While reviewing Skilled Nursing facilities for my Mother-in-law in the NorCal area, I looked at the Yelp rating for Life Care Reno as a reference and was appalled. My own mother spent the last six years of her life here and I could not think of a finer facility for her to have lived in. The level of care given was outstanding, the food freshly prepared and delicious and the staff rose to "Above and Beyond" level. During the closure of the facility during COVID, the lead nurse on my Moms wing made sure to call myself and my brothers via FaceTime at least weekly so we could visit with my mother. Five Stars re not enough to express our appreciation. read more

This was a great facility and nurses were amazing. Dr. Julian was terrible with my dad. He kept saying his symptoms were because of dementia when we finally brought him to the ER he was in AfiB, his leg was huge from a blood clot and had a UTI. None of his symptoms are from dementia. Second time my dad got sick he refused to send him to the ER he again said his symptoms were from dementia and he ended up having Influenza A with high blood pressure and another UTI. Both time we had to beg Dr. Julian to allow my dad to go to the ER to get the proper help. The facility was truly great but Dr. Julian is the only Dr there making terrible decisions. read more

My husband was here for almost 2 months, after a lower knee amputation. The care team worked with him to build strength in his arms. Getting him ready to be mobile. They have the skilled nursing and physical therapy needed to help their patients. The private rooms were nice. I especially loved that we were able to bring our pups in to see my husband. The nursing staff was top notch. read more

I personally had a great experience at Life Care. The CNAs were wonderful and incredibly helpful even while they were fighting through short staffing during the time I was there. They went above and beyond for me. The occupational and physical therapists were understanding when limits were being hit but also knew exactly when they needed to push me past what I thought I could do and my anxiety. When it came to discharge because insurance wanted to deny my claim and appeal to stay, I appreciate everyone who helped sort things out and try to fight insurance. Carina in discharge, caseworkers Sandi and Lori, Robert (I do not remember his title), CNAs Pat, Olivia, Feresh and more, and the therapists that worked with me, Randy, Dan, and Fabiola. Thank you to everyone there. You made a bad situation so much easier to go through. read more

Just got another bill from these scary people. Stayed last Nov. For rehab but only got torture. Apparently, they were full on the rehab side so they put me in a room with a woman who plays her TV full volume to make sure she doesn't have room mates. After 5 hours I told them I could not take it anymore. They tried to tell me the lady had rights but I just got ready to go. They said they'd fix it which they could have already done. During my high volume hours I asked for a portable oxy concentrator that reached the bathroom. Was told no, I'd have to go without oxygen. NO. After they argue (which they offer well before help). they finally had Mike fix it. Mike being the one and only sane employee there. Then came dinner and I received slop. I immediately asked for real food. One of the ladies who only argues told me my diet was blended food. I tried to reason, I had not eaten since 7am and it was late. Finally, Mike brought me a delicious plate of fish dinner. Then they tell me they found me a room. I was finally moved out if the asylum into a big private room. The problem there was no one would stay out of my room and I was woken up ALL night long. In the morning the didn't bring all my meds. Of course, when I finally got the nurse to come back, she argued and brought a CNA to argue with her. BTW, I never raised my voice and I don't over explain anything to adults. I told them to look in my property fir the meds or I'd have to call the police. At this point, I was visibly having difficulty breathing. Thet said no. I told them I was forced to call the police and an ambulance because they were putting my life in danger. No sleep, employees who do anything hostile but help (except Mike and one lively lady who came in my room late to help me close the windows. Refusal to administer necessary medication, refusal to return my property without them tagteaming me. Called a cab and left to save my own life. To date, the have billed me 191.plus to be tortured and have my civil rights taken. Please don't bring mom here!!!!!!!​ read more

This place is awful. I could say so much about how they just let my mom sleep all day, not do PT, they gave her 2 days to find a solution because of her insurance when all they had to do was simply tell her insurance she needed to be there. Upon her discharge the staff stole a blanket and an apple charger. Yes. These might bee small item but the fact is they were taken. Th staff was awful with many of their answers to my questions were I dont know. read more

