This was the start of what we have experienced since having this company roof our house. Ed, We have been extremely patient with you and your lack of customer service.
We have had to pay over $2,000 for a wildlife exterminator to come out to
remove the bat infestation that was due to the horrible roofing job done by your
company. We have ceiling damage due to the roof leaking. We also were under
the impression since you said that the gutters we would be getting we would not
need to clean the gutters. That was a false statement we got the same screens
that we had before you installed the gutters. For all I know you used the same
screens and charged us for them. When you told Kevin that you would be here
week after week that was just like giving him the finger. And now you said that
you would be here before the snow flies. Thats a crock. If you are not here by
Wednesday October 20, 2021 I will be contacting the BBB and small claims
court. We have had enough of your lies and horrible customer service and lack
of quality. We just want to be done with you. Please respond to this message by
tomorrow 10:00 am 10/19/2021 so I dont need to send this in a facebook
message that others can view. Well these problems were finally fixed and now we have water damage in our downstairs bathroom. From what we understand it is due to the placement of the gutters on that side of the house. We have a custom vanity, linen closet and just had new flooring in this bathroom. The sheetrock and insulation are damp and we can see mold. Again, I have contacted you and someone came out and took photos and we havent heard from you since. This problem like the other problems wont go away it will continue to get worse.
Adding to the Liberty roofing experience. We have had a few companies give us quotes on new gutters because the grates on top of the gutters that Liberty installed just collect water on top of the grates and then cause more ice to collect because they don't allow water to flow. We also will need to have the edges of our roof (where the gutters are attached) fixed or replaced because the shingles are curling up and allowing water to get under the shingles. We have been told that the gutters were installed wrong (which is what we tried to explain to Ed) which is causing our problems. This is costing us an additional $10,000 to correct what Liberty Roofing installed. Ed Wilkinson told us that he has been in business since 1985. It's hard for me to believe him when there have been so many issues with the roofing he has done to our house. This is not the work of someone that cares about their work or that has the experience to state that they are an expert. So, I hope that others will read our story before hiring this company unless you want to have issues for years. The next issue we will need to address is a new roof. We are seniors and we feel that we were scammed by Liberty (Ed Wilkinson) I cant even explain how upset we are. read more