I was passing through Edmonton and stopped briefly to buy some clothes from the Levi's store. I was told I could exchange my purchase at any Levi store, so, being in a rush I didn't try on the two pairs of jeans I bought.
Now I'm home in Regina where I have discovered there is no Levi store. In fact the closest is in Calgary which is an almost 8 hour drive Each way. To make things worse, I phoned the store and was told that I could not mail them back at my expense for a refund.
So now I'm stuck paying for 2 pairs of Levi's that will never fit. It should be noted that this store is located on the airport grounds so I suspect they get lots of customers who are tight for time. Explaining properly about the potential impossibility of returning or exchanging items should be a must.
I'll never go back and I'm done with Levi's after 50 plus years. read more