Horrible customer service. Double-check your bill before paying!
Yesterday, we made an unfortunate decision to celebrate at Les Barjaqueurs. It was our fourth or fifth visit and until yesterday we always enjoyed this little bar in Croix Paquet.
A party of four, we paid each round separately by card and then cash for the last one. When we were about to leave and requested the final bill, we discovered that while the waitress did a great job tracking every single beer we had, two of our credit card payments were not reflected on the bill. As a result, we were charged over €70 for €52.50 worth of beer and food.
Confronted with the bill and the credit card slips that we kept, both the waitress and the bartender took it very personally ("Are you saying that I made you pay for something you didn't have?! Are you?!") and did not offer to resolve the problem amicably, reimburse us or even apologize. Instead, we got a lot of frustrated huffing and puffing with an extra side of eye-rolling.
While initially we preferred to believe that what we experienced was a system error rather than Les Barjaqueurs staff supplementing their income with money straight out of our pockets, the waitress' and the bartender's reaction have made us think otherwise.
In brief: a great location and a horrible customer service. If you ever decide to have a drink at Les Barjaqueurs, double- or even triple-check the numbers as we ended up paying over €70 for €52.50 worth of beer and food listed on our bill. read more