I've belonged to several different gyms over the years and had issues with each one except LT- I've now been a member since 2008 and don't plan on ever switching. Unlike stinky, dirty, intimidating meathead gyms, Lifetime has a "country club feel" and something for everyone. I never feel embarrased as a woman, or like I'm being "gawked at", even when I'm using free weights. The facilities are clean and extremely well appointed, the classes are fun and the front desk staff is helpful and friendly. My kids absolutely love the child care center, which features a separate room for infants, computers, a flat screen TV, a full gym, a climbing set with slides, an outdoor area, and attentive staff. I never worry about my child's comfort or safety while I'm upstairs working out. My only complaint about childcare would be the (one) time my 8 month old was sitting in a dirty swing crying when I picked him up early. I'm still pretty pissed about that one. But my big kids- they think it's heaven on earth. In the summer the kids LOVE using the outdoor waterslides and having a healthy snack at the cafe and we make a day of it at least once a week. If you are interested in swimming lessons, Hallie is so amazing, she made my water-wary preschooler feel so comfortable. It's been 6 months since his last lesson and he still talks about "Miss Hallie". Members can also earn "LT bucks" and put them towards fun extras like spa treatments, personal training, and rock climbing sessions, which is how I paid for a month of private swim lessons for my son. I love that I can put my membership on hold for just $12/month, and they didn't give me any issues with going on medical leave for my last 2 pregnancies. This is truly the most comfortable, something-for-everyone, family friendly gym I've ever been to and is well worth the price. read more

I used to LOVE this gym but they did need a few fixes. So when they started the remodel upstairs I thought for sure they were expanding the weight lifting area, considering it's the busiest area in the gym. However, when they finished and I saw they not only squished machines closer together but made the weight lifting area smaller I was EXTREMELY disappointed. I'm sitting on top of people when I work out and all for a CrossFit looking area I have yet to see a person use other than the LT trainers with older small groups. Basically taking away from the busiest area-weights. Instead of using the area with a ridiculous amount of cardio machines- now pushed even closer together-and a pointless huge area for the trainers that could be used more appropriately. If I wanted a gym with less weight lifting area I wouldn't be paying the price I am. Even when I told somebody this was disappointing it's like they didn't care. Sadly, I'll probably be canceling my whole family membership and going somewhere else. read more

Great gym, great place to work out and no problems with the facility it self. Even the trainers are very informative and helpful. My problem is with the management, they can't and won't take NO for an answer. My wife and I tried to cancel our membership because of medical issues. Instead we roped into staying and were offered some incentives to stay on board. After they failed to actually provide the incentives I realized they were just giving us empty promises. Instead of going back to speak to the General Manager (who we had originally spoken with) we contacted our bank to see how we would stop the withdrawals from our account. We canceled the bank card! I have since emailed LTF stating that we desired to cancel our membership, I have spoken to them on the phone stating that we wanted to cancel our membership and still that is not good enough. To this day they continue to harass us! read more

Nice place but not what it used to be & not worth the continuous price increases. There are so many choices it there nowadays and looking to change. read more

Great gym, superior amenities. Big fan of the two pools and steam room. Very clean locker facilities.

Overcharged me after I stopped the membership for medical reason. Promised to refund the charges but never did. When I check with them after few months, they tried to find excuses not to refund the charges. Management was not helpful. read more

This is one of the best gyms in az.. however, the premium is too expensive and on top of that they want u to pay for the juice bar, classes, nutrition advice.. they basically nickel and dime you to death ... I decided to place my account on hold with the possibility I might return to this gym.. so they charged me $10.00 a month to keep it on hold.. I think that's ridiculous paying for nothing but ok... so approximately 2 months ago I changed my card number because my previous card had fraudulent charges.. so naturally lifetime is the last bill on my mind.. so two months went by and I started getting these emails about my account being delinquent.. and mind u people for $20.10.. then when I didn't respond right away.. they started harassing me with countless emails and phone calls over $20.10.. all I could think to myself was u have got to be kidding.. so I called the number on the email and spoke with a supervisor who was rude and unprofessional.. I asked to speak to his supervisor and he said no one was available. read more

