5:00pm on Thursday, I hit a pothole on 77 which took out two tires. I knew it was getting dark,…read moresuper cold and still had 2 hours to drive home. Called Roadside and was lucky enough to have been assigned Pioneer. Tyler pulled up, he was patient as I had no idea where to take my car. The situation was stressful but having Tyler assist definitely was helpful and appreciated.

On our way to North Carolina from Pittsburgh and our car battery completely died on us. Nothing…read moreopen and in a panic we found pioneer towing. Friendly knowledgable and fast service. Couldn't be more grateful. This is the company you want in your time of need. 10/10

Called from AL for a friend stranded on I-77 with a pop-up camper. Staff was extremely helpful…read more Pointed me in a direction to take care of my friends and did so by recommending a path that made them no money.

From the owner: Smiths Auto and Truck Service is a professional car and semi-truck garage. Located right off exit 8…read moreon interstate 77, we provide fast, friendly, and excellent service to our customers. Available 24/7 for emergency towing service and roadside assistance, we're also ready to offer a wide range of complete auto repair services for cars and trucks in our shop. Contact us today to learn how we can be your one-stop-shop for all your auto needs.

30' RV on !77.. Came out, towed back to fancy gap shop…read more Later replaced transmission. First class operation..Very Very fair pricing when they could have been a lot different. Great communication during time they waited for parts. Cannot say enough about great experience in a tough situation.

On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery…read more We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

We had a breakdown in Virginia, went out to do a road service and quoted us a price, Ended up…read morepaying way more. Parts pricing was outraugeous. |Called to confirm on estimate. Dispatcher very rude no customer service. Its their way only. Never again. Next time we will call Loves for a 500 job charged 2700.

NEVER USE THIS COMPANY ,they are thieves. They tell you one price and later on they want to charge…read moredouble the amount they first said. They threaten by saying that your truck is in their shop which is a private property and they will impound the truck if you don't pay the bill , they wanted me to pay 6,500 and in cash , absolutely crazy.

They pick us up fast (within15 mins of calling) and promptly took our car to the mechanic's shop…read more The tow truck driver was kind and I was able to pay via credit card over the phone. Super easy and great customer service!

Blair towed my car from an accident site to their lot. It was safe overnight until I could come get…read moremy stuff out of it the next day. Blair was kind, courteous, and helpful. Highly recommend!