Rude, insulting and unprofessional staff. Staff member…read moreShelly commented "What, you don't know how to write?" When I asked her to write her name on the business card she had offered me to contact the head office. She had refused to accept a size exchange from shoes I had purchased the previous day. These shoes were not worn, I had the receipt and packaging intact. On a previous visit I had an issue with rudeness and unprofessionalism from Madelyn the manager. Perhaps it is built into store policy and training. Word to the wise, If you buy shoes here make sure you don't ever need to exchange them or be prepared to endure abuse and insults when you return. Three times will not be the charm for me with this store. I have a useless pair of $100 running shoes.

omg those poor girls in there!!!! it was hotter then Hell in there! I had to leave I had great…read moreservice by the two girls in there but sadly I was too hot to even stay to shop. Lake st location

I've been searching for different styles and colors of Finn Comfort shoes and/or sandals and I…read morealways find them at Shoetopia in Fergus. Most stores or chains that carry Finn Comfort shoes, have limited or the same selection season after season. No one I know that I've recommended them to can ever find the styles I've been fortunate enough to find in Fergus's Shoetopia. They have me for life!

I was scammed by this store really badly. I had bought the JB Fields bamboo socks on their website…read moreand the listing clearly stated it was 3 pairs of socks for 14.99$ so I ordered 6 pairs but they only sent me 2 pairs and charged me 55.34$ for them. When I tried to speak with them, they blocked me from their Facebook page and told me they would send me a return label as if I had to take time out of my day to bring back the socks to the post office when it was not my mistake. AVOID THIS WEBSITE AT ALL COSTS!!!!!!!!! DO NOT RECOMMEND!!!!!

Update: This…read moreevening, I recieved a message from a fellow Yelper who happens to be the friendly brunette I spoke of in my previous review of TSW. I have to say, I am incredibly impressed with the professional and kind message she sent me. How often do you actually get an apology from a retail store employee? Honestly?! Oh, Kari, I wish I could review YOU. You're a 5-starrer for sure! If I were to go back to TSW, it would only be if I saw that you were there. I sure hope they realise what an asset you are. Thank you!

i like this store alot. Ive never really been in it since it came to the mall, but i recently…read morestarting going in and checking out what they have. I got nike shoes for cheap and recently got a pair of nice winter boots from there and i love them! All of the staff are pleasent to deal with and i would highly recommend anyone searching for shoes at a good price to check out this store. They have ALOT of brand name shoes, its not just another store like Payless where all of their shoes are crappily made. I love this store, but you can hate me for being biased i guess ;)

Wonderful owners who are extremely helpful, knowledgeable, give honest input and are extremely…read morepatient in helping to find the right size/fit/style. Amazing selection of high quality shoes. I've purchase leather dress shoes and Clark's originals ankle boots, my wife bought two pairs of Birkenstock sandals here as well and we're extremely happy with our purchases.

I love this place. A relaxed environment, a nice owner, and a huge selection of comfortable shoes…read more Not necessarily fashionable, but if you like Birkenstocks, clogs, Dr. Martens, All Stars or that utilitarian leather boot brand that's all the rage right now, they've got a very good collection. The reason I really love this place, though, is that they stock Birkenstock's blue arch supports. $45, and a better product than the custom arch supports people buy for hundreds of dollars. For those of you with fallen arches/flat feet & the corresponding back pain, these arch supports are blue gold.

Wow! Wonderful staff! I Needed a pair of Flip-Flops and i was in St Catharines. So i walked in and…read morestarted Browsing in the 29.99 or Less Section and then: HICANIHELPYOU? I said no. OKAYTHENJUSTTELLMEIFYOUDO!! I Found a Pair i Like as i was trying them on, Another employee walks up and says: OHIHOWAREYOUTODAYCANIASSISTYOU? I Said i was fine. I walk up to the Register and then i am asked if i want to get their Rewards card. I asked How many points i get and she said : 1 Point Per dollar and 150 points gets you 5 Dollars off. I was thinking : I spend 150$ A YEAR ON SHOES!!!!! (maybe.) But anyways Having the nice employees made my Shopping a good time. It may be annoying to some but When You Live in a Hick Town Like Welland, Its just great

Bought a wonderful linen dress and blouse....in my size too. friendly and knowledgeable staff. a…read moregreat experience.

The Owl and the Pussy Cat is split up into two sections: the front of the store houses Canadian…read morefashion designers while the back of the store houses a vintage selection. Come for the vintage, skip the fashion designers and the don't be on the lookout for friendly customer service. You might find yourself having to loudly tell the customer service representatives "NO" because they definitely want you to buy, buy, buy! However, as overprices as the high-end fashion designers are in the front of the store, the vintage area in the back might be your pot of gold! Think "high end thrifting" and be on the lookout for their variety of shoes as well as clothes and beautiful coats! This is a little hidden gem and definitely worth a stop if you can get over the slightly unwelcoming staff.