I used this place as my primary care provider when I moved to Boone. The receptionists were always…read morehelpful and kind. Their waiting room is nice and they have a charging station for all of your electronic devices. I would definitely recommend! My provider was Stephanie Walker, FNP. I really liked her a lot and found that she was knowledgeable and treated me with respect. Her medical team of nurses and assistants took their time to listen to my needs every time I came in for a visit. **Of note, I just stopped by to gather some medical records and was informed that she no longer works there and instead moved to a new location in the area. This is not really a concern for me, given my flexibility with medical providers, though I find it a little odd I was not informed of this prior to her move... Also, I know others who become really attached to providers and might find this seriously upsetting. Maybe they attempted to reach out by phone or email or mail, but I didn't receive anything?

I was treated at Appalachian regional this morning 3/30/24. I had an acute cough, body aches and…read morechills. The appointment was very easy to make, the reception desk young man very pleasant, the nurse who did the triage was caring professional and understanding. So far it was the treatment we've come to expect from this health system as we've been patients for over a decade., and it certainly lived up to our expectations. Dr McCracken came in in a reasonable time did the perfunctory exam left the room came back to tell us about meds he was prescribing. He was just a satisfactory physician, though I'd have preferred he didn't breeze through the exam (the waiting room was empty and stayed that way during the entirety of our visit so he wasn't rushing to the next patient.) My particular issue is with the summary of the visit which we are privy to. He summed me up as an "overweight elderly ill woman". Now, though I fancy myself as my 20 something active trim self I AM in fact carrying those extra pounds at 70 years old...NOTHING that would put me at the overweight limit. I eat healthfully, exercise daily and take great care with my appearance. This is not a vanity issue but I have dealt with food issues and eating disorders since my early teens. Reading this could have nearly sent me to a spiral but I'm strong now. What if it was in the chart if a young girl dealing with the same? Now that records are available I would suggest that this medical provider brush up on his people skills. You may be younger Dr McCracken but 70 is NOT elderly anymore.