No response and any lack of action by staff on voice messages when owner is only person who can…read moretake action. We paid $10,000 down payment they came to do concrete estimates and never replied with info nor returned calls. Had to claim fraud in credit card to get my money back after months of trying to work with them. Beware!

We purchased our pool in 2021. Our pool is 35' with the deep end at just over 6'…read more The week after install, our pump stopped working. We called Aqua Haven to be told we would need to contact a repair person. When we attempted to set up regular service, we were told they didn't have availability. When it was time to close the pool, we were told they didn't availability. When we reopened the pool this spring, it had "floated," due to a leak. When we contacted the service department at Aqua Haven, Cody took the case and told us within days that our warranty was void because we used someone else to close the pool. We contacted multiple other repair companies and were quoted absurd amounts to fix our four year old pool. We are having it removed instead. 50+K for a few summers of swimming. Aqua Haven has great service until the day after install. Then you are on your own. Know what you are getting into.

I had a really positive experience with the sales staff when I was looking for an outdoor rocker…read more They showed me multiple options and I was even able to order it in the color I wanted. The price was right too! I will be back for more patio furniture.

Take a look at our brand new pool from family leisire pools purchased in March, despite being…read morescheduled atleast a half dozen times over the last 3 months, there always seems to be an excuse to avoid the 1 hour drive to our farm we paid extra to accommodate. The whole reason we purchased this pool was to have a convenient oasis to cool down in after a hot day working our farm, instead we have had to suffer another blazing Oklahoma summer with no relief but have been incurring a $300 monthly charge in the interim while we stare at a fly, frog and weed infested mud pit in our back yard that has been pumped dry a dozen times over the last few months in hopes of installation. We should have had a pool before swimming season started, instead it seems we will make payments for a full year because at this point in the year is it even worth paying for the winterization and a year worth of elemental wear for a month of good swimming weather? Having a bill but Not having a pool for the Fourth of July was the final straw, I had to say something. I'd be curious to know if all the time this giant pool kit sits scattered across multiple pallets in my barn blocking access to my pivotal farm equipment takes away from the 10 year warranty on our liner? Will it only be a 9 year warranty when finally installed? We have been kind, we have been understanding, we get the concept that they want to build 2 or 3 pools while out here a hour from town, they want to make as much out of their trip and make as much money as they can. But at what cost? If they want to schedule to their financial benefit, the least they could do is provide a discount to offset the enormous loss of time on our part, that should be the bare minimum to excuse this grotesque failure of customer service I've made myself available multiple times for this pool instal, I've taken At least 3 days off of work to accommodate their schedule in hope of getting my pool built, wasting my time, and half the time they won't even provide the courtesy of telling us they won't be able to make it today, leaving me waiting patiently for the inevitable disappointment that this entire money and time wasting experience buying this pool has been.

We purchased a semi above ground pool in 23. We spent as much money on concrete making the pool…read morelook like an inground pool. It turned out really nice. The issue is the quality of everything we purchased. DO NOT BUY CARVIN. Parts are nearly impossible to replace and if you can find them they are very expensive. Galaxy has offered service but literally everything is under a 1 year warranty. The stair case is cracking, not under warranty since it's a little over 2 years old, the pool light is junk and after spending 300 bucks last summer to get the remote replaced, the light went out. The robot vacuum worked decent for one summer and is now in the trash. Three years in and I will have basically replaced everything besides the pump and liner. So Service is okay, quality is terrible. Be careful on what you purchase here.

Update. It's been a month and we're still being fed lies and now have a pool with a crane sitting…read morefor a week in our front yard! Holy cow. You think it won't get worse...IT DOES!!

Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

Most everything you need for your pool and spa. If they don't have they will order it for you. This…read moreis our go to for our pool maintenance cloudy and we can't get it clear bring a sample test it exactly what you need to clear the problem. Excellent customer service! .

