I was visiting from out-of-town when I realized I left my diabetic device covers and other diabetic…read moresupplies. Insulin is expensive and I did not want to run the risk of anything coming loose and wasting the insulin. I googled and found K & D Medical Supply. Kelly was patient with my questions when I called to get information. She made me feel at ease that I would be able to get the supplies I needed the same day. Kelly gave excellent directions and there is more than adequate parking. When I arrive Kelly greeted me and showed me the items that she recommended. Kelly was very knowledgeable and just friendly, warm, and caring. I was able to get the items I needed. I was impressed with the variety of items in the store and I even found other items that I could use to help me manage my health. The prices were reasonable and Kelly encouraged me to call or come back if I had any questions or concerns. As a bonus, Kelly recommended some wonderful spots for dinner and places to hang out while visiting. Every place she recommended was on point! It is nice to know that if you are out-of- town you can still get the items you need to help you stay healthy and safe. Shout out to Kelly and K & D Medical Supply for all the help!

From the owner: At K&D Medical Supplies Direct, we’re dedicated to providing top-quality medical supplies with care…read moreand compassion. Our family-run business offers a wide range of products, including ostomy, wound care, incontinence solutions, bathroom safety, and physical therapy aids. Our mission, "Supplying Your Health Needs with Care," reflects our commitment to serving individuals, caregivers, and healthcare professionals with the best products and personalized service. Shop online or visit our storefront for reliable, affordable healthcare solutions. Thank you for trusting us with your health needs."

The staff at Medi Home go above and beyond to make sure you have a pleasant experience, and they…read moreexplain things as they go, and make sure you have the appropriate supplies.

Thank you, thank you, thank you. I received the best education from Ron Gillette ever. I have had…read moreseveral styles and sizes of walkers and rollators. Nothing seemed to be right for me. Ron talked to me about my needs, where I go etc. He watched me walk, turn, sit. He told me what I was doing wrong. Got me the perfect size, style and weight for me. Then showed me how to use it properly. What a difference. I am so happy with my new rollator. And the price was right. Thanks again, Ron

Bad about calling back, missed appointment and didn't call. Front office is slow to respond and…read moremissed appointment for measuring ... didn't bother to call after waiting home a day and a half. Do not recommend !

Mr. David took the time to educate me on all the medical equipment and helped me use them the…read morecorrect way. Great service and as he said, it was a great team effort. Ten-stars, best service I have received to date!

I wish I could give them a negative 10. With a durable medical order signed by my doctor in my…read morehand, I came in on the 5th to pick up a 3 in 1 commode. Michelle Creel stated that she will need to send a request to my Dr. for notes explaining why I needed the chair. I thought that was absurd. She said by FL law they needed that info. I called today to see about my chair and was told she didn't receive any notes from my Dr., I then called my Dr's office and was told they didn't receive any requests from Grace Healthcare and they didn't understand why they needed notes when they never needed them before. To make a long story short, my Dr's office faxed an order request to another medical supply company and from this moment on Grace Healthcare services will no longer be needed by the largest Orthopedics Group in Pensacola.

They double charged me and insurance. They sold me nueblizer and NEVER told me they would charge…read moreme monthly for something I own and for what I have no clue. $11.28/month. They turned me in for collections so I gave nothing option but to pay it or return what I paid over $500 for. I have staeted a complaint with BBB.

One small glitch, while my wife was still in the hospital, they delivered a bedside commode instead…read moreof a walker. When we pointed out the error, the delivery person took the commode back. He returned a little while later with the correct item, very apologetic. Someone had made a mistake but they corrected the mistake, got us a walker like we needed, and were very courteous through the whole process, as well as getting it done in a timely manner.

I just received a bill in the mail for $1,065.24 from these guys for a CPAP machine my doctor…read moreordered for me a couple of years ago and my insurance approved. Apparently my insurance company decided to stop paying them a little over a year ago. I should have been contacted immediately. Instead, I get a bill for a years worth of charges and told over the phone that "It doesn't matter, YOU are still responsible for the charges." Today is the first I have heard of it. Also, they refuse to come pick the machine up and will continue to charge me. I would suggest NEVER renting any medical equipment from them. I don't know who their competitors may be, but go anywhere else. Thanks!

Great service, very accessible, and the staff is very friendly and knowledgeable! I'd recommend…read morethis service to anyone who is looking for a prosthetics specialist

First time using their services and my husband is very pleased with the service he received…read more He had several choices of prosthetics to choose from but chose the standard one. With the help of a referral from Paul, we were able to get extra help with the excess costs over what the insurance paid.

The service at the counter at this location is terrible. They don't notify you of changes or meds…read morenot in stock. They don't tell you about the delivery option. There is a sign posted TWICE that is passive aggressive AS HELL. It basically states : WE KNOW YOUR PHONE CALL IS IMPORTANT TO YOU SO AS A COURTESY TO YOU WE WILL NOT ENGAGE WITH YOU AT THE COUNTER IF YOUR ON YOUR PHONE AS WE DO NOT WANT TO INTERRUPT YOUR CALL. wtf really? Posted in bright yellow, twice within a 5 foot counter space. It might as well end with "your welcome!" And while waiting extremely long for the only pharmacist to come back from lunch they never gave me any other options. They did not let me know that the pharmacist wasn't even there! If I had other options I would DEF fill anywhere else. This place is a disgrace. ZERO STARS!

I personally do not have my prescription filled here, but my friend's parent does. That's because I…read morerarely take any medication. The technicians and pharmacists are the most down to earth people you will ever meet. They offer vaccinations such as flu shots, pneumonia shots, and many others. There are 3 locations for this pharmacy. If there are any questions that may concern me, I would always ask the pharmacist on duty. They are very knowledgeable and answers my question or concern without any judgement.

Katherine with rotech, I've reached out to rotech twice, and they just tell me the same speech…read moreabout what I did wrong and they refuse to help. I called rotech and my doctors office sent over new prescription request for change of mask for my cpap and rotech kept sending me the old style mask supplies. Since all of this happened I got stuck with a 234.00 bill after insurance for supplies I can't use. I've reached out to rotech and they kept saying well you should have called sleep central... who is that? And why was I told I was getting my supplies from rotech and not sleep central at the doctors office. So I was following the doctors office lead on getting supplies and equipment updated cause they should know best right? Well rotech puts the blame on me and I have since made it clear I never want to do business with rotech again. I'm pretty sure these other reviews are paid actors cause that's not the rotech I've been dealing with... also the staff was rude at the Pensacola location. So yes Katherine I've exhausted every possible option I can and 0 help from rotech. I want others to see what I went thru so maybe I can spare others the mistake of using rotech

Customer service they never answer phone or call you back after leaving messages doesn't matter if…read moreyou're out of portable oxygen or not