Great experience shopping with my son for his first pool cue stick. Fair selection, prices…read morecomparable to online with ability to hold, and got to test a few prior to buying. Mateo was knowledgeable and super helpful in making it a great, easy experience. Highly recommended!

This company, owner, and employees are Amazing. Great pricing and the nicest people to d. We…read morepurchased a pool table from them and they installed it, we moved they took it apart and transferred it to the new house, and reinstalled it at an awesome price, friendly, respectful and very professional. They treated us like family every time we call. They are awesome. I totally recommend them, they are true New Mexico. Joe thank you.

Years ago we were forced to buy a hot tub. What happened is we put the tub on credit card. The next…read moreday we had buyers remorse. The hot tub was still in store and not even close to being delivered. The owner would not reimburse us even though the stupid thing was still in their store. We've been sorry ever since. Several burned out pumps later it's a night mare. We've given up and don't use it any more.

Did my homework and settled on a 3-person (4, if you like cozy) Jetsetter LX. The thing's…read morefantastic. A water proof remote, multiple massage settings, salt water cleansing system, more lighting effects that the spaceships in "Close Encounters of the Third Kind," and an amazing hinged cover that comes on and off with ease. Chris held my hand the whole way and answered innumerable questions, before and after the sale. Even the guys who installed it were great. After they left, I figured out I had had them put the cover on the wrong side (blocked my view of the mountains). I called them and they came back the next day and changed it. I tried to give them money, but they refused! All in all, a terrifically satisfying experience.

Our experience at Hot Spring Spas of Santa Fe was excellent from the moment we walked in the door…read more Tony met us with a big smile and a handshake. My husband and I came in wondering about two different spas. Tony went over the positives of both and said there wasn't really a way we could go wrong with either. We didn't feel pushed toward the most expensive spa. After purchase Tony was communicative with us while we laid a concrete pad and set up the electric. He helped us secure a crane to move it into our space. He came over and inspected the spa for us after set up and showed us how it works. All I can say is WOW!! Thank you to Tony and Hot Springs Spas of Santa Fe. We will be recommending you to everyone we know.

My first hot tub, so I didn't know anything about anything. Tony was very patient with me (I had…read morelots of questions-- emailing him photos asking, "does this look right?") and gave great advice before, during, and after the sale. No pressure at all.

I went in this morning with a lot of questions about my pool pump and motor. Much to my surprise…read moreDoug was extremely helpful and honest. I was able to purchase what I needed, return home to complete the assembly and I now have a very quiet and efficient pump/motor. Great to have someone with his knowledge and patience. Excellent customer service! Earl

Bought a bullfrog spa. Delivered when promised they set it up perfectly and assembled the cover…read morelifter. They have been amazing with customer service. The selection and value was nice . I recommend this store if you are looking for a high quality spa for a decent price and great service.

I bought an Endless Pool from this company four years ago. After reading the one other review,…read moredecided to tell my story. I think water is sometimes hard to balance, especially here in New Mexico where hard water is the problem. I went through a couple of brands of chemicals, but ended up just using chlorine in a dispenser and it has solved almost all of my water problems. Luckily I had this pool before and during the worst of Covid. I use it still, almost daily, and without it, life would have been so difficult. I have some health problems and it has made a world of difference for me. The staff at Carefree have been patient and wonderful to work with and I absolutely love my Endless Pool.

Island Paradise specializes in installation of vinyl pool liners. They do some other pool services…read moreon a limited basis. I inherited them when I bought my house in NE Heights about ten years ago. They do the annual pool openings and closings for me. They are honest, straight-shooters and I always know that whatever they do for me, it will be done properly and with no gouging.

Very friendly and helpful service. I really appreciate that they have never tried to up-sell me or…read morespend more money than I need to. In fact, several times they have recommended I go somewhere else to spend Less money, such as going to a spa store when we only needed a small bag of calcium instead of the 8-pound bags they sell.

These people are scammers, They know little about pool chemistry and just tell you stuff about your…read morewater sample to get you to buy more chemicals. To wit, they advised/sold me stabilizer as well as dichro (which is already stabilized) which caused my cya to shoot up so much that I had to drain and refill my 1800 gallon spa to clear it.

My husband and I recently bought a home with a pool As first time pool owners we had no idea what…read morewe were doing. Our pool turned a sickly green and despite our best efforts we weren't able to get the water back to a healthy state. I called NM Pools and Spas and they were able to fit us in quickly. They came, tested the water and did their best to see if it could be chemically treated. Unfortunately we needed to dump the water and start from scratch. They emptied the pool, did an acid wash, changed out the sand in our filter and made the process of refilling the pool as easy as possible. For every appointment, the gentleman who were performing the maintenance/cleaning were on time and absolutely pleasant to work with. They spend time to explain every step of the process and were happy to answer all of my questions. We're very pleased with the services we received and the cost, to me was very reasonable. We're able to enjoy our pool again.

I had made an appointment for September 27, today, at 9:30 to meet with New Mexico pools. When I…read morecalled to see if they were just running late, I was told that I was never put on the schedule because the person running the schedule had been out of town. When I told her I had already had to rework my schedule, she mentioned that maybe I should go somewhere else. She mentioned the names of other pool companies. I will never request anything from this company again. I was ready to put in a pool with a hot tub. I guess they just have so much business they don't need the money.