I am so thankful I found this hotel for my three day stay in Belgium, Brussels. Currently when you…read morewalk in, the door is broken so you have to contact the hosts in order to get in. But no big deal because they are really good about getting you. It's a really smooth transition. The building itself is sleek and modern. When you walk in you see beautiful concrete stairs. We reserved one of the room on the second floor. Our room is drop dead gorgeous. The room is way better than the pictures I posted. The designers really did a great job and the decor matches the urban feel of the room. The owner told us they plan to build a restaurant in the basement. I am so excited about that because this is a hotel I would come back to in a heartbeat on my next trip to Brussels.

This B&B is operated like a luxury hotel. With just 4 rooms, you are treated in great fashion and…read morestyle. Each room is beautiful. Mine was in a jungle design. The breakfast was perfect, the WiFi excellent, and hospitality amazing. Sebastian operates a specialty soap shop on the street level. The products are his formulas. They are equally exceptional. I bought several.

- Large blood or other dark stain in the middle of the bed comforter…read more- Lots of leftover pieces of food in the couch also stains on the couch - Large blind in the bedroom broken, could not open at all - Interior door handle broken, could not close door - Exposed socket on the wall (we had an 11 month old baby) - Kitchen sink leaked all over the inside of the cupboard, no hot water in kitchen - Dining room table was full of chips and paint coming off of it. Some things were fixed while most were not. After many follow ups, they eventually put us in a different apartment after staff originally told us no others were available. At the new apartment, we went grocery shopping only to find that the stove top and microwave did not work. The owner Arnaud Rasquinet promised compensention for the whole mess, even asking for our banking information to send it. Then he never did and ignored all our phone calls / emails. During our one week stay we constantly got the runaround, not my responsiblity etc. from staff, one was paricularly rude. They ignored texts and phone calls, forcing us to walk to the office with our baby every day to try and sort things out. We spent much time of our holiday in Brussels trying to contact staff, walking to the office, dealing with staff, transfering apartments, unpacking and packing. To top it all off they marked us as no-shows for our online booking presumably to prevent us from writing a review. We had to sort that out to avoid being billed for our stay a second time. Terrible experience and customer service. Never got any money back despite promises.

From the owner: La situation est idéale: au coeur de Bruxelles, sur la place en face de la fondation Jacques Brel,…read moreà deux pas du Sablon, du quartier des antiquaires, du Square (Palais des Congrès) et de l'animation de la Grand Place. A proximité d'un parking couvert. La décoration joue résolument la carte du confort avec des aménagements bien pensés. Carrelages et céramiques d'époque se combinent aux accessoires de haute qualité assurant un bien-être total : écran plat, minibar, ADSL, iPod, Literie de grande qualité (lits double 1m80)... Bar à vin en semaine. Petite restauration à midi. Possibilité de massage. (70 euros - réservation indispensable) Au rez-de-chaussée, la réception s'ouvre sur une table d'hôte et un salon invitant à la détente. A chacun des étages, une chambre et sa vaste salle de bain. L'une d'entre elles se prolonge d'une petite terrasse à l'intimité agréable offrant une bouffée d'air et de vert au coeur de la ville.

The Hotel it's self is very nice fantastic facilities great day time staff however the hotel is in…read morea rather unsafe and sketchy area and the night staff have provided possibly the worst staff experience I have ever had in my ten years of frequent travel across 16 countries the "security guard" is incredibly rude the man at the desk was incredibly rude when I politely asked him tomorrow allow me to retrieve my luggage from the baggage storage room and the bartender was incredibly condescending and overall rude if I hadn't had the experience with these three individuals that I have this would be five stars however a nice hotel with rude staff will always be worse that a bad hotel with kind staff I feel bad say that because the other staff at this hotel are incredibly kind and helpful but those three individuals managed to overpower all of the other positives.

Pros: Probably the…read morecleanest hostel I've ever been to, they were cleaning details like railings etc daily The rooms are cleaned often with fresh towels daily The beds are pretty comfortable The people who stayed were all courteous and respectful . I felt ok leaving my big suitcase in the room unlocked, and locked my smaller items in the cubbies. One time I left the key in the lock all Day and it was fine Lively bar, but not hostel prices. Cons: Dorms are very small and 6 to a room, i touched the girl next to me in the next bed with my foot as we didn't have a bunk and the two beds were so close The rooms have windows that do not open so it gets pretty stuffy, everyone was snoring Lockers are not free for large items, and it's not near the rooms. there is no free storage after check out or before check in. No activities or tours available Vending machine water was almost 4 euro. Overall an ok value for the money (43 Euro for a dorm bed in May) but only bc there is not much cheap in the city. I enjoyed my stay but it's a pricey city and the hostel follows suit.