Joined in August 2013. No hassle or high pressure sales people. Brian Newton listened to everything we were looking for and Lifetime Fitness has delivered. Super clean upscale facility. Great for families. The pools and water slides are awesome. Lifeguards at the pool are super friendly and always very helpful. The rock climbing wall is also great for kids. The salon and spa is very nice and convenient. Ask for Amy she is a great stylist for adults and kids. If you are looking for a great family friendly and clean place to work out this is it. read more

The gym itself is massive and looks wonderful I will say that. That's not where the problem is. I was looking to sign up with a gym so I came in to "try us for free" which is all over their website and advertisements that I have seen. Maybe the front desk girl is new, seemed like she had no clue what to do. Eventually I signed forms and was taken back to a salesperson to try to get me to sign up. I completely understand that this person's job relies on them persuading you to sign up immediately, I get it. However, the attitude and arrogance that I received when I explained that I was very interested in joining but would just like to try the gym out for a day was completely shocking. I myself am a small business owner and understand the importance of customer service. I could not believe how rudely I was treated just because I did not want to immediately hand over my credit card then and there. This salesperson upon being totally blown away that I would like to wait to sign up, then proceeded to bring who I guess was his manager into the room who doubled down on the arrogance and shame routine. I guess some people are shamed into just going ahead and signing up? Normally I think I would have given them a piece of my mind but I have to admit I was so shocked by their tactics I just walked out and didn't even work out. This place is driven by one thing $$$$ read more

This has to be the worst gym in the valley! I lost my job in Sept. last year and had to move to another state and forgot to go into the gym and cancel my membership. I have sent multiple emails and countless phone calls trying to cancel this membership without success. Now they are telling me they are going to turn me into collections unless I pay in full for a gym membership that I haven't used since Sept. So think very clearly before signing up for this gym its not what its cracked up to be anyway. Deceptive billing practices, unfriendly staff, always to crowded having to wait on machines, very expensive monthly dues compared to other gyms with the same amenities. read more

Update! So I reached out to the district manger Laura and she was nothing but helpful! I received a call from the manager today (Megan) and thankfully they have accepted my request to cancel for the month of April. read more

Great gym maybe best ever. Just very busy at times.

HORRIBLE customer service! Cancelling your membership is nearly impossible. Money hungry facility! Lame contracts! Done with this place!

They lie about what you can do to try and compete with Crossfit. Olympic weightlifting is not allowed unless you pay 250$ a month to be an Alfa member. I was promised I could Olympic lift until I signed on the line. Had to quit 3 months later. THEY WILL SAY WHATEVER YOU WANT TO HEAR TO GET YOU SIGNED UP read more

I really enjoyed the young man who signed me up. He was down to earth and he was not pushy Trent Ray, is a fine example of how to represent an outlet. I give this establishment 5 stars! read more

Really like this gym. Over the years been a member of multiple gyms in a few different place. Place is nice. Staff seems friendly. Good combo of serious fitness people and the average joe. Looking forward to spending some time here and losing my "got married " weight lol read more

lifetime fittness is a fabulous gym! It reminds me of a local theme park almost. I mean, you've got the indoor and out door pool, complete with water slides, lap pools and spas. You've got two full court basketball courts, around 8 racket-ball courts, and a complete rockwall. A wide variety of classes to take and a state of the art gym. Lets not forget the fabulous kids club, complete with computers, a playground (in and outdoor) and a mini basketball court. And they have a spa! (mani-pedis, hair salon, massages...) and the cafe food is great! read more

