We did not have a good or even satisfactory experience with this company. If you want the short version then they were about average in performance, didn't live up to their claims, and in the end charged us 37% ($3,400) more than the top end of their quote. We were moving everything we owned from an 1844 sqft 2 bedroom, 2.5 bath house to a 2053 sqft 3 bedroom, 2 bath house less than a mile away during the last week of April 2023. Let's Get Moving (LGM) had been to both properties more than once, and thus was very familiar with the layout of both spaces. We chose LGM largely based on the amount of their estimate and the special services they claimed to provide for their quote. We should have been suspicious when they offered to do more for less money than their competitors, and their contract emphasized that it wasn't a binding contract on the final price. We went with them anyway and greatly regret it. They promote themselves as a white glove, concierge mover that handles every little detail. Not surprisingly, they are really about the same as any other mover we've used or had exposure to in the past. They fell short of handling any special projects in the move. They are average movers in our experience, but their cost and billing turned out to be the real problem. They executed the move and did about as well as any typical, maybe lower end mover, nothing special. They only broke a few things like my back door, and didn't offer to fix it. Most of our belongings made it to the new address safely, although not all of them. That is still a mystery. In general, their employees were cordial, respectful and easy to deal with. Several walls were damaged in the move, but, to their credit, they did arrange to have them repaired. However, that's all the praise I have for them, and it's really not praise. It's the minimum expectation you would have for any moving management company. They let us down on services and took advantage of us by bidding low and, in the end, sending us a significantly larger bill. Our final bill was over $3,400 higher than the upper limit of their quote. In fact, they ended up charging us 37% more than the upper amount of their quote range. The conclusion I have is one of only two explanations. They are either unable to accurately provide an estimate, or they purposely provided a low quote to get the business, and then they charged a lot more without good justification. I strongly believe it's the latter of those two because this company has a lot of experience doing moves, although not under the seemingly less effective, current, newer and younger leadership. Several members of their staff, including their sales person and operations manager spent plenty of time touring every inch of our home to see what possessions we had, and the fact that all of it was being moved. As I mentioned they were also very familiar with the space we were moving into because they had moved the prior occupants from that home. So, they knew the scope of the project in advance. There were no surprises in the job we were hiring them for. When we challenged the bill which had padded hours for their employees plus they always had many more employees on site at one time who were not really working, they actually blamed us, not their employees, in any way, for the project going way out of bounds. The owner said the hours "were all real." He was also a little unreasonable and condescending during our discussions. He never gave any consideration to our legitimate concerns. He offered no compromise or even $1 in price adjustment. I think that is an absurd claim to make that we, as decision makers, threw their project that far off the rails. He claimed I brought in rugs after the furniture was in. The reality is that the rugs had been there in the empty house for more than a week before the move. The owner had never been on site at either home, and quite frankly, if his employees told him this, then they lied to him. Other than hiring a professional organizer to help answer all the questions from the team of movers, we stayed out of their way and let them work the way they wanted. The professional organizer did a lot of the work that they apparently could not do well. If she hadn't been involved and done a lot of the work, the bill most likely would have been even higher. Ironically their claim was that all her work actually made them have to put in more hours which is nonsensical. They rarely asked for my input during the move in because I had signed off on their furniture placement diagram, which by the way cost me 15 hours at $65/hr and often didn't work because it wasn't done to scale with the measurements that they had made of virtually everything I was moving. This cost time because the furniture had to be relocated. So this was their fault, but they accepted no responsibility for these errors. read more

Cindy J. Natsch with Let's Get Moving took care of my in laws packing and unpacking along with Move On Movers. The two work really well together. But, Let's get Moving, is a unique organization that works with senior citizens. They take pictures of how the kitchens arranged, how the bathrooms arranged, how the pictures go on the wall, etc and pack up and move your parents and your in-laws or yourself, and put things back exactly like they found them. I was so impressed with their organization. They brought all the supplies and at the end they took all boxes and trash away. My in laws came back that afternoon to a totally no stress move. read more

Cindy and her team are amazing! My mother recently needed to downsize and it was an overwhelming task for me and my family to contemplate. The kind, professional, and thoughtful team from Let's Get Moving met with us, helped to figure out a plan that would work for us.... and then did it all. They took great care with my mother's possessions. They packed, sorted, unpacked, cleaned, moved, shipped, worked with auction houses, followed up regularly, and did everything they said they would do. I'm so grateful and feel confident in recommending them very highly. They are not cheap, but, well, I think it was worth every penny! read more