If I could give this hell infinity negative stars infinity I would. My mother was recovering from a severe illness and was referred here for physical and occupational therapy. They proceeded to take her clothes from her INCLUDING her underwear!! She never felt more violated!! They say it's for "inventory". They didn't give her the medications she needed including her pain meds that night. I had to run home and get them for her. Monday, she had diarrhea and called for a nurse to help her. Nobody came. She had to sit in her own feces for over 1/2 hour until I tracked down a female nurse to assist her. She really enjoys her job. She complained about having to clean her and was hurting her while she cleaned her while railing about how her dog died. Sorry!! I had to put down a dog and 4 cats in under a year and a half timeline. I never took it out on my coworkers, vendors or my job in general! I got my mom the hell out of there after two days!! So, if you want your loved one to be neglected and treated like a piece of trash and sitting in feces, then this is the place for your loved one. If you value and love your loved one, you'll take friendly advice and get an immediate discharge!! The nurse was a blonde girl with an arm tattoo. She needs to be fired immediately, and her nursing license stripped permanently!!! read more

Upon arrival, I was inspected like a side of beef, rolled back and forth to look for sores. I was ready to go home the same day. Saw the doctor twice: at check-in and check-out. RN - less than five minutes. One person used the blood pressure cuff on my forearm. Three mobility evaluations in three days. Of all the staff, only one CNA seemed to really care about the patients he cared for. There is a terrible staff shortage given the number of patients and residents. read more

This facility is good for the nursing aspect of rehabilitation but I would not recommend for physical rehab. The physical therapists were good but I feel there was not enough time to spend with my husband. I brought him home two weeks ago and he has improved much better here than 30 days spent there. Weekends there are unstaffed and one Saturday they did not even get him out of bed. Not even to get into a wheelchair. read more

Left my mother with no home care, out because of insurance, but no help from their social services to figure out a solution, not even self pay! Despicable. Would not recommend. read more

This place sucks. All you see is old people in wheelchairs half dead. I cried to go home after spending 3 days there because I fractured my my hip. I called my surgeon and other doctors to get me home. Finally Dr Julian released me. But when I was put in my truck, Edgar. Help lift me and I fractured my hip again. When I got home I had remsa take me back to renown medical center. I then went to Renown Rehab hospital. Which was a god send. read more

I was sent there for wound care and rehabilitation after having two surgeries. I survived for about ten days. The last days were horrible. For three days I asked for water. I never got my water. By the third day I was dehydrated and suffering from a UTI. It had developed into sepsis. The fourth day my son came. I was hallucinating and my tongue was dry and cracked. 911 was called and I was taken to the emergency department. I was hydrated at the ER and prescribed strong antibiotics and sent home. The staff members lied to my family about my condition. I had a horrible reaction to some medications and my family was told it was toxins from the surgery causing severe muscle spasms. My roommate suffered also. read more

I will always recommend Life Care Center of Reno for outstanding rehabilitation, their staff and service exceeds all expectations. I was there for 6 weeks and they did an outstanding job, from excellent CNA's to OT, PT and their RD & RN's, everyone treated me with dignity and respect. This facility is totally outstanding. High recommended it for your love ones. read more

This place is awful and as soon as I can get my mother transferred I will. The care is awful and the food is disgusting.

I am currently here after a 6 day hospital stay at St Mary's thanks to a L4-5 injury. I have to say a few things. I do see that the nurses and staff are overworked (lots have way more patients than they should) BUT I have yet to come across a rude or hostile person! I am greeted every morning happily as well as every night and every time someone walks in my room there is always a smile and chat!! The food is actually very decent for a big facility. I've definitely had worse! Meds come on time and I'm able to take what I want and refuse what I don't. Sometimes I don't always need pain meds other times I do. I like being able to choose! My room is private and cozy (I was happy to get a single room). Cleaning crew comes 2 times a day. They keep it very nice in here. All the staff I have delt with have been very polite even despite some very difficult sounding patients Ive heard outside my door. The person who came to the hospital to discuss my transition was very sweet and answered all my questions. It is a typical elderly home for lots of people I see. Not unlike any other place Ive ever seen! With people in wheelchairs and scooting around. My experience has been good so far. I have a couple weeks to go but I look forward to them as long as things stay the same! Smiling faces and polite conversation! They even offered my husband a cot to stay with me! That was a super plus as we live up to 2 hours away depending on traffic! I was a little concerned after so many reviews I have read but being in healthcare in my past jobs I get that some don't always like when things don't go their way. There are also in most places people who should not be in the business. I have yet to see a single person here that doesn't respect their job!! I recommend this establishment as far as I can tell in the days I've been here. I will update should things take a turn! read more