If you don't plan on using childcare for a toddler GO FOR IT. (bring your own sanitary wipes/ they don't stock them) The staff is friendly in general no complaints there. You pay for a nice club and the pools and equipment are awesome. Spa, Classes, Training, food, rock wall, salon.. what else could you want, it's practically a resort!!!! Childcare for any child under 5 NO! If you have a toddler. DO NOT GO HERE. The childcare is understaffed and the larger children go in an out of the door running all around with the litte ones. If your child is 5 or older, they will most likely have a blast and be safe. I see older ones running to get in. However, if you have a toddler, find another gym or leave them with Grandma. I waited to see since school is back in session if the chaos would stop. I get there ONE care worker in a rocking chair feeding an infant and all the toddlers around her trying to get her attention. I wondered why there weren't many 1-3 year olds, I have a feeling for the same reason, I can't bring my toddler. MOST of the childcare people are AWESOME and nice, but there are just TOO many kids, with a mix of ages and not enough workers. And with the door opening and closing all the time I am surprised someone hasn't been hurt. Why they do not have an actual sep. toddler area, I do not understand. Toddlers climb and fall, you can't have one person standing there in a sea of toddlers while attending to infants and telling the 8 year olds not to run over the toddlers. I would think they are breaking some kind of law with so many kids of different ages trampling each other and only one poor worker standing in the middle of it all. I wish SOOOOO much that the childcare center met basic safety standards, I was so excited. I even looked past things and waited for school to go back in session thinking it would be better. I WOULD LOVE to work out here & bring my child for play time with other safely watched toddlers! I am totally bummed. read more

I am happy to say that the new hot sauna is wonderful. Very clean and enjoyable. My biggest gripe is that the yoga classes are paired in rooms side by side with loud music so that on some days.... Monday night... you hear a very loud class next door to a yoga class. Not sure the person doing that schedule really "gets it"!!!!! read more

If you have young children choose a different gym. Staff does not engage with the children, even the staff checking the kids in are not friendly. It's really sad when the front desk staff is more friendly to my kids than the child care staff. Many times the child care staff have let my toddler cry instead of guiding him back to the room to play. And the number of children there is ridiculous, it overwhelms my children, so we decided to come during their non busy time 12-4 but guess what, now the baby room is closed during that time, you have to be joking me, so now my toddler is forced to come when it is busy because the baby room is closed. Not to mention the limited number of working bouncy seats. Most of their infant seats are broken from overuse and putting too heavy of babies in them. The toys are dirty and limited. So glad we are leaving once our 30 day notice is up! read more

Watch out for the Sales Managers lying to you. I normally go to the Tempe location, but the steam room has been out of order for over a week so I decided to go to Gilbert to enjoy all the amenities that I pay for. When I originally signed up the sales manager told me that it was allowed, but if I ever go to another gym more frequently, that I should change it to my "home" gym. I even started out at the Gilbert location when I originally signed up, but ended up going to Tempe more often (they have the best spin classes) so I changed it about a month ago. Basically I've been going to both gyms ever since I signed up and nobody has ever said anything to me....until this week when I decided to pop into the Gilbert location to be able to use the steam room after my workout. I was stopped by the front desk and told I couldn't workout there. Then later I got a phone call from a sales manager at Gilbert (while I was at work) and again was told that I could not workout at that location unless I paid for the Gold Elite membership (I only have the Gold). He was rude and did not care that one of his coworkers told me something different, nor did he care that I was just trying to go to a gym with working facilities. He failed at good customer service. Don't worry Life Time Gilbert, I will NOT come back to your gym. You need to train your sales team to tell the truth when setting up the memberships. I was also told by one manager that I could have 12 free guests a year, but then another manager stopped me when I brought in my guest and said that normally they charge $20 for a guest but this time he would LET her workout. He gave me his card and said that as long as I go through him for all my guests, they would get in for free. Who do I believe? Don't trust the sales managers!! If you want a place with good spin instructors and a clean locker room with fresh towels, then this is your gym. Just make sure to follow their rules EXACTLY and don't trust what they tell you. Sounds plausible, right?! read more

I used to love Lifetime but lately their customer service is none. How long does it take to fix the TV in ALL the cardio equipment in the WHOLE gym? I'd think 1 day max. Their cardio equipment has no TV working for more than a week now. And do you think they informed their members about it, no, no sign, no communication and no apologies. You can get top of the line cardio with private TV in any $10/mo gym. Lifetime charges a premium and has no customer service or attention to detail. Management is aware of the TV problem but acts clueless when asked about. It's a shame because this place could be great but totally lacks customer service and good management. They have the TVs in the wall with FM transmitters that they used to have since the 80s. Excuse me, FM receiver? What day and age are you Lifetime? Update your cardio equipment, care about your existing customers or you will get no new ones. read more

