My mom is under hospice care and I'm the Power of Attorney for all of her financial and legal business.
I confirmed my mother's home insurance with Liberty Mutual, did a self inspection, that included photos and videos of the property and submitted them for review. In a few weeks she got a letter in the mail that stated her policy was being cancelled! They cited several deficiencies with the property, but gave no date or provisions as to give us time to correct the problems. I called them to confirm the cancellation and promptly started the process of obtaining insurance with another company. This morning, I got an email telling me that on the 26th of January, the scheduled insurance premium would be automatically drafted from her account! I called the customer service to report this incident, and the agent told me I would have to send the proper documents in order to cancel the policy. I told her that Liberty Mutual already cancelled it. She told me she needed the POA, of which I told her they already have it (no insurance company would issue a policy without a POA). I told her that I felt she was treating us unfairly and I was going to report the company, and I would put a block on future drafts at her bank. Since being notified about the deficiencies, I have been working to correct all of them. Her new insurance company told me they would give me all the time I needed, as long as they were corrected in a timely manner, and I would keep them posted. read more