I have a very close friend who broke her leg in 2 places...unfortunately after spending a couple weeks in Renown she had to do rehabilitation in this facility. I finally got to get up and see her, I actually had a friend in this facility years ago and it was at that time not very clean, had a bad urine smell and just wasn't what it is today! I am happy that the place is secure to enter and exit just to keep out the unwanted. The smell was a clean hospitalish type of smell, basically sanatized. I entered seeing a lot of ginger bread houses and lots of Christmas decorations, that is so warming especially with those that are there through the holidays. I didn't take any pics bcuz I didn't want anyone freaking out on me as they did while I was walking around bcuz my friend had to use her bed pan...booooo I did experience very nice staff while I was there, very helpful, very intuitive to my visit! I did run across a grumpster staff person but just laughed it off! My feelings are if you are that unhappy, then go somewhere else! All in all I think my friend is under good care here! read more

Life Care Center - Rehabilitation Center Near Me - Reno, Nevada

This place absolutely sucks. I would rather be in a cave . The worst place to be for rehab every. Its absolutely fifty. They have 1 person for house keeping. If you need something like meds or clothing it can take up to 2 hours or more. If you are in pain or need help with something they ignore you. If you need help you have to wheel yourself to nursing Station and get it your self. That is where all the staff are bullshiting around and not taking care of the patients there. They should close it down. Then when you go in at first you tell them what insurance you have and they said i was fully covered because I had 2 insurance policy. Then when you are released they send you a bill for 14 hundred and say that part wasn't covered. But they don't tell you that when you go in. 1 out of read more

TERRIBLE CARE!!!! I would give this place zero stars if I could. No patients deserve to be neglected as this nursing staff is the worst I've ever seen. My grandpa was left without water to drink, medication glass bottles left on the floor. He lost over 20lbs in less than 2 weeks. No staff contacted myself or family when my grandpa was in this facility for just a couple days and caught Covid. No one told us any medical updates. The staff including Jennifer the DON were unprofessional and unskilled to care for patients. I'm urging other families to contact the state of Nevada if your family member was mistreated and neglected in this facility as well. read more

I hate to give this center at one. I'd give them a zero if it was possible; their counseling and staff for coordinating with family is terrible. Supposedly my mom has a social worker who I've left messages for three weeks in a row and has been too busy to call me back .... imagine that . So they're pushing mom out next week even though she's not ready to come home. she has no options or ....... they'd be happy to keep her for self pay $385 a day imagine that I could send her on a cruise for less than that. I will not be recommending life care Center of Reno ever to anyone for senior care. Their on hold advertising spiel says we're all about family and taking care of the family and making sure everyone understands what's going on what a joke!!!!!!! read more

This facility should be shut down immediately. It is inferior in all areas of what they call "care". Equipment, including hospital beds, overhead lighting, walkers, etc. should be removed and replaced with new immediately. Sheets on beds were threadbare and permanently stained with god knows what. Beds were only changed when absolutely necessary. Patient rooms were in dire need of a simple coat of paint. Food was, more often than not, cold and inedible. Food trays were left in rooms for hours because of lack of kitchen staff. PT staff tried hard but there were too many patients for them to handle even minimally. It is my understanding that there is only one physician for the entire facility and that he is required to see 300+ patients each day. He appeared to me to be overwhelmed and stressed. The saving grace is the nursing staff. I met some exceptional nurses. Please don't let anyone be admitted to this facility. read more

Visited a friend today. When you walk in, no offensive smells. Looks clean. Everyone was very helpful. Showing me where to go. Her CNA was getting off at 2. She did not rush with my friend. My friend was unhappy. The aid still remained professional. Pleased with her care so far. Room 216. read more