I am unhappy about paying and extraordinary fee for one Pilates class per week when I am already paying $55.00 per month just to go to the gym. The reason I joined the gym is because they offered Pilates. I did not realize I would be charged, Even so I thought it would be a reasonable amount. I realize the Pilates machines are expensive but why not make the classes more reasonable by charging the same price for twice a week as they are now charging for once a week. This way everyone including the gym can get benefits because they would always have full classes and the members would think the prices are reasonable. If this was the policy most people would not want to terminate going to the Pilates classes after three months. The client or member wouldl benefit and wouldl probably continue taking the classes because they are affordable and they would be accomplishing their physical goals. For me, after trying a class for one month I knew I could not afford to continue however, they ( the club rules or trainer) forces everyone to commit to three months. Even though I decided after one month I could not continue financially. Even though I put my notice to terminated my membership in they still charged me for three months. I asked if there were any Pilate mat classes before I decided to terminate my membership because they are free and from my experience just as beneficial as a core exercise, the response was only at 4:00 p.m. How many people are out of work by then. The earliest I can make it to the gym is 5:00 In fact the prime time for people who work to go to the gym is between 5-7 p.m. The head Pilates instructor was constantly calling me to convince me to take two classes a week even though I explained to her I cannot afford one class a week. It is apparent they are not concerned about my health only with getting more money!!! read more

We've been members for a month now, and I'm totally underwhelmed. The sales guy who signed us up was enthusiastic and personable, but once we signed on the dotted line, he disappeared. Numerous e-mails to him have gone unanswered, which is very frustrating. In every class, the instructors try to upsell you to private training, supplements, etc., which is just plain annoying. During the initial Move It session, I asked the trainer to show me how to use some of the weight machines, but he just showed me a series of stretches and then tried to sign me up for future personal (fee-based) training sessions. It is almost impossible to make a reservation for a class online, so you are left to contact the individuals in charge of those areas (e.g., Pilates), but good luck getting them to return your call or e-mail. Especially if you have let them know that you are not interested in private sessions. Finally, we've had LT bucks disappear from our account for no apparent reason. When I called the corporate office to find out what happened, the representative said they were used for some service that I had never heard of, but she did credit them back to our account. If things don't get better, we will be canceling our membership soon. read more

Pretty awful place from a customer service standpoint. Yes, the gym is shiny and nice. I completed the signup process over the phone after a trial visit. They typed in the incorrect expiration month and attempted to charge my card almost 30 times! Needless to say, my credit card company froze my account believing it was a fraudulent charge. I called and emailed LifeTime to cancel my membership (if you can't sign me up correctly why would I have much faith you'll do anything else well?). They informed me I must show up in person to cancel. I went to the location and filled out the appropriate paperwork. After 5 days I still have not been reimbursed (they CLAIM an easy reimbursement policy if you cancel in the first 14 days). I tried twice to speak to a club manager and they are always "unavailable". I called their corporate "Member Relations" where the woman was defensive and informed me they have up to 28 days to refund money. Funny-- they can charge my card 30+ times in one day, but can't reimburse in 5. STAY AWAY FROM THIS PLACE!!!!!!!!! Don't be fooled by the sales pitch! read more

Ok so here is my first and last review on Yelp. I feel compelled to warn others so here it is. This place is the cleanest, largest, most well equipped gym I've ever been to and I've been around the world a few times. I am financially well off and can go anywhere I want to workout. With this said be very careful handing over your credit card to these people. I tend to watch my cards activity and this company should be ashamed of their practices. I think out of the last year they charged my card well over $300 in fess that they had no explanation for. No one has an explanation nor did anyone fix the problem. I honestly don't care to follow up after several attempts to find someone to sort it out as $300 is just not worth the trouble and time it must take these people to figure it out. Now I know people are gonna look at this review like look at this era-gent guy but my point is this. If I was struggling to make ends meet or just the average person the $300 could be crucial and these people put no importance on it at all. They only seem to care about getting your info and payment started so they can get paid. Absolutely terrible customer skills and dishonest practices. I thought maybe it was a just a fluke but when my girl friend had the same thing happen I realized that this is no coincidence and they must make a killing off of overcharging people and these people either letting it go or just not noticing the charges. This place is not a place to trust with your financial information. Point blank read more