As a contractor myself, I understand how jobs can go, but this job couldn't have gone much worse. I was left with not furnace or hot water all weekend, and it dipped into the 30s! I might've better been able to make arrangements if I had been notified beforehand of the conditions of the job, maybe I could have helped them plan it better? Since they didn't call me, I had to call them on Friday afternoon to find out they weren't returning until Monday, unless I was willing to make an additional payment for a Saturday service call. Having already been scammed for a grand, I crawled under some blankets and set up some space heaters to tough out a few chilly October evenings. The actual service technician was a decent, professional fellow, bit their management team leaves room for much improvement. Oh, and when you tell me you'll have a guy out at 8 Monday morning, don't have me calling at 830 to find out you sent him to the warehouse for parts for another job first, not cool. read more