I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Spare yourself the pain and frustration of doing business with this practice. The office staff is…read morehighly incompetent. They were given insurance cards at check in and lost them. I called several times after seeing the doctor for my 91 year old mother to get the next steps done for her epidural and they never call back or respond to the cardiologist office who also contacted them. But they called, texted and left a voice mail when they needed the insurance information yet could not call me back about the patients needs of getting the epidural moved forward. Terrible office staff and unfortunately I will take my mother somewhere else because I will not deal with the terrible, disorganized and lack of help in the office.

Dr. Hotchkiss is hands down the best there is. I was referred to him after having injections that…read morereally didn't accomplish much pain relief. Dr. Hotchkiss made a few recommendations and eventually recommended a lumbar fusion. I had a lot of questions. Where many doctors don't spend the time to answer every single question...he did. I even brought my family with so they could understand what I was going to go through and my recovery. He answered questions from my 8 year old son. I am now pain free and able to do so much more. I would recommend him and the entire team there to anyone with orthopedic issues. They are fantastic! Special mention also goes to Kathy in scheduling for always being upbeat and very helpful with working around calendars. This place is the best!

The best ortho Drs around. Have been to 2 others and this is my go to place. Had months of shoulder…read morepain and 1 visit and I haven't had anymore knock on wood.

If you want doctors that blend expertise, advanced technology, and actual human compassion -- this…read moreis the place to start. I was armed with not one, but two MRIs from other doctors, ready to hear the dreaded "Let's schedule surgery" speech. Instead, I met with a genuine, down to earth, personable doctor that actually listened to all my complaints and I mean all of them lol. Not just "my back hurts," but also my entire medical history. Dr. Desaloms already has my MRIs up on a giant screen ready to review my issues. This office clearly invests in top-notch technology, and it shows. Love his PA Stephanie (extra bonus points for having her in his back pocket!). He's not the kind of neurosurgeon who pushes surgery just because he can. I may need it someday, but right now he's focused on what's best for me. That kind of organic, patient-first approach is rare. The entire staff at Dallas Neurosurgical and Spine, from the front desk, tech, PA to billing -- were exceptional people who obviously enjoy (and love) their jobs!

I flew to Dallas from Saint Louis to have my 3rd spine surgery with him a c5c6 fusion. He PROMISED…read moremy radicular pain would go away, I'm an RN, u never promise patients anything, u can't know for sure, and what do u know, 15 months post op and my nerve pain is just as excruciating. He called me a anomaly during our telehealth appt, made me feel hopeless, almost 3 yrs now in 24/7 moderate to severe pain and have not been able to work as an RN and i'm actually signing up for VAD in Switzerland, that's how bad this has ruined my life, so be careful... i got a standing mri out of desperation. He didn't care to read it, a secretary said he wasn't obligated to read the mri since he didn't order it and dropped me as a patient after expressing how awful everything was going for me in my life due to this. 15 mo post op c5c6 fusion.... one simple layer... i'll never understand, but i am willing to pay 10k to d13 w VAD because of the debilitating pain i have been suffering in since 35 yo til now 38 yo.... almost graduated NP school, and couldn't, just 3 semesters away.... life i worked so hard for, completely ruined. BSN Oncology RN 10 yrs, can't work and just rot in one chair at my parents' house. i'm 90% chair ridden now and housebound, i dont even shower but every 2wks, dont put makeup on anymore... nowhere to go... i rot here crying all the time in extreme pain that nobody wants to treat.

They only do surgery as last resort. I'm very impressed with the care they give. Very kind and…read morecompassionate.

Dr Hines is amazing and cares deeply about his patients. He performed the repair on my torn rotator…read morecuff and bicep. He did an excellent job preparing me for the lengthy recovery. Now that I am on the other side of that I am almost 100% back to pre injury. The staff at the office was amazing through all my visits.

Friendly staff and Dr Koning is the best! I have been seeing here for many and will be seeing him…read moreagain next week for a nerve block.

ReGen Pain Clinic has been a great experience from start to finish. The staff is welcoming,…read moreprofessional, and truly takes the time to listen. I never felt rushed, and everything was explained clearly, which made me feel comfortable and confident in my care. The clinic is clean, well-run, and focused on helping patients feel their best. If you're looking for a pain clinic that genuinely cares and provides attentive, personalized service, I highly recommend ReGen Pain Clinic.

