Just feel it's necessary to highlight Mya, an awesome employee I had the pleasure of meeting today. I had a horrible experience buying apparel at another location yesterday. I came to this location today and although Mya wasn't able to find the size I was looking for, she was the first employee to actually listen to the issue and attempt calling other locations to help me find the t shirt size I needed. Mya and Adam at this location were by far the friendliest staff I encountered today (visited 5 locations). read more

What a rip-off! They charge for services they don't provide, then day they owe you nothing because you signed a contract. Apparently, you're obligated to pay, but they have no obligation to provide you the service you pay for. read more

Solid place to workout for the price. The machines are in a good shape and there are areas if you want to do some targeted workouts. People here follow good gym etiquette and I've been able to get in and out with no problems. Staff is nice and the bathrooms are clean for a gym of this type. I think you if come here to you need to set your expectations, you are paying $20ish a month, so don't expect a luxury gym experience if that makes sense. Thanks!!! read more

I genuinely wish I did not have to write this review. I was a regular EōS member who attended classes at multiple locations and had generally enjoyed my experience. Unfortunately, because of how this situation was handled not only at the club level but also through the company's review and appeal process, I can no longer recommend EōS Fitness as a whole. If a zero-star rating were an option, that is the rating I would give based on my experience. The issue began with repeated confusion surrounding the guest check-in process for my sister, who attended as my guest. On multiple occasions, she experienced difficulties checking in despite being an authorized guest. During the final incident, she left feeling embarrassed and unwelcome and later told me she would not return because of how she felt she had been treated. Because of her experience, I approached management to express my concerns. The manager involved in my sister's interaction was also the person who handled my concerns. At the time, I was left with the understanding that she was the person responsible for addressing management-level issues at the location. I felt my concerns regarding my guest's experience were not taken seriously and that the customer service surrounding the situation was poor. What made the situation even more frustrating was that another employee later located and corrected the issue with my sister's guest information and apologized for the confusion. This left me feeling that the entire situation could have been resolved much differently from the beginning. I want to be fair and acknowledge that I became frustrated during my interaction with staff and regret my part in the disagreement that followed. Shortly afterward, I was informed that my membership had been permanently revoked from all EōS locations. What concerns me most is not the disagreement itself, but how the matter was handled afterward. After learning that my membership had been revoked, I made multiple attempts to resolve the matter professionally. Following the instructions provided by EōS staff, I returned to the Higley location in person and apologized for my role in the interaction. I also submitted a formal written appeal through the EōS review process and included an apology there as well, acknowledging my part in the situation and taking responsibility for my conduct. Despite those efforts, I never received a clear explanation of the specific conduct or policy violation that warranted a permanent ban. The final response I received was a form letter citing general policies regarding inappropriate conduct but did not identify the specific behavior that led to the decision or address the questions raised in my appeal. I respect a business's right to enforce its policies and protect its employees. However, when a member is permanently banned from every location, I believe members deserve transparency, a meaningful review process, and a clear explanation of the reasons for that decision. While others may have positive experiences at EōS, my experience left me feeling that there was little opportunity for resolution, clarification, or fair consideration of the circumstances. The permanent ban itself was disappointing, but the lack of communication and meaningful response throughout the process was what ultimately left the strongest impression. read more

BAD: cardio equipment in theater is outdated AND for the last 7-8 years the cup holders on the equip in theater are missing so you have to swipe cup holder from different machine 9:30 BP class gives you no time to set up equip after prior class departs promptly at 9:30! AND the sled for pushing weight is the same model as of 8 years ago and as a DISABLED person I cannot bend over the sled to change The weights. It's ridiculous ! GOOD: front desk staff is very friendly and one young man Matt saved me a tweaked back by removing the offending 45 lb weights that were on the ancient machine That's it read more

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Mark at Eos at the Higley location was so great! He was so nice and very informative and patient With all of your needs and questions! I would highly recommend him! read more

Thieves will steal from you. You can go in person to cancel. You can call them to cancel and they will still draw money from your bank account. Five months of membership was coming out of my account unbeknownst to me. They're saying there's no record or notes in the system that I cancelled my membership even though they told me last July when I went in person to cancel that it was completed, only to find out it was not. And of course, they are refusing to refund me. I would never recommend! read more

Client relations manager is rude & condescending. Overall facilities are in pretty good shape.

