I am an ex-employee here to tell you about my experience with Life Remembered/ CMS East
I was initially very excited about this job, as I was pretty close to broke and thought it was a wonderful opportunity. During the interview they grilled me to disclose a medical issue that kept me unemployed for a while. When I didn't freely offer the information, they kept asking me until I felt obligated to. They also asked if I had been vaccinated for covid.
So, firstly, they wanted new hires to study the material for 4-5 hours EVERY NIGHT! The manager, Sandy, was very rude and constantly made me feel stupid and embarrassed. Her daughter, who helped train me, was almost the exact same way. They talk down to you, use a harsh tone the minute you ask a question and then berate with insults instead of answering your actual question. "Come on, it's common sense" is their favorite line, even when the answer is not, in fact, common sense. I have never had a job where I was made to cry multiple times in the first two weeks.
ONE DAY, TWO OF THE OTHER EMPLOYEES TOLD ME THEY WERE SHOCKED THAT I RETURNED THE DAY AFTER BEING SCOLDED! They told me that
they had NEVER seen the manager be so hard on someone! Let me tell you, I studied the material and had A LOT memorized.
Several times during computer training, was left alone and unable to continue because they wanted me to wait. One of these waits was for 40 minutes.
Sandy also had it set up to train both myself and
the other new person at the same time. This seriously impacted our ability to be taught and give us individual attention. The manager said that she 'never should have tried' to train us together, but it was OUR fault that we were behind on training. She quit the same morning that I did for exactly the same reasons.
When I told Sandy how upset I was with how I was being treated, she told me 'well I'm sorry you see it that way' and basically told me to quit.
They also have a dog there some days that needs constant attention from its owner, or it will bark. While you're getting trained, I hope you don't mind the trainer being distracted by the mastiff they have to hold on to any minute they leave their office so that the dog doesn't cry and BARK. (And yes, the customers can hear the barking!)
They did a lot of 'no don't go over your scripts together' and then an hour later 'why weren't yinz practicing your scripts together??' And then told us for 10 minutes about how we're wasting the valuable time that she had given us.
TLDR: management is extremely rude and gets very defensive if you call them out on it. It's your fault, even if it's clearly not. read more