the end of each wing, if you wanted to enjoy the outdoors without going outside. The outdoor area featured several sitting areas as well as a short walking path and a playground for kids. The staff here is simply wonderful. Everyone is a volunteer with the exception of the nurses. The nurses provided the most caring and dignified care to someone nearing the end of life. I especially have to call out Liz and Dora who not only took care of our loved one, but also provided compassion and true caring to the family as well. I just don't have the words to express my true appreciation and gratitude for making a difficult situation as comfortable as possible.

I have nothing but the best to say about Hospice of North Central Ohio. When my father's doctor…read moreinformed me dad had a few weeks left, at most, I decided I wanted to have him made as comfortable as possible and called in Hospice. He was at the Good Shepherd nursing home and Hospice took care of him and his case, completely, while he was there. They were very caring and very responsive to any questions or concerns we had. Every question was treated as an important one. When you're dealing with a situation like this, you really want to be treated with some level of respect and understanding. Navigating everything surrounding a loved one who is near end-of-life is difficult at best, confusing at worst, and having experts there to help you get through it all is worth its weight in gold. Right up to my father's passing at Good Shepherd, Hospice was there providing us all of their care, support, and help as well as keeping dad comfortable as possible. Special thanks to P.J., the Hospice nurse who most closely interacted with us on dad's case. If you find yourself in a situation where a loved one is at end-of-life, or at least near it, you won't find any finer group of people than Hospice of North Central Ohio. Many thanks for their services and support and I would recommend them to anyone.

My family cannot say enough good things about the love and compassion the staff shared with our…read moreloved one. I can't even fathom how they put together such a great team. From the Doctors and nurses down to the helpers and cleaning staff every single person was exceptional. The place is spotlessly clean, has different rooms and areas for all of your needs. I would not hesitate to place a loved one there .

I don't have the words to express my gratitude for the staff at Ames Family Hospice. Everyone…read moreincluding the volunteers were so compassionate and supportive during the difficult journey of losing my mother. They not only took incredible care of my mom, but were constantly looking after my well being and needs.

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

Greystone is unlike any other nursing care facility. They take pride in their work and do…read moreeverything they can to make sure both their residents and their staff members are well taken care of. Everyone at Greystone works as a team to ensure the best possible care for their residents. They also take very good care of their staff, allowing much opportunity for growth!

Greystone is not just the most beautiful facility it is a home away from home. The staff is caring…read morefriendly and professional. The atmosphere is friendly and inviting. Greystone provides opportunities for the staff to advance in their careers and helps employees with furthering their education.

Do not sign up your loved ones for this place. Do not encourage anyone to apply to work here. I…read morecannot stress this enough. They prioritize billing over patient care and hiring adequate staff. Patients have been left for hours with no nursing visits nor even phone call. Nurses and STNAs are overworked and spread far too thin. Management is increasingly​ inadequate evidenced by a surprising lack of compassion and concern. Training for multiple roles does not prepare staff for the tasks they are hired for. It is a toxic work environment lacking space for constructive criticism, ideas for improvement ​are thrown to the wayside.

Family was left waiting over 3 hours to discuss hospice care. Representative called only after…read morebeing an hour late. Rescheduled for another hour later, then called again to reschedule. The lack of compassion is ridiculous. Their lack of professionalism is astonishing. Run, don't walk to another provider! Your loved one deserves better!

Great hospice company takes care of there patients. 24/7 .read more

They were always on time and the communication was excellent. Every single person we came in…read morecontact with were caring and very professional. The gal who would bathe my 94 year old hubby I would rate a 20 on a scale of 1-10. She loved him and took wonderful care of him. I was so glad when we switched over to Capital City from the other hospice we had as I felt each person we had contact with were a perfect "fit" for our family.

We hired Capital City Hospice in Columbus, Ohio for my parent based on a glowing recommendation…read morefrom a friend. What I since learned after my parent's death is that the Capital City Hospice of today is NOT the same Capital City Hospice of 2 or 3 years ago. Many of the wonderful, seasoned nurses and administrators that made the company so strong left when it was bought out by a big-box healthcare company. So, unfortunately, the hospice services that we received from the "new" Capital City Hospice were really terrible. The nurse assigned to my parent was incompetent and immature. Just one example - my parent was experiencing a pain episode in the home and the hospice nurse called 911 and promptly left. She never alerted anyone that my 80-year-old parent, who was near death, had been transported by ambulance to the emergency room. I only found out because I received a text message from the ER. I still struggle to understand how a nurse could just fail to provide for the safety of her patient. And that wasn't even the worst of it. Also, I found the administration to be unkind and out of touch. I could go on and on. But, in thinking about what information would be most helpful to a patient or family member in such a trying time, it is this - If someone gives you a good review of Capital City Hospice, ask them when they had this experience. If the experience was more than one year ago - beware! - consider that it might not be indicative of the Capital City Hospice that you would be getting today. I wouldn't wish that one on my worst enemy.