Today I bought a used Ram 1500 from Ganley Chrysler Dodge Jeep Ram of Aurora . I am very happy with…read morethe truck, the salesman and Sales Manager did a great job. After I left and was heading to work I noticed the gas gauge was at a quarter tank. I was in a hurry and thought Id just call them when I got to work and ask about it. After speaking to the salesman he told me that Ganley had a policy of putting only a quarter tank in used vehicles. ???WTF??? So I spend over $23K on a truck and you're only going to give me a quarter tank of gas! You cheep asses. I'm not upset with the sales staff...my beef is with Ganley and by God I'm going to post about this everywhere.

I recently purchased my second Pacifica from Ganley Aurora. Eric was my salesman both times and he…read moreis great. Easy to work with and accommodating.

Customer service. They want absolutely nothing to do with you once you sign the papers. I would…read moreNEVER go back here or recommend this place.

Drove to buy a used van and was told it had "minor" surface rust. I drive 2 hours to find that the…read moreentire bottom edges of the side doors were bent and rotted. The rear cargo doors were also rotted on the bottom and all of the rocker panels were rotted and painted over. I literally felt under the rocker panel and rotted metal was in my hand. On the other side I touched a section of bubbled paint and my finger went through it. It was literally rotted metal that was painted over. Total WASTE of my time! Be honest about what you have and don't waste peoples time! Will never look at another vehicle in the state of ohio since they don't require vehicle inspections.

Saw used truck on Facebook. Reached out to Tod Sherrill and he made it super simple. We put a…read moredeal together with no stress and quickly. Dave Novotny, my sales consultant, made the process even easier. Friendly and attentive to my car buying needs.( truck buying needs.). Steve Bourbonnais on the finance department explained everything and applied no pressure. Thanks guys.

It's hard to find a Chevy dealer that wants to take care of their customers. Drop my truck off and…read morewas completely ignored by the service department to start with, go back in and mention them not to fold my mirrors in due to a broken mirror motor, Ask the person that took it and never passed it along or made it clear enough to everyone. So I got my truck back and the mirror was clearly been adjusted with the button and I have a mirror that I can't get back into place because they didn't listen. I called them up and talked to Darby and was told the general manager will call me the next morning and now has come and gone, and I had to call in and could you imagine nobody was there to take my call. I'm the one getting screwed in this situation Because I can't follow simple request. I will be contacting GM corporate. Ken Ganley Chevy Of Aurora

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

I am a 18 year old woman (key to story) I bought a car here back around april I believe. AWD Mazda…read more80,000 miles. I should have known better. Before buying I asked the tires to be replaced, two tires were replaced 2 were not, this is a AWD vehicle you cannot do that. Noticed a shaking and let them know the mechanic said he didn't notice anything and it was just from sitting for so long, had it written into the loan because I knew it was shaking and wasn't backing down. Noticed the rotors and breaks were completely rusted and asked if they could fix them (i offered to pay to try and be nice even though this should have been done). They proceeded to "change the breaks and rotors", when I checked the outsides of the rotors were still rusted warranting that the rotors were simply cleaned up and put back on but they insisted they would never do that... Couple weeks go by and a squeaking on the driver side rotor starts driving me nuts. I go to check and there's a groove in my rotor, deep from the scratching noise (something stuck in between brake pad and rotor). I also noticed moisture in the headlight which I didn't think much of. Now my brights won't work and I have to fully replace both headlights, 4 new tires and breaks n rotors as a now 19 year old girl. Not to mention they tried to be nice and buy me a middle counsel because I was stuck deciding between two dealerships (the mazda doesn't have a middle counsel) so they said they'd order it. I picked a cheap one out they didn't order that and instead ordered whatever they wanted and I ended up waiting a month after getting the vehicle to get my "free" middle counsel. Yay a middle counsel and about $1000 later and i'll keep paying my loan but i'll never go back for anything else. My break dust shield also randomly rusted completed off the other day . I may just have bad luck with cars. But I also just don't want confrontation, from reading the reviews, there's no reason to have been treated this way other than I simply didn't bring a man with me and didn't scream at anyone.

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.

Never again will we go to classic Honda. Sold us a used car…read morethat they certified in excellent condition and now less than a year the whole engine needs to be replaced. We have kept up with all maintenance. It was implied during my conversation with them that this was not the case. Stay away from classic Honda of Streetsboro!

Matt is great he is very thoughtful and works very hard Top…read moreshelf Delivered on his promise and am very pleased

I had my Mustang get a complete detailing inside and out. My car is 8 years old. Matt and Andrew…read moredid such a great job with the car - it looks as good as it did when I first bought it. It's like I'm starting a new relationship with the car all over again. Thanks guys - you do such great work!