Two thumbs up for Trevor and Liberty Music. Trevor made the online buying experience easy. I purchased a Gibson Les Paul Murphy Lab '57 Reissue goldtop and couldn't be happier. Highly recommended. Greg Faber read more

Liberty Music - Musical Instruments & Teachers Near Me - Jacksonville, Florida

I got an excellent price on a new Custom Shop Martin Guitar. Set it up with the strings I wanted and shipped to me overnight to Wyoming. I have ordered a second guitar. read more

As of April 4th, 2026 Liberty Music has 22 Yelp reviews, of which 18% are 1 star reviews and all others are 5 star reviews of which at least one 5 star review is an employee of Liberty Music (Sales Manager Trevor). This is not slanderous, its fact. All 1 star reviews report similar bad experience which includes mine. My experience involved a Reverb listing of an ultra rare guitar which Liberty Music redirected me for off-site payment vs within Reverb (a reverb violation). They never shipped or delivered the guitar claiming they lost it in inventory and never informed me till I asked for tracking number after several days passed after payment. 18 days after purchase and allowing them to "look for the guitar" I requested a refund which required 11 days and a PayPal ruling in my favor to claw back. Also as of today April 4th, 2026, Liberty Music has 828 Google reviews, mostly 5 stars but an couple 1-2 star reviews which I missed and they proudly pointed out to me . Given my experience, it feels unlikely and suspicious given the commonality of the bad reviews but if truly such a high rated seller congratulations and I look forward to never doing business with your high level of service again. BTW, I edited this review after only several hours of posting this review. The Liberty Music sales person rapid fired me 13 snarky SMS messages followed up by a 'so-called' legal team member voicemail in dislike of my review. All superficial edits and viewed by me as intimidation tactics. Make your own judgement folks. Good luck. Editing this review again. Less than 3 hours after adjusting my review to precisely satisfy their strong arming "so-called legal team", I get this next round of SMS messages from the sales manager shown in the attached photo. Apparently they disgust my disinterest in their $200 store credit to ease my review. How about these messages....professional? customer centric? To me this is becoming harassment. All here for the world to witness. read more

Liberty Music - Musical Instruments & Teachers Near Me - Jacksonville, Florida

Run fast from them. They burned me on a new Gibson that I returned after about 3 hours of play that was returned in perfect condition. They held back $500! Never again! read more

This is a real Music Store Guitar shop !! Bought Guitars had Work Done set ups Perfect !!! Have Guitars for the Beginners to a Seasoned Pro !! Accessories what ever you need they have !!! They look out got my dream Les Paul here !!! Love this place !! Thank You Guys !!! read more

Worst ordering experience I've had in years. No communication. They don't answer their phones. They ask you to text them and then don't answer texts. Waited weeks for my order, which never arrived and was cancelled due to not having the item in stock. I'll never order from them again. read more

This is a great family-owned shop with an incredible inventory of standard to custom and collectible guitars. They are knowledgeable and passionate about the instruments they sell, and will take the time to make sure your experience is exceptional. I recommend checking out Liberty for your next instrument purchase. read more

I took my Fender Acoustasonic to Liberty Music for repair. Unfortunately, Fender had quality issues with their original 2018 versions. The PCBs that control the switching for the electronics were known to go bad. Fender apparently had to source the boards from a new manufacturer and that took a while. No worries. The team at Liberty everything they could to expedite, but it was out of everyone's control except Fender. Once the part came in, Ed had it back together and did a complete setup, polished the frets, adjusted the neck, and installed new strings the next day. The price was right too! Kudos to Ed and thank you! This guitar plays better than it did the day I purchased it. Despite taking longer than expected, I'm still giving Liberty 5 stars because of its customer focus and dedication to excellence. They truly Rock!! read more

Liberty Music - 2018 Fender Telecaster Acoustasonic - Musical Instruments & Teachers Near Me - Jacksonville, Florida

My first experience with liberty music was a great one. Trevor made my purchase of a great Taylor guitar so easy I was amazed. They had exactly what I wanted in stock. He made a great deal over the phone and saved me a lot of money, even got me a great finance deal. Ship me the guitar in two days when I took it out of the case it was set up in tune and ready to go !!! I've been telling all my Music friends about you. Hopefully they'll call you and do some business with you. Thanks a lot. I really appreciate you. read more