I continue to have amazing experiences here. Ciara always creates a welcoming atmosphere with her greetings and good energy! It's always kept clean and has all the equipment needed. I keep coming back even though it's not my home Eos! read more

Unacceptable Cancellation Practices I'm writing this because your cancellation process turned into a six-month money leak, and no one at EŌS Fitness seemed interested in plugging it. In August 2025, my daughter went into your gym specifically to cancel her membership. She did the responsible thing--face-to-face, in person. The employee assisting her told her to scan a QR code and follow the steps. She completed the process right there. Before leaving, she asked a simple, direct question: "Is that all I need to do?" The response was yes. Fast-forward to January 2026, when we discovered EŌS had continued charging our account for six additional months. No emails. No warnings. No confirmation failure notices. Just quiet withdrawals. My daughter and I went back to the gym to explain the situation. The facts were clear. The mistake was clear. Yet your staff refused to credit the six months of improper charges. I made it equally clear: if EŌS was unwilling to correct this, I would cancel my membership and my son's membership as well. The response was essentially, okay--no concern, no attempt to retain loyal customers. So, over $79 in disputed charges, EŌS chose to lose $300-$400 in annual revenue, plus any future business from my family. That's not a misunderstanding--that's bad business. This experience showed me that EŌS Fitness prioritizes obstructive processes over accountability and customer trust. I will never do business with this gym again, and I will make sure others are aware of how cancellations are handled--or mishandled. You didn't just lose money. You lost credibility. read more

Worst EOS in the east!! Sauna always broken, management sucks & early morning no EōS employees to be found read more

EōS Fitness - Sauna out of order - Gyms Near Me - Gilbert, Arizona

*DONT SIGN UP BEWARE* recently signed up with a promotion offered by one of the managers through email of sign up fees being waived and 30 days free! Sounded great til I was charged over $100 in the first two weeks of having my membership! Staff and manager wasn't pleasant to speak with with one employee telling me everything didn't make sense and a manager there who told me I'm out of luck because I already signed a contract and they will not do anything to help me out whatsoever! I spoke to the manager who sent me the email cameron who did not help in any way . I was suppose to just know I wasn't signing up with the bonus anymore even tho it was never clearly stated. The promotion he sent me was a 1 day promotion but never specified that anywhere in his email or in my contract when I signed. Immediately canceled my membership. read more

this has been the shadiest company 'ive ever experienced!! fraudulent contracts and have been trying to cancel memberships/contracts for weeks with no response to emails and in person they say they can't do anything about it!! we're out almost $2000 with no end in sight!! don't trust these people!!! saw this happening to other people when we were at the gym.... filing complaint with bbb (there's already over 500 complaints against them there for this exact thing!)!!! read more

Jackson was a great worker with a sweet and helpful demeanor. The Gilbert EoS is the place to work out and come and work out!

Overcharged me for years after I contacted them and their third party company to cancel. I even contacted the club, and Lorenzo confirmed a note was made on the account years prior indicating the cancellation. They also charged a separate account under my wife's name when she was on a guest pass. Apparently they converted the account to a membership and billed my card without approval. Lorenzo told me a refund would be given and to follow up the next week. Lorenzo then left this location and I was put in touch with Zach. Zach told me to contact an R Tashiro with corporate, which I have done. No response despite multiple attempts. Lots of options with fitness. Go somewhere that won't steal your money and lie about it. Update: You asked me to email you. I did, but still no response. read more

EōS Fitness - Email - Gyms Near Me - Gilbert, Arizona

I've been coming here since 2018 and I haven't left to another gym yet! I love the environment and the staff is always so welcoming. Great place to get a pump, can't recommend enough! read more

Mark was incredibly helpful and knowledgeable when it came to the Shark Tank recovery room!! it was my boyfriend and I's first time and he set us up real nice and genuinely cared! He also mentioned the family plan and referral program. Thank you Mark! read more

Great gym nice small town feel with friendly gym buddies. Great equipment for everyone. Always a space to work out.

Best gym I've ever been to!! Very nice and engaging staff :) will be back tomorrow!!!!!!

We love this place especially the childcare people. Jaela and Jade are amazing and really take great of our very busy guy. He used to cry when we dropped him off and now he loves it and they all get so excited to see him too read more

Good equipment selection, staff is super friendly, and everything is clean. The childcare staff is very nice too!

DO NOT ENROLL IN THE PERSONAL TRAINING. When there was a system error, I have not been scheduled for a personal training session that I've paid for nor have I received the service which I'd expect as the highest tier member. DO NOT PAY FOR THIS SERVICE! They will take your money and not give you your services. read more

The staff are unbelievably snarky and rude, in particular, the General Manager is an extremely rude human being, and treated me like I was an idiot. There is clearly a major problem with the culture of the staff here. The customer service at competitors like planet fitness is a million times better. I cancelled my membership and will NEVER give another dime to Eos fitness. read more

Trainers here try to assume a sale at a free consultation before the consultation even begins. It's dirty, always smells bad. Equipment unorganized and unclean but everyone who goes here knows that already. read more

I canceled with them a few months ago because I lost my job. But do you think they actually canceled my account? Absolutely not. Two months later and they're still taking money out of my account. You need to go into the location location. Take pictures of your cancellation and then call to make sure it's canceled as well to their membership services. This is an absolute scam. No wonder why their numbers are dwindling and everybody else is going to other gyms. They do everything they can to get EFT from you! STAY AWAY or pay CASH!!! read more

