This is what began approx 4-5 months after receiving new jet packs. However, the "pillows" are not…read morecovered under any kind of warranty after delivery...so if this is the type of craftsmanship you are okay with, proceed with purchasing a bullfrog tub.

We are so pleased with the purchase of our Bullfrog Spa. From the moment we walked into the…read moreshowroom, Matt has been awesome to work with. He was very professional, knowledgeable, friendly and helpful (with our many questions) without being pushy. The delivery and set up of our hot tub went well also. Sam and Ryan were also very professional, prompt, and friendly. Sam kept communications open before delivery to make sure the weather would cooperate on our delivery day (which it did). They both paid attention to detail, which we greatly appreciated. As for the actual hot tub, we love it! Our only regret is not buying one sooner.

Jorge is awesome! Highly recommended!…read more The pool has never looked better! He does what he says he will do.

does this look good to you, just want to make sure water is not running down behind liner or too…read moremuch going backwards Thanks

I hired modern environment to do my landscape. Jake and his crew were very professional and did an…read moreamazing job. I wanted low maintenance backyard. They did artificial turf and some desert plant. In one week they turn my backyard from pile of dirt to an amazing space. I'm very happy and will hire them again in future to do my front yard. Thank you.

Bryce asked for email and phone: I responded with : Asking for a quote for 3400sf of lawn aeration…read more The reply I get from Bryce: "Still can't give you a quote without an address but no worries. Have a great day. Good luck"... I asked for a quote and get instant smart azz. If you don't want the work, don't raise your hand. Thanks for showing me that before I got the credit card out. Response to Harvey, Bryce whomever: You do realize you never asked for my address, right? You asked for an email address and phone number. But even if you had asked for my address... If your business finds your reply as acceptable, you've informed me I have no desire to move forward with your company. I could give you some great examples of a proper reply, but you either already know or don't care. As you say "Good Luck!" same sentiment even.

While I'm generally satisfied with the service received, they employed deceptive pricing and…read morebilling. When I was contacted by the business I was quoted $110/hr plus - specifically so I would be aware of the full cost/charge spectrum - the cost of any chemicals consumed. Upon receiving the bill, the time billed was well over the time the Technician was working on the pool. I challenged this with detail to the time he was here. In response I was nonchalantly told that the distance to my residence from their office was 'such a long drive' (Norman to NW OKC) so the time to get here was included. It was very easy for them to casually demand that after the fact, but apparently hard to think that was a cost customers should be aware of upfront. As I had been taking cost estimates from other providers for this job, this omission deceptively skewed their cost profile against their competition. As far as I'm concerned, they employed deceptive pricing and all around poor businesses practice. Will not recommend to anyone on a moral basis.

I called them 3 weeks in advance to get the pool cleaners out to the home before I flew home. The…read moregirl told me it would be around the "20th" as they were pretty busy, I explained that it was Fine since I was flying home on the 29th. I called 3 times to confirm the appointment and they told me they had to call me back. Not a single person EVER called me. I then called the 28th to make sure it was completed. The girl told me that the guy came out on the 19th. Well, I arrived last night and to my dismay, my pool is disgusting. So either the staff can't figure out how to get things scheduled or the cleaner doesn't know how to do their job.

I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

I've been stewing on this for a long time and over the weekend was talking to my cousin about our…read morepool heater issues. My issues, I bought a new Hayward pool heater a few years back. Took these idiots 6 months of not working, several times coming out to discover (from a tech out of Texas) to realize that the gas line/pressure was not high enough. I got a plumber out to up the pressure and lo and behold it worked, only to start leaking within 6 months. They sent out a tech only to tell me damage was due to high chlorine (salt water pool) and voided the warranty! And yes Jordan was a total *ss when you try to talk to him. Next issue, my cousin had a heat exchanger replaced and within 2-3 months it's leaking!!! Leisure time would not do anything about it until 2-3 visits to the store when "Mr. Friendly" Jordan decided to have a repair tech come out to his house. I was at the house along with my cousin when the tech took the heater apart and it clearly was broke at a seam in the heat exchanger, all 3 of us witnessed this along with a video we took. About 3 weeks later my cousin finds out voided warranty because of no back flow preventer? I called Jordan had explained that the video shows a back flow preventer?? "We only go on our techs word and the warranty is void!!! People please, do not purchase anything from these people, they will find any reason to Void your warranty, even if they have to make something us to void it as in both of these issues. The funny thing as I'm typing it my phone shows a comment under the comment that says "This review is looking pretty epic! Nice! If you can see from Mr. friendly Jordan's response, it's all about lie and deny. The technician never tested my water level to see the chemical level! I was there when he showed up. As far as my cousin's pool heater myself, my cousin and the technician all seen the seam leaking in the pool heater. All three of us agreed that it must've been a manufacturers defect because it was on a seam! However, Jordan wants to push the blame onto Hayward to make himself clear from the damages. Which I understand it's not leisure times fault, but Hayward's for a faulty heat exchanger. However, the technician said they were going to send the heat exchanger back to leisure time to have it inspected. So Mr. Jordan, who then inspected the heat exchanger? If the technician said it was going back to your shop to be tested. Final word on this leisure time will lie and deny any type of warranty claims. And they're not the friend list bunch of people when you go in!

Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

The folks at Leisure Time Pools have been nothing but awesome! I have bought not one, but two…read moreDoughboy pools from them! They have always helped me with questions and helped me keep my pool up and running smoothly. I have used their pool closing service and they have been prompt and done a great job in closing my pool. Their storefront has a great selection of products that we need for our pool and spa both. Sometimes a person just has to look at the value of the service to know it's all we need to return over and over again! Value is provided at every corner with Leisure Time and Spas!

These people are the best. We drive an extra 15 mikes to come here rather than going to another…read morepool store that starts with L near us.... They run the water tests quickly and accurately. They do not try to sell you extra mess. After keeping a pool for over 25 years, I can't stand the other rip off shops in town. These folks have been around a long time and it shows.

After purchasing our jacuzzi brand hot tub at Galaxy and Norman the first thing they did was a bait…read moreand switch , tried to send out and install one that was absolutely filthy and wasn't even the serial number of the one that we had purchased when we caught them at this it was another week before the finally brought out the correct one we were told we would get a credit on supplies when we went to get the supplies we were told there is no credit under our name this company is a joke and their service is horrendous please everybody do not go here to purchase your hot tub

We bought a hot tub from the state fair. We set up a time for install and the guys were on time and…read moremade great recommendations on where to set it up. Treated our property with great respect and were fast. We then went in to get our chemicals and Caleb was amazing and super knowledgeable. He also made great recommendations on what to get and what not to which enabled us to get everything we needed in 1 trip. We had a small issue, called them and we got an appointment set up in 2 days. A service technician came out (again on time) and fixed the issue quickly and we are set up. The customer service is amazing and everyone is super friendly and eager to help us with everything.

I have used John twice, very knowledgeable and got my hot tub up and going quickly. I would…read morerecommend him for anyone needing repairs or service on their hot tub.

From the owner: A-1 Spa Service, Servicing the OKC Metro and sorrounding areas for 20+ years. Fast, Friendly, &…read moreAffordable service. We also service Jetted Bath tubs and Church Baptistrys