We recently used Spriggs-Watson Funeral Home for my husband's grandma's burial arrangements. We worked with the funeral director and he was unprofessional in a number of ways. When we came in for our scheduled meeting to discuss the arrangements, he was late to our meeting. When he did come in to the room, he never said he was sorry for our loss. He then had a folder of information for our loved one, however, he had other people's information in her folder. Also, his cell phone kept going off during the meeting and he didn't 1) turn it to silent and 2) ignore the calls. He actually answered the calls in the middle of our meeting, which I thought was very unprofessional. He was very unprofessional and also could stand to have some sensitivity training.
In addition to all of that, there were some financial disputes between the family and the funeral home. We needed to purchase a vault for our loved one and the director said we could purchase one from the cemetery for $1900, or purchase one from him for $1200. That turned out to be entirely false. Thee cemetery only charges the base price of vaults, which is about $700. I believe the director, Napoleon, takes advantage of people in their vulnerable state in order to get more money for himself.
The only reason I gave Spriggs-Watson two stars was because the gentleman who conducted the actual funeral service arrangements on the day of the funeral. He was very professional and courteous and made sure we were okay the whole entire time. I wish I knew his name! read more