My time at Life Care Center was very short, I arrived after lunch time and they bought me food, which made me sick, I had blood in my stool and loose stool I happen to see a person who I was told was Dr. Julian, I told him that I felt ill and I have blood in my stool . he told me that he was going to take me off blood thinners, I said Dr. I am not on blood thinners. Then he said I will give you some. Later that evening a nurse took me to physical therapy when she finish the lady told me to go to a area by my self, while sitting there I had to use the bathroom I turned my emergency light on and waited for more that 20 minutes, so I got up to try and find a restroom and I grabbed the wheel chair which was not locked and it swung me around and I ended up with a broken hip. I was finally took to emergency where they did surgery, they did not want me to go, they said I would only be coming back. I said not in this life. read more

I see a lot of nice reviews. I also see it was before the covid lockdown. Please note this review is from the last few weeks. Do NOT send someone here or go here if you love them or even like them at all. Let's be brief. My family member came here after a stroke. Hoping to get better or have more mobility. Let's talk about the pros. Pro-He's still alive Now the cons. The people working here NEVER call you back. You can call multiple times and leave messages and you don't hear from them. From the in house doctor to the social workers. Getting progress reports is a joke so don't even expect for that to happen . They abuse patients. Did I say abuse? Yes. Do I have proof. Yep a recorded phone convo of a "nurse" yelling at patients. When I say yelling I mean yelling. They let my family member sit in their own feces. Didn't change his clothes unless forces. He sat in crap and piss his entire stay. Did we complain? Yes but then they would me meaner. There is no accountability during covid . No family members can visit so they are free to run nurse ratchet over everyone. When we finally were able to transfer out of the place my family member was covered in feces. Hadn't showered in days. Teeth being brushed was not happening. We are reporting this to the state. Do not even think of sending someone here until they can be held accountable for their actions and abuse. BTW in house social workers are a joke . They don't call back, don't answer the phone. Oh did I mention the facility "forgets" to transport patients to their important appointments. I'm looking at you Angela, Mathew and Lori. I'd love to see your credentials. read more

This skilled nursing facility is located in south Reno on Holcomb ranch rd. This facility rehabs you so you can return home safely. There rooms are very spacious, and clean. The staff is extremely friendly. The rehab staff is extremely encouraging, trying to get the most out of you during your rehab. They have a full dining room, a multi purpose game room, bingo and all sorts of activities every day. This is a wonderful facility to rehab, and get better. read more

Life Care Center - Rehabilitation Center Near Me - Reno, Nevada

recovery/rehab from right hip verticle hair line fracture + surgical fix + right wrist broken during terrible fall in parking lot when a car speeding almost hit me in its parking space goal! care quality: never was so surprised!! wonderful everything!!!! amazing!! treating me respectfully, attentive reasonably to my button calls for assistance, food is delicious so far -- given menu for today with bkfst dish, nurses aids & cnas are perfect in attitude & effectiveness, nurse is as good as possible -- seems under too much pressure but remains pleasant to me & really working hard to get me my pain med as quickly as i ask for it. i must say, since three years ago when this place was in every way a place to die ---- not the same place at all!!!! just the opposite. a place to kind of "make you want to live" even if ya really feel you dont want to-- how can you say "no" to such great care --& car-ing!? read more