Leisure time has been my go to for all my Pool needs for the past 22 years, Tim the owner is…read moreextremely knowledgeable and always willing to help. Unfortunately one of the young men that works there I believe it's Tim's son does not like me I feel because of my political views. For context like everybody in Oklahoma City over the past four years have had lots of problems with algae blooms and we all shared my frustrations but when I was in there earlier this year I think his name is Jordan told me to wait outside the "testing"area. After 10 minutes my back was killing me ( I am 65 years old) so I stepped inside and sat on the stool. He continued to help the customer another 10 minutes then a lady walked in at which point he walked right around me and went up to help her; I was really angry. I saw Daniel and quite honestly dumped my frustration on him telling him to come back and help me with my testing. It devolved from there with Daniel yelling at me because I called him Dan then Jordan walked by with a condescending voice telling me I could leave if I didn't like it. After four years of algae blooms, green pool and lots of new filter medium/chemicals I learned all the chemistry and had the pool balanced perfectly. No more problems I simply wanted them to test my water for phosphates because even though I had hired a pool guy I was still going to buy all my chemicals from Leisure Time. A few months ago I was trying to purchase a $1500 pump from them but they would not return my calls so I guess I've been banned from the store; don't care but really do not like dealing with Leslie's Pools. I write this review to apologize to Daniel he had no knowledge of what transpired before our conversation.

Tanner was the first to respond to my cry for help. He went out of his way to make sure I got fixed…read morein the same day as I called him. Reasonable price great work. Thanks for everything.

We met Ty from TNT Pools and Spas in 2004 after TNT Pools put in a pool at my neighbors house…read moreacross our fence. As we watched our neighbors enjoy their pool that Summer I reached out to Ty and his staff at TNT Pools the following Spring and had him come out tell us about his pools. We'd interviewed several pool companies and decided on a fiberglass pool because of the shifting soil/earthquakes in Oklahoma. Almost all of the gunnite pools we'd looked at had cracking from the shifting soil issues, the fiberglass had not. TNT Pools was straight forward about the build, price, concise on their timeline with the caveat of weather (rain) as being the only delay, should it come up. They were onsite for about a week, had to dig through heavy limestone but got our pool installed in time (approx 9 days). We went with a salt system (Zodiac LM24) and have never looked back. The beautiful backyard, enhancement to our property and use of the pool was so worth it. When you house becomes the favorite house for your kids and their friends it's so much easier not to worry about where your children are at when they're just outside the back door. When it comes to service after the sale Ty and his staff are second to none. We've had to replace a pump (they go out after many years) and the sand in our filter changed, it was just a quick call and TNT's staff was promptly at the house. I have recommend Ty and TNT Pools and Spas to many friends who have had pools installed at their homes, all of them have had the same experience, very satisfied. Thank you Ty and TNT Pools and Spas for building our pool 16 years ago, it still looks great and has provided us with so many memories and many more to come.

Pool deck started falling apart within the first year of Hydra Pool installing. I can't get anyone…read more(or the owner) to come out and look at it, let alone fix it. It doesn't surprise because at the end of the project the owner and I had two appointments set up for a walk through and he didn't show or call on one and the other he sent an employee.

Built our pool with hot tub in 2014. The stone is falling off of hot tub. Very poor construction…read more Water features do not work properly, and left unfinished.

Jimmy is the man. Dependable and reliable. He goes above and beyond on his duties of taking care of…read moremy Pool. If you're looking for a good pool guy Jimmy is your Guy.

My 17-year-old Sundance spa would turn on momentarily before shutting down. The original seller…read moreservice person I contacted deducted the problem was with the 220V service and stated no problem with the hot tub. The electrician, who later came out, checked the service and it was fine. I contacted Jimmy at All Knowledge Pool Service, and he was able to determine the sensors were keeping the hot tub from staying on. He further found a problem with the motor wiring that caused a "flo" error related to the first technician misconnecting the motor following his trouble shooting efforts. Communication with Jimmy was excellent throughout the process and I'm happy to have a working hot tub again.