Personal Touch came and turned a bad situation into carpeting that looked brand new. The house…read moreimmediately lost its bad odor also. Even the dog was happy with the cleaning. I highly recommend the quality of work and the affordable price! Rick S. Springfield Mo

I cannot say enough what a great job they did today on my carpets. I researched for quite a bit to…read moresee where I could get the most reasonably priced carpet cleaning but also ensuring that it is done well. They asked if I had pets and did a special service for my puppy and the effects he has had on our carpets. They were quick, polite, informative, and overall a great company! I cannot recommend them enough!

Just had carpets cleaned by this company yesterday and am very pleased with the results. First, I…read morewas thrilled that when I called to schedule, the telephone was answered by a person - Dana, the owner. (I had called three others that went straight to voicemail.) Second, Dana was very professional, accommodating, and didn't rush through things. She answered all my questions. The team of two arrived on time and were thorough with their pre-inspection and pre-treated certain areas. They use the agitation method which I personally feel is superior than just running over your carpet with a steam hose. My carpets weren't oversaturated. They even brought us new client gifts. I hope to have them back in my home for the next semi-annual cleaning. If you're looking for gimmick promo specials or a rush through job, this isn't the company for you. But if you want quality work by professionals who actually spend time to do the job right, then I highly recommend them.

We had mold remediation done as our bathroom had leaked into the basement. The crew was very…read moreprofessional and swift with the demo and remedying. I appreciated how clean and prompt the crews were. This went way smoother than I ever dreamed.

One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants…read morecaused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

Update 7-5-24, still no refund and no communication given. But I have been blocked on Facebook…read more We wanted our blinds cleaned after our house was renovated. We had some dog smudges in the bottom corners of our cellular shades from them peeking their heads out the window. We were so excited for our house to look and feel refreshed. Cody brought our shades back after construction finished. They were black. (See picture.) Our top rail has a giant scrape across the top. (See picture.) one blind came back with a broken spring. Cody stood by his work, said he would clean them again, and he would contact Bali about the broken spring. And although it was not an ideal solution, he offered to find a paint to match our rail and touch it up. We agreed. Cody was anything but careful with our blinds when he was removing them from our windows. His hands were dirty. He threw them into his van without using blankets. Again, I was nervous but trusted the professional. We got our blinds back May 28, he installed them, again with dirty hands. It didn't take long before we realized our blinds were damaged. Every single blind is scraped and dented. (See pictures.) There are black finger prints on the shades. Cody offered to paint our blind rails but because every blind would be painted, we told him that we didn't feel good about that. He said he would check with Bali about replacing the bottom rails. We have called, we have texted, we have sent his business messages on Facebook. Cody has not called back, he has not texted back, but he responded on messenger saying we would get a refund. $309. He didn't tell us how or when we would get the refund. He also has not followed up on solutions for our damaged blinds. We are still waiting... We are completely disappointed in the service he provided, lack of communication, and are now stuck with damaged and dirty blinds. If we could turn back time, I would have never worried about the minimal dog smudges... I do not recommend 417 Cleaning Connection.l

Cody is the best at cleaning anything, we have him come to are store and clean the furniture and…read morecarpets and he does the best job ever, he is very personable and kind and he treats you with the uttmost respect, would recommend him to anybody

Horribly rude and disrespectful. I called to inquire about an inspection. Within a few words of me…read moreexplaining what I'm looking for he talked over the top of me and starts explaining to me a completely irrelevant situation. He goes on for awhile before I interject and tell him he's misunderstood. I get about 4 words in again and he does the same thing. Completely refuses to listen to a full sentence but is happy to rant manically about what he thinks the topic of discussion is. I respectfully tell him again that he's misunderstood me and I'm happy to explain briefly if he's willing to listen without interrupting. He said he's not interested. I find it hard to understand how he thinks he knows what I'm about to say when I got a total of less than 2 sentences in while he spoke for about 5 minutes of completely irrelevant info. If he was too busy or not interested he should've sent me to voicemail or politely explained without hatefully wasting my time.

We were in a tight spot with repairs being needed in a very quick timeframe. J.R. and his team…read moreworked over the Fourth of July weekend to get the job done. They completely remediated our crawl space of extensive mold and fungal growth. They removed debris and trash in the crawl space that was left over from previous contractors. They installed a vapor barrier throughout entire crawl space. They repaired/replaced several floors joists and portions of the rim & sill plate. J.R. provided all his paperwork (certification, etc.) when he came to do the initial estimate. His honesty and professionalism were a welcome breath of fresh air. I will (and already have) recommended them to several people.

Steven of Ultra carpet in Stafford just finished cleaning our carpets. He spent 4 hours cleaning…read morestairs, 3 bedrooms, family room and walkin closets. The results far exceeded our expectations!

I live in Kansas City and hired Steampro to clean my parents' carpets, in Springfield. I was VERY…read moresatisfied! The technician was fast, efficient, and respectful and I was pleased with the value for my money. I would definitely hire them to clean their carpeting again. Highly recommended!! 5+ stars!!!!!

Came out to my house with a very bad attitude. Asked me to move my furniture when requested that…read morethey be moved before he came. He never cleaned and charged me with a service call???? WTF SKETCHHHHH.... I would never call him if I were you... I mean i have never not got along with someone like that, and I never post reviews. So, you probably can assume that what he did forced me to waste my time and post this, but its so someone doesn't end up getting billed for no service. ** JUST PROVIDING A WARNING TO MY FELLOW SPRINGFIELDERS" I would suggest http://www.417cleaningconnection.com/ , they ended up doing a fantastic job! Gave me a discount after the story I told him about KELLY the owner at STEAMPRO CARPET CLEANER

Great cleaning service. Amazing company! Great customer service and the service provided was top…read morenotch!!!

Anyone needing a family locally owned carpet cleaning service in the 417 area needs to give Steam…read moreMaster a call. Showed up on time and provided a detailed carpet cleaning which made all of our rooms smell super awesome and so clean we almost don't want to ever walk on the floors again...but we will...because having your carpets professionally cleaned doesn't have to cost a fortune. We will be repeat customers for life!