TERIIBLE customer service! Refuse to issue a refund for a fraudulent charge! They just kept saying…read morethat I made the reservation and should have cancelled 24 hours in advance - how does one cancel something they know nothing about? They refuse to work with me and issue a refund. I spoke to a few different people here and tried nicely to work with them but they were of ZERO help and rude about it!

You can write 1000 reviews and nothing will change. Searching to find a single word for this hotel,…read morebut there are so many one could use; lazy, rude, greedy, unwilling, self absorbed... They just don't care. They are running this hotel into the ground, in it to make the money and nothing else. There are no other hotels in Grafton so one is forced to stay here. I've had to stay here twice a year for 10 years now. In the beginning it was good until new management took over. The bar and food closed down. They use to make great homemade pizzas that were worth looking forward too. The hot tub has never been open and the pool is hit or miss. The rooms are dirty, appears they barely ran a vacuum over the floors. They should shampoo the carpets. Holes in the ceiling down the halls, daylight showing between the wall mounted heater/AC. Fingerprints on the furniture in the room tell you they did not wipe anything down. When you first walk in there is usually someone sitting at the front desk on their phone and others just standing around. Sidewalks are not shoveled. Basically there are a lot of things that could be done to improve this hotel, but there is absolutely no effort to do so. When you see the rates go up you're optimistic that maybe they have made some updates to improve the property, but it appears it is only to pad their pocket book.

Had a good meal walleye fingers, onion rings, and a rib eye steak with the fixings soup salad bar…read moreand potatoes.The steak was 12 ounce ribeye had good flavor and was tender staff was friendly and courteous

Such a cute retro motel! Rooms are super clean, restaurant is delicious, & the bar makes great…read morecocktails! The owner & staff make you feel like a VIP! Awesome service! Highly recommend!

This hotel is the worst hotel that I have ever stayed at they tell you the charge is one amount…read morebut they charge you a different amount and then they say that the charge on my bank statement is not from them when It says American INN of Grafton. I want a full refund for the lies that they told me. On top of that the Whirlpool tub in the room didn't work nor did the room match the description that they have on the website. IN MY OPIONION THIS PROPERTTY LIES TO THERE GUEST AND STEALES THERE MONEY AND SHOULD BE CLOSED AND THE EMPLOYEES CHARGED FOR THEFT AND FRAUDULANT BUSINESS PRACTICES.

Rooms are Clean, Employees Helpful---accidently left an article behind called to retrieved and was…read moretold it was not there. There was no where else it could be, can't be trusted.

This is very clean lodging located about a half mile from Main Street. The location is next to a…read morecemetery, which is excellent for running your service dog. The breakfast is adequate and the staff is outstanding! I highly recommend this outstanding motel!

I've stayed in a lot of hotels over the years, and Mandy was by far the best host I've ever had…read more Any question I had, she had the answer right away. I even showed up a day early, and she went out of her way to help me get a room that night. Everything was spotless, and her kindness and professionalism made my stay exceptional. I'm very thankful for all her help.

This is a nice and clean hotel with pool (which also has some balls to play basketball in), hot tub…read more(101 degrees), free hot and continental Breakfast (6-9am), nice and friendly staff from the concierge to the kitchen staff, nice bathrooms, iron w board included, hairdryer included, coffee machine and Folgers included, fridge and microwave included, and most amazingly FREE laundry near the elevators (you just bring your own detergent). I have always wanted a laundry machine at the hotel where I didn't have to have quarters or buy a card or install and app so this is an excellent idea at any hotel. Thank you Expressway Suites. Our stay there from 9/26/22 to 9/29/22 was perfect with all of our needs met. Plus I was in the hot tub for about 20 minutes and it fixed my foot pain instantly... something I had been struggling with since March 2022!

This hotel.is very nice!! I think the review before mine from a few yrs ago must be the wrong one…read more This place had many perks such as a huge hot tub, nice pool, breakfast and weekday dinner social with free food and alcohol which I've never seen before. In the room it's very big, with a couch, coffee table, microwave, fridge, comfy bed with lots of pillows, nice decor, coffee maker, and then a,free washer dryer on each floor which is nice. Our room was spotless as well as the bathroom. They have free movies with a DVD player in the room. A game room downstairs and a fitness area. It's one of the nicest hotels I've stayed in, for the price. Very happy with our stay! Will definitely stay again when in north dakota!!

Great hotel. Staff is friendly and knowledgeable. Clean and has a great cabin feel to it.read more

From the owner: Welcome to the AmericInn Thief River Falls, Minnesota the ideal location for your next stay,…read morewhether you're traveling for business or pleasure. We are proud to provide the amenities you want most and deliver them at the highest level possible starting with comfortable, quieter guestrooms. Our Thief River Falls hotel offers a variety of room types including suites with a whirlpool and fireplace. Wake up each morning to our free, hot, home-style AmericInn Perk breakfast and stay connected with free, hotel-wide, high-speed internet. Guests also enjoy our inviting, indoor pool and hot tub.

Management can not be trusted. Made a reservation for a room with king size bed. Recent heart…read moresurgery so I needed a recliner for the evening. When we checked in we were told we had been demoted to a room with double beds, hence no recliner. Told it was the managers decision, no reason given other than that. Very few rooms had been rented judging by the lot. Apparently someone more important needed a king. Management had no right to switch rooms on us.

The C'mon Inn is really the nicest place in town. It could definitely use a refresh of new carpet,…read morepaint and overall "freshening up" but the people there are great, location is great, community area is fantastic for gathering with friends and family and the prices are ok. Hopefully a remodel in the future to get the "old" odor out of the rooms but always my first choice.

Nice clean hotel. Friendly staff. However I didn't like the…read morefact that we we booted out of the sitting area of the pool and had our door shut by the night guy because he expected us to be very loud. We had just started a board game and had sleeping kids. How loud did he think we'd get? Rules. Rules. Rules.

Wow, what can I say, I slept like a baby, everything was clean and the food really exceeded…read moreexpectation. The value was superb and so was the stay. I'll be back!