I never had to wait more than 20 or 30 minutes. I felt like the whole staff did an excellent job…read moreand were very caring and compassionate. I would highly recommend Heart Care for Heart related issues!

I was referred to Heart Care of Waterford by my primary care physician. I should have known it…read morewould be trouble within the first few minutes. Two patients in the waiting room had been there for several hours and had not been called in. It seems somehow, they lost their sign in. There was quite a show for about 10 minutes. Fast forward a bit after my 90 minute wait in the waiting room and there was again a long wait in the examination room. One technician from Canada was the ONLY redeeming point in this office. At the end of my four and a half hour visit, I was asked what pharmacy I used and that they were calling in my prescriptions. I waited a day before I sent someone to pick them up as they should be ready by this time. After a 1.5 hour drive, the person I sent to pick this up was told there were no prescriptions waiting. I called Dr Milford's office and they put me into his assistant's voicemail and she would not be back for 4 hours. I called back & complained about the wait and they again put in automation hell. The attitude of people answering the phones in that office is along the lines of "call someone who cares". By this time I've gone past mildly annoyed to on the verge of irate. I did let them know that I will be filing complaints with every agency I can think of. State Attorney General, BBB, every public rating service I can find, possibly any medical agencies as well. I also instructed them to cancel all appointments & procedures. I have already called my PCP and am getting a new referral at a completely different facility and let my doctor's office know how grossly incompetent Heart Care of Waterford is. While I was on the phone with my PCP's office, the person waiting at the pharmacy texted me to tell me that the pharmacist at the drug store told him that this is a frequent problem with Heart Care of Waterford, and alluding to competency issues with them. This is NOT acceptable to send someone on a 3 hour journey (round trip) only to be told that they can't even call in the prescription then. The physician's assistant would have to and that was just too bad. I ended up just cancelling all appointments because if they are that incompetent with patient scheduling and prescriptions, I would fear for my life having any actual heart procedures done.

Dr Kate is such a Wonderful Dr. She's smart. Kind. Really listens to her patients. I truely trust…read moreher with my health care. Dr Kate is the Best!!

Had my face to face appointment today. Registration was easy, staff very professional. Easy in,…read moreeasy out location. Glad to renew my care with Dr. Kozlowski at his new practice. As always, exceptional care.

Dr. Kozlowski is an excellent cardiologist. He is a great listener, answers all of my questions,…read moreand is very kind and thorough.

I had both of my children at this hospital and both times, my experience was phenomenal. The…read morephysicians truly care for your wants and needs and the nurses provide the comfort that is necessary for childbirth. I wouldnt go anywhere else to have another baby!

I visited this hospital to see my niece and her new baby. It was very clean and orderly. The front…read moredesk staff was helpful and courteous. The signage made it easy to find the elevators I was looking for. The nurses that met me when I got to the area with my niece were more than helpful. The facility is clean and welcoming. My niece was also pleased with the care she was given while there.

NOT happy with this place. Made an appointment to meet with the Dr for March 31. They called on…read moreMarch 20 to reschedule me, but can't fit me in until mid June! How does a reschedule with less than 2 weeks notice turn into a 2 1/2 month delay? This was a follow up from a hospital emergency..... tells me that the patients aren't truly a priority. I'll be going elsewhere.

I have been seeing Dr. Richter for years and don't trust anyone the way I trust him. He is the…read morekindest, most caring Dr. I never leave his office with unanswered questions. There is always a wait to see him but I don't mind, I know he is giving everyone else that is seeing him the same time and care that I value so much.