Lifetime Fitness's childcare facility put my baby in danger while I was working out. My baby (who can't walk) was left unattended and kept getting hit and knocked down by the door because of the heavy traffic of bigger kids coming in & out constantly. I made a reservation for the infant room but he was left outside of the infant room unattended. I contacted my local gym in Woodstock, Ga (where the incident took place) & Lifetime Corporate office about cancelling my membership ASAP because of what happened to my baby. I talked to Dustin Otto (manager) in the Lifetime Fitness corporate office who was very rude to me & refused to cancel my membership. Dustin Otto was unmoved, unsympathetic, & unapologetic about what happened to my baby. He was quite rude & nasty. He criticized me when I told him about my child. In a nasty, arrogant, smart-like tone like he could care less, Dustin Otto told me, like it was all my fault, that I should have made an incident report. I had already told management that's all I could do. I'm not an employee & don't know employee protocol to make an incident report. When the incident happened, I repeatedly called the manager, Cara. She didn't return my call until I talked to a female employee at the corporate office who insisted on calling Cara for me. After the lady in corporate called Cara, Cara then had her assistant, Sasha, to call me back to set up a time for us to talk. When I met with Cara, in the meeting, she (in a very nice tone) repeatedly told me next time to only talk to Sasha & I don't have to contact her. Cara nicely told me over & over again many times... that Sasha, her assistant, will relay the message to her. Even though she was nice, I still felt a little uneasy. I understand she wants me to talk with her asst & leave it at that. But that didn't sit well with me. This is my baby, my child's safety. I still wanted to talk to an actual manager. I felt because of the serverity of the situation, I should talk to a real manager about it, not just an assistant. I wanted to hear from a real manager. I wanted to be the one to actually speak to the manager myself. Well, I guess I may be the only one who felt that it was severe. I feel like I'm the only one who's generally concerned about my baby being left unattended, getting hit & knocked around by a door when he should have been in the infant room because I made a reservation for the infant room, not Lifetime Fitness employees.
So, now, why is Dustin Otto, corporate Lifetime Fitness manager, getting smart with me, pointing the finger at me, telling me what I did wrong, when it was Lifetime Fitness employees the ones in the wrong by putting my baby in danger (leaving my baby alone and unattended to get hit & knocked over by a door that's constantly opening & closing due to bigger kids coming in & out). My baby couldn't walk. My baby was constantly getting hit & knocked down by the bigger kids running in & out of the door. It made me cry. I couldn't believe that Dustin Otto, a manager in the corporate was so nasty after I explained this situation & why I wanted to cancel. I feel like no one concerned about my baby getting repeatedly hit by a door, not Lifetime Fitness. When I repeatedly asked for Dustin Otto supervisor's name, he refused to give me a name. He told me that there was no one higher, or over him than him that I could talk to. I repeatedly asked Dustin Otto was the head person in charge of the Lifetime Fitness company & there was anyone over him to talk to. He repeatedly responded that there was indeed no one over him to talk to. Dustin Otto refused to give me any supervisor's or manager's name. I guess that you can conclude from our conversation that Dustin Otto owns Lifetime Fitness. I called back & a different employee told me that a woman named Bab is over Dustin Otto. I left a voicemail for Bab but she never called back. Because my baby was put in danger & repeatedly hit by a door, & I was treated to rudely, I'm cancelling my Lifetime Fitness family membership. $140 per month for my membership and this is the treatment I get.
After some time went by, Dustin called me back after he contacted the Woodstock, Ga location and they told him what happened with my child in their childcare facility. After talking to them, he did agree to cancel my membership. I wouldn't want any parent to go through what I went through with Lifetime Fitness. I do not fill comfortable leaving my child in their childcare facility. Parents want to feel that their children are safe while they're working out. I feel that my child is not safe there. read more