Wow! What an amazing experience! From the moment I entered until the moment I left. Le is an absolute beautiful soul. Not once did I feel unwelcome in her salon. She treated me w dignity and the upmost respect. Her prices are fair and our conversation was fluid and natural. No awkward silences. I listened to her speak on the phone to potential clients. She was honest and sweet to anyone she spoke too. Never once putting her business before customer service. I opted for a regular manicure and eyebrow waxing. She was gentle w my delicate hands and did a great job at cleaning my cuticles and shaping my short nails. The waxing was painless. And she went with the natural arch of my brows instead of trying to recreated them into something they were not. She uses a green tea hot wax designed for sensitive skin. I will definitely be coming to Le's studio for all my Nail and esthetic needs and I will tell anyone who will listen to give her studio a chance and try her out themselves! Thank you Le for the wonderful experience. read more

Have been to this salon 3-4 times The owner is extremely "bossy" re what shoes you can wear once done your pedicure A couple of times went for a mani/pedi, and when proprietor checked nails, thought they didn't need cuticle and nail edging done, just applied coating. When I go for a manicure, I expect this to be done Yesterday was the final straw. Another lecture on the "wrong" shoes , I cannot wear thongs to drive Then when I tried the pedicure water, and found it too hot, was lectured about needing hot water for callous removal It was so hot I asked for cold water to be added. Instead proprietor started splashing my legs with the hot water Felt this situation was not going to improve so left the salon read more

If you haven't noticed, Le is writing her own reviews for her business. That's a laugh! This is the absolute worst service I have ever received from any company who's customers pay them for a service. I was truly disappointed and will never go there again. I recently moved to Nanaimo and am (still) in search of a place that I can regularly get my nails done. What I go in for is to only get a powder gel fill on top of my natural nails (no false tips) because my nails are terribly brittle and will break at the base without it. I tried Le's Studio yesterday and it was terrible. Le argued with me the entire time over what she thought I ought to get done versus what I came in for. I was told repeatedly that I 'didn't understand' her when in reality, she was simply wanting me to get my nails done her way rather than do what I had asked for. I'm positive that had I just let her do what she wanted to do her way, we wouldn't have had this experience, but there is a certain way I like my nails to be done because that's what I'm most comfortable with. What I wanted was to keep my nails at their current length and shape despite them being somewhat uneven and she kept trying to push me to shorten/shape them. I told her 'no' several times but she was insistent all because 'they're really bugging her'. My entire stay very uncomfortable. She and I didn't click whatsoever and I felt as though she was extremely rude and condescending. At one point when she was busy disagreeing with me, I actually told her that she could stop right there and I would just pay her and leave. I was so frustrated and offended with how she was speaking to me that I was just about ready to hit the door. I have never done this in the past. I'm a very easy customer to please. I'm not too picky when it comes to my nails as long as the length isn't compromised. I have a lot of respect for those who are in the service industry and even during this experience, I did my best to be polite and speak respectfully to her to avoid conflict. I was just very hurt with how she spoke to me that I threatened to go. She, of course, did some serious back-pedaling and convinced me to stay. She eventually did what I had asked her to do, but I promise that I will never again go there. Also, it's only day 2 and my nails are already in need of being done again! She did an awful job as well as provide terrible service. read more

I've been getting acrylic and fake nails for over two years now and have been to several different nails salons, but never have I had an experience like this. I went there for the first and only time to get a simple set of one colour nails. They were 70$, which was unusually expensive to begin with but I didn't mind as long as they were good quality. The whole time I was there she talked on the phone and seemed rushed. By the second day they were wrinkled from not drying long enough under the light, peeling and chipped on almost every finger. I called her right away and she told me to come in, but I work and have school ever day. I don't have time for this. So I came in a week later and showed her, she was rude and would not redo or give me my money back. I would never recommend this place. read more