Cameron the manager is RUDE! Visiting AZ for 2 days and using my sister's guest pass. Used it yesterday and it was fine. Today he says I can't workout unless I pay $20! Why am I paying and my sister and I have a membership? Went online to get a free 7 day pass and he claims I can't use it because I don't live in AZ and have an AZ ID!!! What?!? Again, it's one day. Talk about desperate for $! No other EOS has questioned if your ID is from that state if you are visiting. I own a home in AZ and in TX! Don't carry both ID's. I travel frequently and have never had an issue at any other AZ location! It's one day!! Wouldn't recommend going to a place that's inconsiderate and rude! Literally went to LA fitness and they had no issues. 3 day pass activated for a visitor for free! Curious is it because I'm brown? Didn't see any other non brown people get questioned or even looked at as they walked in! read more

Giving 2 stars just because I enjoy going to body bump and yoga classes. Instructors for these classes are great. Otherwise, I would give one star. Kid's club is the worst I had ever seen. Kids club crew is mostly socializing with each other and on their cell phone and leave kids unattended. Kids club manager is rude. I feel all of them need a 101 class how to act with kids and customer service class. If you kid needs some assistance to go to bathroom or something else, they just ignore it. Gym manager Addison needs some management 101 class as well. Telling to the customer that she is on brake for next 4 minutes ( taking actually 10 more minutes) when customer had an urgent situation is unacceptable. Front desk kids are friendly and always greeting the customers. EOS fitness is getting worse and worse, lack of customer service skills, and personal skills. read more

Ciava is an amazing employee. Club is clean friendly equipment is strategically located to make it easy to work out.

Great gym. Lots of equipment. Friendly staff. Great variety of pre worky. I train for Ironmans regularly and eos has helped make those possible! read more

I just wanted to give a shoutout to Zach at the EOS Fitness on Higley in Gilbert. He's such a kind and genuine young man--always greeting members with a big smile and positive energy. Especially in the early mornings, his upbeat attitude is exactly what you need to start your workout on the right foot. It's clear he cares about the members and takes pride in creating a welcoming environment. Thank you, Zach, for making the gym a little brighter every day! read more

Ryan was super friendly! 10/10 very knowledgeable abt the samples! def give him a bonus! should be #1 on the leaderboard!

You guys need to do a better job policing the bathroom AND listening when members tell your front desk there are teenagers with cameras. The excuse I got was it's a public bathroom so they can't do anything these dumb teenagers are taking pictures with undressing people in the background and even taking pictures with your do not take pictures signs, what a joke read more

This location has a wide variety of machines, trainers and classes. And their costs are good. Personally, I only come here to swim laps. The pool here is usually clean to very-clean. The pool temperature is almost always a bit too warm, and sometimes much too warm for lap swimming. Other than that one issue, this is a good, clean well-run EOS location. read more

I've been coming here 4-6 times a week for the last 3 years and Ayleen was very welcoming and complimentary, definitely has made the environment a lot more comfortable! :) read more

We signed up at the new Queen Creek location and loved it! Staff there were very friendly. The gym itself off amazing! It has EVERYTHING you need and then some. LOVE IT! read more

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Worst customer service ever. I had a billing dispute that went on for months and no one has the authority to handle it, they just redirect you to people, email addresses or web sites that don't respond. read more

Operation manager: Addi, was condensing, rude, and passive aggressive. I came in wearing sandals and was told no open closed shoes which I've never had an issue with at any other eos for this. When I came back with the proper shoes she wouldn't allow me to even walk to the locker to change my shoes but forced me to change my shoes in front of the desk. I'll most likely be cancelling my membership due to this. This eos and the one on Power are also notorious for overcharging customers and not adequatly canceling memberships per my uncle who is still being charged for his father's membership 5 years later after passing away from cancer. He has submitted the death certificate 2 times and still nothing. read more

Terrible Customer Service! Do not sign up for their services. I signed up for their Personal Training and after multiple advanced notices to end the membership and sessions, I am still getting charged to this day. I have written multiple emails to the the manager but have not got any response. The trainers are helpless too because the manager is not responsive to multiple complaints by customers. Their services are shabby and terrible. Will never sign up with this chain ever again. read more

I joined at 9101 E Baseline Road ("new location") and the staff has been great. The facility is amazing. Michaela, (genuinely helpful and knowledgeable) was the first person to help me get signed in.....I've gotten great and friendly service from not just Michaela. but everyone over the last month (first month) I have been a member. read more

this gym has ripped me off twice. most recently, my son canceled his membership prior to leaving for college. the staff told him they would take care of it. he asked for a receipt or closure statement but they refused to give one to him. 3 months later, they are STILL charging me! when I called to ask about reversing the charges and to close the membership, they refused, saying they would "try to request 1 fee be returned." i asked for an email confirmation....still waiting for that. if you choose to go here, get EVERYTHING in writing and read your contract closely. they will promise you anything to get you to sign up but they will not honor anything not specifically noted in the contract. read more