Cooksville Hyundai is horrible to deal with. I dealt with both the Service Manager and General…read moreManager. Neither one was helpful to solve the issue with my car. They recommended we spend money on a diagnostic test for an intermittent flashing oil light. The test was supposed to take approximately two hours. It took closer to 7.5 hours with no communication other than the phone calls I made to get updates. They did not want to solve the problem. They were unhelpful. They encouraged me to keep spending more money with no solution. I bought my car from this dealership, but never again would I deal with them.

I brought my 2016 Hyundai Sonata Hybrid to Cooksville Hyundai for a recall engine replacement…read more Unfortunately, my experience has been extremely poor and the work appears incomplete. Communication Issues: The service team did not return calls despite multiple follow-ups. Updates were inconsistent, and I often went days without hearing back. Service Quality Concerns: After the recall engine swap, the vehicle was returned with new issues that were not present before. Additional repair estimates (belt tensioner, ignition coils, serpentine belt) were presented after the recall repair, even though these problems appeared only after their work. Technical Issue: Diagnostic trouble codes P0C17 (Drive Motor A Position Sensor Not Learned) and P0A4C (Generator Position Sensor Circuit) were found. According to Hyundai's own service bulletins, these codes occur when the position sensor learning procedure is not completed after an engine replacement. This indicates that Cooksville Hyundai failed to complete the calibration properly during the recall work. Management Response: When I raised concerns, the General Manager dismissed my complaint, told me to "take the car elsewhere," and suggested I remove my negative review instead of resolving the problem. I found this response unprofessional and hostile, especially since the issue directly relates to recall repair work. Outcome I Am Seeking: Proper completion of the required calibration procedure using Hyundai's GDS tool. Assurance that recall work was done correctly and safely. Accountability for poor communication and unprofessional treatment.

I am living in Toronto, Canada for 40+ years. I bought a 2010 Ford Escape Ltd Edition from Fatos…read moreat Serena Motors i Mississauga 2 weeks ago and the car has been wonderful and Fatos's attention and patience and kindness was wonderful. I would strongly recommend him and his business to anyone buying a used car. The car was pristine, so perfect was the detailing that he had done. My congratulations and thanks to him.

Purchased a car two months ago...the whole process was quick and painless which i enjoyed. Friendly…read morestaff...and helped me with all my question. There was a minor issue with the muffler...but took it to mechanic and it was an easy fix...no real problem. Happy with my purchase overall. Will highly recommend...fine selection of pre-owned vehicles.

Went there for the first time on February 21st for my Honda Civic. Just a simple oil change at a…read morereally good price!! Not the feeling of being Ripped off like when you go to a dealership like Honda. Also the wait time for my oil change was very good as well. Spoke with a mechanic named Kaanan. really nice dude to deal with! Definitely will be going back there for all my needs. I have already recommended Hensall Auto Repair to my friends and told them to ask for Kaanan.

The worst service I have ever dealt with. I went to fix my car, the mechanic damaged another part…read moreof the car and engine fluid was leaking. The mechanic refused to fix the damage he caused and wanted me to pay him an additional cost ($180) when it was his fault for his careless and inexperienced handling of my vehicle. I got a second opinion from another mechanic and he confirmed that the damage was due to the previous mechanics installation of the part. The other mechanic only ended up charging me $120 for his services. Not only did he try to overcharge me and make me pay for the damage he caused; he was extremely rude, unprofessional, expensive and inexperienced. I highly do NOT recommend you using their service. He is a very dishonest person.

Bad customer service. This dealership is selective to who they give good customer service to…read more From the people who answer the phone, to service advisor. They are all just rude. I have spent thousands of dollars at this dealership. After this product recall, I am taking my business to Lakeshore Honda, as I am not paying for people to be rude.