When you have to make these decisions for a loved one, no place seems good enough. But when I'd gone to look at five rehabilitation centers, Karlee at Life Care was SO caring, so supportive, I felt much better about my mom going there. My mom spent five weeks in Life Care doing PT, OT and Speech. She has been diagnosed with Aphasia and Metabolic Encephalopathy which hinders her speech and communication, as well as balance. She'd fallen down a flight of stairs due to this horrible disease, and split her head open and broke two ribs. Five days in St Mary's and then transferred to Life Care, the staff was attentive, caring and patient. Some staff in particular such as nurses Shilo and Emil were great. CNAs like Raquel took extra care of my mom, showing her lots of love and attention, Tanya was fantastic and did a great job with all patients, and all the CSA staff I have to say were pretty wonderful. They have their hands full and always smiled at the patients. Den and the PT staff are top notch, those guys really care about helping their patients get stronger. OT with Melissa and a couple others really helped my mom learn to move from place to place more safely. And Roz in Speech, what a sweetheart! She took so much time working diligently with my mom, as well as the other ladies in Speech. Honestly, the first couple weeks my mom was there I was a basket case, there all day hovering, but I realized the staff, even though they deal with a lot of hard cases, does care about the care they provide. Yes the place is a little outdated, but I saw the rooms and floors being cleaned daily. I decorated my mom's room anyways because I wanted her to feel at home while she was there. They don't mind if you bring in pictures, comforters and decor while you stay. I hope my mom never has another fall that requires her to return to a rehabilitation center, but if that were the case, I'd choose Life Care again. read more

my wife had hip surgery she was assigned to Covid area where everyone had to go my wife got CDiff due to antibotics and developed a bacterial infection when she left the hospital so Dr. Julian put her on antibiotics hoping that it would clear dr Julian is one of the best diagnostic doctors there are he also works at right now ER their staff on this Ward is fabulous they took very good care of my wife if. my wife has to go back I hope it's on the same unit Dlebarre read more

I had to be at this facility for 2 weeks. It was truly miserable. I was mobile but the other patients that were not had to sit in chairs for more than 5 hours at times. There are not many options in this town apparently this is one of the best. As far as Dr. Julien goes he is overwhelmed but does not excuse the lack of care that is provided.. I blame the facility. read more

Life Care Center of Reno is one of the best skilled nursing facilities for your love one. My son has MS, bipolar and is wheelchair bound. He became weak and in need of rehabilitation services after an illness. Life Care helped him tremendously and he was able to come home. unfortunately he became ill again and went to Hearthstone because Life Care was full. The treatment he received at Hearthstone put him back in the emergency room. Now he is back at Life Care and is getting stronger and back to his baselin. read more

My husband was sent here after a major back surgery that resulted in complications and limited use of his legs. He spent 5 days at LCCR and while he received PT for 3 days (Thursday, Friday and Monday) he did not get anything on the weekend. The PT he received was helpful and he benefited a great deal. If he had received PT over the weekend we might have had him stay the full 7 days to get the full benefit. Over the weekend we decided we could do more PT on our own while at home and so he discharged. The people were nice, the food consisted mostly of sandwiches and while the rooms are older they were clean. It was better than we thought it would be and while we don't want to return, we would be okay with staying at this facility again. read more

My mother was in there 4 days and the care she received was terrible. I had to discuss an incident with the administrator the 2nd night my mother was in there about what a night nurse did to my mom who made her sleep in her own bed soaked urine ALL night as my mother was in a wheelchair and unable to get out of bed by herself! This is totally disgusting and unacceptable. The administrator said she was having a meeting about Abuse and Neglect with her staff that day same day I reported what happened. I was expecting the administrator to follow up with me on what was going to be done about the incident and she never did contacted me after I reported it or even say she was going to address this with the nurse that was on duty at the time. I feel that facility wasn't monitoring my mother's health condition in which landed her in the ER and ICU for 3 days! Some of the staff were good but most of them acted like they didn't care about the residents or liked even being there. Definitely a LOW skilled nursing facility to say the least! read more

My Best friend was admitted there for rehab after ankle surgery, but had to be readmitted to the hospital for emergency services. When she was returned there, a few months later, she was supposed to be getting rehab and learning how to walk again. The only therapy this place gave her, was to have her sit on the side of the bed and dangle her legs. Her spirit, her ability to walk, her ability to talk, was all but gone in just the short time she was there. She was then transferred to a group home due to insurance issues. After being at the group home for 1 day, she was then readmitted to the hospital once again for emergency services. I do not believe Reno Life Center took care of her since she developed a UTI, there was a hearing aide plug in her right ear, that according to a nurse that spotted it, removed it and could tell it had been stuck there for at least 3 months without being detected by Life Care or the previous facility, Advanced Health Care of Reno. If they would have been keeping up with hair washing or bathing, they would have spotted it. I called to express my concern about her health, they would not talk to me, since I was not her POA. She is 78 years old and Advanced Health Care lost part of her hearing aid and refuses to be held accountable. While the other part that goes into the ear was stuck in her ear. When I saw her at the hospital on 5/9/2024, she could no longer speak, her chest was heavily congested and all she could do was moan. This facility has no business taking in elderly patients who cannot speak for themselves!!!!! read more

