I inherited Let It Gro in late summer as my guy retired and sold his client list to this company.
Service was spotty from the start. I didn't know what day of the week he was going to show. But I was patient and gave him time to incorporate his new accounts into his existing client base.
In addition to the weekly lawn cut, I had an immediate need to replace two broken sprinkler heads. I showed Karl ( Let It Gro owner) on the day I met him. He stated he would get to it right away.
Fast forward to late September. Weekly service turned into who knows when service. At one point, he showed up when I wasn't home. He dug a hole around one of the broken sprinkler heads, didn't fix anything, and left my property leaving the hole exposed without flagging it. It was the perfect size for an ankle turner.
Communication with this company is the worst I've ever experienced. Emails inquiring about the lack of service, incomplete repairs, and allowing dangerous conditions to exist went unanswered.
On November 10, I texted him and reminded him he hadn't been here since OCTOBER 15. The grass was long, leaves were piling up, I still had a hole in the ground, and the shrubs needed the fall trimming. He did respond. He addressed nothing except to say he was cutting lawns that week and double cutting for leaves. He did not show up.
If I could give a zero star rating, I would. I fired Let It Gro today. read more