Bad experience. Would not recommend and would not trust my vehicle to be serviced there again…read more Brought my car in because of an air bag recall and paid for an oil change plus multi-point inspection package. Returned to picked up my car as soon as they called. They said the car was in good condition and no additional work needed to be done. As soon as I got in my car, I noticed a 30-inch crack across the windshield that wasn't there before. Went back into the dealership immediately to report this and at first, they outright denied it. An hour later and after speaking to two managers, they eventually agreed to pay for half the repair cost only. Regardless of their final decision, I felt that the entire situation should have been handled much better (especially if as they say, this is not an uncommon event). Supporting Details: 1) Despite evidence on the contrary, they said that the large crack was caused by a pre-existing chip in the corner the windshield and that any temperature or pressure change (e.g. from the sun or from the hoist) could have caused to spread. However, their own multi-point inspection just prior gave my windshield a green (satisfactory) condition. If the pre-existing chip was significant enough to cause such a crack from a simple temperature/pressure change, I feel they really should have detected it during this stage if they were doing a proper inspection. 2) Even if they missed the chip, the staff member who drove the car back out to me would have definitely noticed the 30-inch crack, which according to their own inspection, wasn't there before. Instead of notifying me and recommending repairs, they ignored this problem and knowingly handed the car back in worse condition than when I dropped it off. 3) The situation should have been escalated to a manager right right away but the staff member I reported this to instead insisted that I wait for my original service rep (who had currently stepped out of the building). After about 10 minutes of waiting, he returned and abruptly dismissed my concern and outright denied that they had anything to do with the damage. He said something along the lines of "we only did an oil change, we never took it out on the road for a spin or anything." 4) When I persisted, he said that I'd have to speak to the manager. Instead of calling one or taking me to see him, he went back to his work and expected me to somehow know where to find the manager's office on my own (granted it wasn't a big building but it was my first time there and I didn't even know where the bathrooms were at this point). 5) I eventually spoke the owner and to two different managers. They offered a "gesture of good will" to pay for half of the replacement cost (retail price for post-market windshield of $450). I informed them that my regular auto-mechanic 6 minutes away quoted me a price of only $260. They didn't believe me so I provided the name and phone number if they wanted to verify. At this point, they threatened to withdraw their offer completely unless I agreed to get the windshield replaced with them instead of taking my business elsewhere. 6) Lastly, hung prominently on their wall is a big "NOTICE TO CUSTOMERS" sign that informed customers to direct any unresolved complaints to the "Ministry of Consumer & Commercial Relations" at 416-963-0321. This number is no longer in service and said ministry seems to not exist either (closest thing I found was the Ministry of Government and Consumer Services who don't deal with this sort of thing). I have mentioned this concern to Ready Honda staff twice and said that they should probably update their sign or take it down altogether. They didn't seem too concerned and as of this writing a week and a half later, the sign is still there. Are they serious about customer service, or is the sign just for show?

Had a great salesman Parikshat Sood. Very professional and detailed. Highly reccomend him.read more

Terrible service. Bought a used car from this dealer.I was lied to outright about the condition of…read morethe car. The car broke down few days after purchase.Refused to refund the deposit.Now I am stuck with the car. Buyer beware.I am going to report this dealership to BBB.

beware of this car dealer, the person is not reliable and trustworthy…read more sells cars in higher price then in the market. will never recommend even renting a car from this dealer. sells accident cars, get car proof report from this dealer before buying

had my car serviced today had rear brakes serviced plus LOF…read more Eddie takes the time to explain what he is doing and makes suggestions for upcoming service I have the complete confidence in his knowledge to do what needs to be done for the safety of my family Stephen G

Bought a brand new vehicle 2 years ago. Paid a ton of money for insurance that both the…read moresalesperson and the financing person said " you can just drop the keys off and say I don't want it anymore". We now want to do that and the sales manager is being rude and ignorant. He's calling us liars. He does not listen to a word we say he just interrupts and argues that we are wrong. I tried being very polite and setting up an appointment he refused. He talked over me the whole time until I finally said I'd just hire a lawyer and hing up. He called back a few minutes later still not listeing, being rude, ignorant and talking over us. He finally pushed us to a point where we were so angry we said we were going to try to "bring them down". Obviously this would be with lawyers and online. This "person" pretended he thought we were threatening him and the dealership physically! Just a bunch of scamming rip-off artists! They also taxed us on taxes.

I have a 2012 Dodge Journey WHOM I love! Call me crazy, but I believe in loving your car because…read moreit carries your family and protects you while out on the road. So I believe it loving your car back and listening to it when it says something is wrong. I always take my car to the dealership. About a year ago, my car started making an odd noise in the front end. It would come and go, but I knew something was off. I took it into the dealership, they said there was nothing wrong. They could not hear the noise. Fine. Over the next few months, the noise continued, I returned to the dealership. Nope. Nothing wrong. They didn't even charge me because they still could not hear it or find anything wrong. Fine. But not fine. It continued. Not every day, but when it did - heads turned and stared at me because it sounded like the front end was going to fall off my car! I once drove into the Eaton center underground and it was SO loud EVERYONE instantly stopped and "jumped" away from my car! So another trip into the dealership - this time with a video to HEAR what my car was doing. 1. They claimed they could not hear anything on my video and 2. still nothing wrong with the car but offered a service of "cleaning my brakes" to maybe help. The noise went away for a few weeks, then back again. This time I called Joe at Cawthra Auto Centre. He is well known and loved by my in-laws and they thought maybe he could help. I sent my car in WITH a video. Joe was receptive to the fact that I KNEW something was wrong with my car and offered to do a full check. The front and rear brakes were completely gone on my car!!! He obviously did a great job repairing my brakes and he has brought complete reassurance back to me that my car is safe for my family. I APPRECIATED Joe taking me seriously. I LOVE that he found what was wrong and fixed it! I have always been a dealership girl because I figured they knew the cars they sold best. This is my second Dodge vehicle and my second Dodge dealership. Love the cars, really hate the service. Joe will forever be our mechanic now but he cares so much more! Thank you to Joe and his team for fixing my Walter!