Over the last two and a half months, I have made approximately nine purchases through the Adidas…read morewebsite using both home delivery and the Click & Collect service. During that time, I successfully picked up orders from the Adidas Los Cerritos store on four separate occasions without any issues. My experience has always been simple: I enter the store, wait in line, provide my order information, and an associate retrieves my purchase from the sales floor or back stock. Unfortunately, my most recent visit was completely different. When I arrived to pick up my prepaid order, I was assisted by an associate named Angel, who has a "Trinidad" tattoo on his neck. From the beginning, his attitude was dismissive and confrontational. After I provided my order number, he told me he could not release my order, even though the exact item was visibly available on both the sales floor and in the back stock. I calmly explained that I had successfully used Click & Collect at this location several times before, but he repeatedly interrupted me and insisted he could not provide the item. My only goal was to pick up merchandise I had already purchased the night before. Angel eventually checked on the order but returned saying it was not ready for pickup. I explained that I had already paid for the item and it made no sense to purchase it again. Another associate, Michelle, then stepped in and handled the situation professionally. She took my name, phone number, and order number and said she would investigate the status of my order. Unfortunately, Angel's behavior escalated. He became verbally aggressive, using profanity and making comments such as "shut the f*** up" and "I swear I'm going to s*ck you." He then called for store security, despite the fact that I had remained calm and respectful throughout the interaction. Several customers waiting in line witnessed the incident, making the experience even more embarrassing. I informed Michelle that I wanted to file a complaint against Angel. She apologized and said she would speak with the store manager, a gentleman with blonde hair who wears glasses. I explained the situation to him, and he stated that the Adidas website was providing incorrect Click & Collect information. However, that explanation contradicted my previous successful pickups at the same location. I questioned the purpose of offering same-day Click & Collect if customers cannot receive items that are physically in stock. I had specifically purchased the merchandise to wear to the Colombia vs. Portugal match on Saturday, but I was told I would have to wait another five or six days to receive it. The manager suggested I buy the item again in-store and cancel my online order, but that was not possible because the cancellation window had already expired. Until this incident, I had always enjoyed shopping at the Adidas Los Cerritos location and had never experienced any problems. While I would consider returning in the future, Angel's behavior was unacceptable and reflected poorly on the store. I hope Adidas reviews this incident and provides additional customer service training so that other customers are treated with the professionalism and respect they deserve.

I came into adidas to look for some Sambas. It was super busy, and I couldn't tell who worked there…read moreor not. They didn't have uniforms, matching lanyards or anything that said Adidas. Some were wearing a walkie and an ear piece. I finally found a guy to get me a shoe size. Waited, waited and waited. Then I see him with his backpack and water as if he was leaving. He saw me and said, my bad what size did you want? I ended up leaving and buying my shoes else where.

They were super helpful with all my shopping. I got six jerseys for my whole family and everybody…read moreloved them. Five stars for sure.

Great customer service, must go to for all fans. Especially dodgers!! Prime location in the heart…read moreof Downey

Walter is the best. Great service. He knows more about what you want, than you do. Always comes…read morethrough in a crunch.

This place is awesome. They provide top notch customer service and products that last. After being…read moreextremely disappointed by the guy who did our league jerseys, I was desperate to find someone to create what we were looking for. From the first phone call to the many follow up emails, the communication was great. They even sent a mock up before production. Uniforms were done before expected, and we are so happy with them. We have been referring everyone in our league and will stick to them from now on for our needs!!

Legends Sportswear is my go to place for my soccer teams! Steve has great pricing and always meets…read morethe deadline. He always goes the extra mile to make it happen even when his manufactures drop the ball. He has my business for many years to come. Great place.

Bad customer service. This is the second order i do with this company and still havent improved. I…read moretold him" he had excuses for everything and came back with " dont come back". How do u keep customers this way. Wait! Customers must not be important to u. Karma bro!

This place is super cool but has little to nothing for women, definitely coming here to shop for my…read moreboyfriend but was super bummed to not find anything for me

Why is this place closed so much? Seriously?!? If your gonna put your hours up and say your open,…read morethen be it. Or leave a note. Instead you waste my time. Won't be back.

If its not here it doesn't exist, everything is authentic and the workers are really nice will come…read moreback !

From the owner: We have the best original sportswear from popular teams like Raiders, Dodgers, Cowboys, 49ers,…read moreLakers and other teams in popular brands such as New Era, Starter, G3, and Mitchell & Ness, and at the best prices!

They don't greet you when you come in. I've come into this place several times... you almost look…read morelike an inconvenience. I'd rather shop online.

This is the closest Fabletics store to me and overall I've had good experiences here…read more Now the way they get you is when you first sign up they offer you really cheap pants or leggings. Then you either need to renew every month and get 1 credit to buy an item or remember to cancel to keep your membership going for free. If you keep it going you can still get all the sales that they have. I would not pay regular price but when they have huge sales it's a good value to me. As far as the store I have been in here to do exchanges, try clothes on to get my size or just to browse. Besides one time where the worker wasn't as helpful, could have been a bad day?, I have had nothing but pleasant experiences in here. It's not a big store but they have most of the latest or most popular items. They have a fitting room and it's a pretty decent sized one in case you want to try the items on to figure out your sizes. Overall this is a nice store and most of the time when I'm in the mall I come to browse around.