I found Liberty Music to practice unscrupulous business practices including non delivery of custom ordered instruments and baiting customers with high pressure sales tactics to purchase instruments well above their intended price points. Not to mention one of their staff members is extremely rude. Do you self a big favor and go to a good reputable music store who won't rudely hang up on you when asked about a store return or an undisclosed arbitrary 20% restocking fee. Caveat Emptor Stay clear read more

Liberty Music is located in an unlikely location. It is located in a complex that is more about housing commercial businesses like construction companies and the such. You would probably never know this place existed unless you are specifically seeking it out or if you stumble across it. In my case, I stumbled across it. Even being in this complex, I probably would not have noticed it unless I was specifically looking for the business a few doors away from it. Anyway, walking inside, the place is a lot bigger than it looks from the outside. It is predominantly guitars and they have a great selection. The staff is friendly and professional and they're obviously passionate about what they do. This is a new business and if you are a fan of musical instruments, you should definitely check them out. I am giving them five stars and I definitely recommend here. read more

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We had some issues with our order, but Mason was able to resolve the issue for us and honor the deal that we made. It's hard to find a business/ businessman with integrity and commitment to their word. Would highly recommend Liberty music! read more

Got an amazing deal here on a new Gibson acoustic without any haggling. Great staff who really took care of me. The whole transaction was easy and straight to the point. I'll definitely be coming back. read more

Great staff and inventory. Lucky to have this store in Jax! I am always a happy customer.

Outstanding, professional service from start to finish. I brought my Martin acoustic in for some warranty repairs and they've kept me updated every step of the way with calls, emails, and advice. Thanks! read more

This place is a hidden gem of a guitar store. Emphasis on hidden, mind you. If you are able to find it, you will be rewarded with a friendly staff who knows their stuff. Their selection is fantastic and their prices are great as well! If you're a bass player, like myself, they've got one of the best and varied selections of basses in town. read more

OUTSTANDING in every way!! First time experience buying a Guitar on-line; never thought I would. It's actually one of the best buying experiences I've had, for ANY purchase. The Staff at Liberty was "straightforward" in every way. They did exactly what they said; when they said. What more can you ask for. I highly recommend this company and will look to them first for any future purchase. read more

Just bought an Ibanez iron label from them. Pricing was fair and service was excellent. Trevor especially took the time to hook me up and make sure I was 100%... including a setup and gig bag on the house. I'll definitely bring my future setups here and look forward to buying again from Liberty Music read more

Purchased an Eastman AR508CE hollow body guitar from Liberty. They were super easy to do business with, up-front about every detail, friendly and honest. The guitar is in immaculate condition, I got a great deal and I'd buy from them again in a heartbeat. Great folks!! read more

I do not know where to write a review, so I figured Yelp would be best. I purchased a guitar from this shop last week and could not be happier. The guitar arrived quickly and in perfect condition. Most importantly, the folks I spoke to over the phone at the shop were very kind and knowledgeable. The guitar was ordered with no problems and was purchased brand new at a great price. The guitar was setup flawlessly, it plays like butter. I really appreciate the service and professionalism, it feels good to know the hard earned cash is going towards folks who actually care. I will absolutely be checking out this shop in the future, cheers for now! PS, Love the hat! Yall absolutely rock, thank you! read more

I stopped in Liberty Music not looking for anything in particular, had been several weeks since I had been in there. They had a good selection of accessories before, but today I found a greater selection than ever, and it was the first thing I stopped and looked at. I found a maintenance item that I usually buy online and now I don t have to order it! Saves me time and money. Overall it is good to have a local store with a very knowledgeable staff, and I like attention paid to their vast inventory of Taylor guitars. My wife is going to be taking guitar lessons from Liberty and she is so excited. Overall a great shopping experience every time I visit. read more

I was in Jacksonville for work. I live in small town with a relatively small local guitar selection. While I was in Jacksonville I figured I would test out some of the models I was interested in. After going to 2 Guitar Centers and a Sam Ash and finding nothing, I found Liberty music. This store carries a large array of guitars. the staff is very knowledgeable. They have individual practice rooms where you can sit down in a sound proof room and actually hear the guitar you are testing out. The ended up having the exact guitar I had been wanting and were able to ship it me for free so I didn't have carry it on the plane. Would recommend to anyone looking for a guitar in the Jacksonville Fl area. read more

Staff is exceptionally friendly & well informed. As another reviewer stated, it is located in an unlikely spot but it is definitely worth the effort. You don't wait around for someone to take care of you. I'd definitely go back. read more