The way my grandmother has been treated by many members of the staff is reprehensible. Specifically, her night nurse. Has has refused to see her while she has been in pain, took it upon himself to not give her medications that are prescribed to her and told members of my family off over the phone when asked why he wouldn't give her the care she needs. When we asked if the other nurses on duty could do the job expected of him, they told us couldn't because she was his patient. While many members of the staff have been fantastic, I cannot see a reason why they would let a person like this help patients. read more

Almost every review of this place I've read on Yelp sounds familiar. The Life Care Center is horrendously outdated. The facility appears clean and the smell isn't bad. But when I was there in June I got the impression that some of the staff were trying to "sell" this place to me. (Trying to point out positive aspects, as if apologizing for their employer.). I was chewed out by Dr Julian. He likes to try to intimidate people and then have his staff smooth things over. It's so common that when I started to tell my nurse what happened, she knew before I finished my first sentence. What everyone else says is also true. Lousy food, grouchy nurses, poor communication, begging for medicine. Healthcare in America is a disaster, due in part to subpar facilities and greedy administration. Health insurance companies don't help, as they only pay for places like this hell hole. read more

I have had two family members that have had brief stays here, my grandma and my father in law. These were at separate times. With both of these admissions, they received excellent care from all staff they came in contact with. I would highly recommend Life Care Center of Reno to anyone that asks. read more

My brother was here for about 5 months with terminal cancer. Until the end he was aware and could at times be difficult. The nurses and aids were considerate and caring. They were considerate and helpful to his family and loved ones and are the reason I gave them 4 stars. With the exception of the receptionist the administrative staff was confusing in their policies, often threatening and typically negative. I suppose they are the business face of health care and maybe this can't be avoided. The less you deal with them the better. read more

An elderly member of my family was transferred here from a local hospital to get rehab so they could get stronger and return home. I am thoroughly disgusted and extremely outraged over the deplorable treatment my family member has received. Many reasons and absolutely despicable situations have occurred with from the staff (withholding meds, not following dietary restrictions after been told numerous times to follow guidelines specified in their chart, rudeness and complete lack of competency of staff (nurses and doctors) when communicating with my concerned family members is inexcusable. Plus, a recent covid positivity test with a staff member has now shut down all visitations...we are fearful of what kind of treatment my loved one is receiving.....when we call to check on them, the staff is rude, uncaring, and disrespectful. This abuse, malpractice and inhumane treatment must stop! Time to shed light on this practice of elderly abuse. read more

I said maybe did this reason. I don't know what the nursing staff is like in the back, however, if the front desk is at all representative of what is in the back God help your family members who are in here. My husband went to see his cousin who is in the center because of rehab and was treated with disrespect by the front staff. The one girl was snotty and unfriendly. Mind you, my husband is a retired physician of close to 60 years. Their condescending attitude towards him was unacceptable. Look at other facilities. read more

I have been trying to reach my grandma who is currently rehabbing here... when I call to talk to her, receptionist sends my call away only to ring continuously and then back to her. Never reaching a nurse or my grandma. When I politely asked receptionist when might be a better time to call? Her reply was "there is no good time to call depending on patients needs that day." When I asked what she meant, all she need was repeat her parade two more times. Very disheartening. My grandma (patients) needs are to know she is loved daily! And I can't tell her that. Also on the few occasions I have gotten to speak with her because of a family member being present with her, she has complained of how horrible the food is and also a lack of communication. read more

I'm going to start off on a positive note only three good nurses and two good CNA's my loved one is worse off now after being in this place this place is the reason my loved one is having more problems they did a horrible job and making sure my loved one was safe I am extremely disgustedYou guys should be ashamed of yourselves you'll never go back read more