Dr Ricky Kalra is the best! 8 years ago 5 other spine specialists gave conflicting diagnosis, which…read morereally didn't make sense to us. A friend recommended Dr Kalra. Not only did Dr Kalra immediately tell us what he "guessed" we'd heard from the other Doctors, he proceeded to give his opinion, which actually made sense to us! Then, as he was not included in our insurance plan, not only did he join that plan (which took several weeks to get accepted), he fought for the procedure they didn't want to cover, and he won! He worked weeks on finding studies supporting he recommended. He is very dedicated to his patients care!! That was neck, we are back for lower back issues. The neck was one time and done! We feel if you truly want the best spine Doctor, with a wonderful bed side manner, who will fight for you, you must come to Dr Ricky Kalra's practice!

After everything I experienced, I feel obligated to share my story. I had a spinal fusion in…read moreDecember 2024 with Dr. Ricky Kalra, and almost immediately during recovery I began experiencing severe nerve pain down my left leg. At my 2-week post-op appointment and every appointment afterward, I repeatedly tried to explain how intense and persistent the pain was and how concerned I felt about it. Unfortunately, I left those visits feeling unheard and dismissed. I understand recovery from spinal surgery can be difficult and unpredictable, but as a patient, I desperately needed reassurance, guidance, and to feel like my concerns truly mattered. Instead, I personally felt like I was repeatedly told to "wait it out," even as the pain continued month after month. During this process, I was referred by Dr. Kalra to multiple different specialists in an attempt to address the ongoing nerve pain. However, after being evaluated, those doctors ultimately referred me back to Dr. Kalra regarding the issues related to my fusion and recovery. This left me feeling frustrated, overwhelmed, and unsure where to turn for answers or support. More than a year later, I am still dealing with the same nerve pain that began after surgery. This has significantly affected my quality of life. When I contacted the office again hoping to discuss the ongoing issues I've been experiencing since the fusion, I was informed that I was being dismissed as a patient and later received a certified dismissal letter from the practice. That was incredibly upsetting after trusting this practice with my care and trying for so long to advocate for myself. I'm sharing this only as my personal experience. Every patient's situation is different, but for me, the lack of support and communication during such a painful and vulnerable time was deeply disappointing. I hope future patients feel heard, respected, and taken seriously when expressing concerns about their recovery.

I would almost break my other leg to work with Dr. Thompson again :) But seriously, he has been…read moreknowledgable and caring. I was recently going on vacation out of the country, a lot of walking on a still healing leg. I realized I was short on some medication that would really help with the pain.I called the staff of AO 5 hours before my flight and they had a new scrip to me within 30 min. Awesome service. I hope you don't need these guys but if you do you are in good hands!

So appointment was at 1pm 9/14/26 and i got there at 12:55pm the chick at the front desk says I…read morechecked you in, have a seat and fill out these papers. Ok cool I did but noticed that all the lighter skinned folks were going back but not me. So at 134pm I went to the desk to ask what time was my appointment she says 1pm but I was waiting for your paperwork to check you in. Lady what?? Most professional establishments have to stay on schedule so when you are checked in, thats that! If they call your name you can finish the paperwork in the room. Not this place. So I finally go to the back and if the paperwork is what you were waiting on to see me why did the nurse ask the same questions?? I get X-Rays still nobody comes to say hey we waiting or the dr is coming, so I waited another 29 minutes and walked out. All the nurses and doctors were laughing and talking in the hallway as I walked out. Then 10 minutes later I get a phone call to ask is everything ok, absolutely not i have waisted over an hour of time and hours from work to come to this dump. She says the dr was coming in, no ma'am he/she was not they were standing in the hallway at the desk laughing and talking. He could've called my name and said something but they didn't. The chick that called me ask do I want to reschedule absolutely the F not!! Why would I waste my precious time to sit in your office to figure out which time am i checked in if she supposedly done it the first!! GO TO THIS PLACE AT YOUR OWN RISK!! NEVER AGAIN - NEVER AGAIN - NEVER AGAIN I would advise anyone thats dissatisfied please go up the road to Restore Foot & Ankle Specialists! Checked in means checked in

Dr. Astrid Gutsmann is an exceptional physician.  (With a smile) She listens carefully to my…read moreconcerns, explained my condition/treatment in layman's terms, and never rushes through my appointments.  The staff (Jazz and Phillip) is friendly, very helpful, and personable.  The wait time is always short.  Highly recommended. - Ed R.

Dr. Gutsmann is a really great Doctor. She really listens and cares for her patients. She is truly…read moregifted in multiple areas. I go for hormones, migraines and regular physicals, she can do it all!! I cannot recommend her enough.