Friendly guy checked us in. Rooms are clean, fairly up-to-date, but a little on the older side. Put…read moreit this way--it's the nicest old motel that we've stayed in.

Clean, quiet, convenient, friendly and very reasonably priced. Friendly owners and front desk…read moreemployees. We will stay here again! Great bang for your buck.

This is very clean lodging located about a half mile from Main Street. The location is next to a…read morecemetery, which is excellent for running your service dog. The breakfast is adequate and the staff is outstanding! I highly recommend this outstanding motel!

I've stayed in a lot of hotels over the years, and Mandy was by far the best host I've ever had…read more Any question I had, she had the answer right away. I even showed up a day early, and she went out of her way to help me get a room that night. Everything was spotless, and her kindness and professionalism made my stay exceptional. I'm very thankful for all her help.

TERIIBLE customer service! Refuse to issue a refund for a fraudulent charge! They just kept saying…read morethat I made the reservation and should have cancelled 24 hours in advance - how does one cancel something they know nothing about? They refuse to work with me and issue a refund. I spoke to a few different people here and tried nicely to work with them but they were of ZERO help and rude about it!

You can write 1000 reviews and nothing will change. Searching to find a single word for this hotel,…read morebut there are so many one could use; lazy, rude, greedy, unwilling, self absorbed... They just don't care. They are running this hotel into the ground, in it to make the money and nothing else. There are no other hotels in Grafton so one is forced to stay here. I've had to stay here twice a year for 10 years now. In the beginning it was good until new management took over. The bar and food closed down. They use to make great homemade pizzas that were worth looking forward too. The hot tub has never been open and the pool is hit or miss. The rooms are dirty, appears they barely ran a vacuum over the floors. They should shampoo the carpets. Holes in the ceiling down the halls, daylight showing between the wall mounted heater/AC. Fingerprints on the furniture in the room tell you they did not wipe anything down. When you first walk in there is usually someone sitting at the front desk on their phone and others just standing around. Sidewalks are not shoveled. Basically there are a lot of things that could be done to improve this hotel, but there is absolutely no effort to do so. When you see the rates go up you're optimistic that maybe they have made some updates to improve the property, but it appears it is only to pad their pocket book.

Hampton Inn 2985 42nd Street South…read moreGrand Forks, ND 58201 Lodger Beware: I stayed at this location on July 23rd and July 25th. This location is in the middle of a renovation, so some dirt and discomfort were expected. What I didn't expect was no Wi-Fi. I checked in at 9pm on July 23rd and by the looks of the parking lot, the hotel was 40% occupied. I went down to the front desk and informed the desk attendant about the issue. He simply said, "it happens all the time and I've told management". Ok, so no Wi-Fi tonight. Early the next morning, I did have limited Wi-Fi. I was back on July 25th, about 2:00pm - 10% occupied. Same Wi-Fi issue, but this time, in the afternoon, really? Again, down to the front desk, different desk attendance. She said, "I've been getting a lot of complaints about our Wi-Fi". No offer of compensation, gratuities, nothing. Now I'm frustrated. I asked her to contact the General Manager and consider 10,000 Bonus Points for the lack of Wi-Fi and the general annoyance to the guests. Guess what, Crickets! As a Hilton Diamond Member....this location is off my list!

The hotel is currently under renovations. If you like camping, this the hotel for you.read more

Great place to stay, especially if you're traveling on the "gov rate". These are indeed suites,…read morethey have a mini kitchen with a full size dishwasher, microwave and fridge. There is a small couch, desk, dresser, two side table and (of course) the bed. The closet has space for hanging clothes, three half shelf's and a full length shelf across the very top. Amenities are nice; pool, small gym, jacuzzi, and laundry. The hotel has a breakfast buffet each day, and on Monday thru Wednesday they have a social hour with beer, wine, and snacks. The lobby, elevators, common area carpets and walls look great. The staff are incredibly nice and were more than helpful in telling me about places to see and eat at. The room I had was very nice, clean and comfortable. It has a thermostat I could control to make the room more comfortable. If you have a critical eye, the room was showing a little wear. The vinyl flooring in the kitchen and the ceiling in the shower had some slight water damage. The desk chair was shedding its top layer of fabric, and the ottomans had seen their fair share of use. Overall great experience and I would come back again. I love the Amenities offered here to guests, and the staff are very nice.

I have stayed at IHG properties many times, and I cannot recall a stay this disappointing. The most…read moreserious issue was a room security concern. On August 26, I returned to the hotel around 3:00 PM and found my room door propped open. No one was inside. About five minutes later, a TV repair technician arrived and said he was almost finished. There was no hotel staff escorting him, and no one verified my room or ensured it was secured afterward. Leaving an unoccupied guest room open and unattended is completely unacceptable and creates a serious risk to a guest's belongings and safety. I reported the situation to the front desk and was told the General Manager would follow up with me. The GM never contacted me. Given the seriousness of the issue, the lack of follow-up was extremely disappointing. The condition of the room was also well below expectations. The AC struggled and repeatedly shut off during the night, forcing me to get up to reset it and resulting in very little sleep. The carpet was badly damaged, with chunks missing, the wood flooring was cracked, the room looked dingy and run down, and the shower had very poor water pressure. I also considered using the pool but decided against it because the water appeared green and dirty. There were some positives: the breakfast and happy-hour staff were fantastic, and the food was excellent. Those ladies deserve recognition for their great service. This was my third stay at this property, and unfortunately it will be my last. The combination of the room condition, security concerns, and lack of management response has completely eroded my confidence in this hotel. I hope IHG and hotel management take these concerns seriously and address them.

Answer your phone when I call down to front desk No toilet…read morepaper towels are stained Phone had something sticky on the earpiece basic cleaning would be nice

This hotel is the worst hotel that I have ever stayed at they tell you the charge is one amount…read morebut they charge you a different amount and then they say that the charge on my bank statement is not from them when It says American INN of Grafton. I want a full refund for the lies that they told me. On top of that the Whirlpool tub in the room didn't work nor did the room match the description that they have on the website. IN MY OPIONION THIS PROPERTTY LIES TO THERE GUEST AND STEALES THERE MONEY AND SHOULD BE CLOSED AND THE EMPLOYEES CHARGED FOR THEFT AND FRAUDULANT BUSINESS PRACTICES.

I've never felt so welcomed at a hotel, Mattie was amazing. He upgraded my room (which was already…read morean excellent price). The room is so great that I'm staying an extra night. Their free breakfast is wonderful and they even give you a free drink upon arrival. I highly recommend the king bed jacuzzi suite.

I would **NOT recommend this hotel** based on our experience…read more We had a crew staying here for MANY weeks while working on a job in the area. Eventually, one of our crew members reached out to let us know that their rooms were rarely cleaned during their week-long stays, and their sheets were not changed even once. Unfortunately, our experience with the manager/owner was just as disappointing. The way I was spoken to on the phone was extremely rude and degrading. I was repeatedly talked over, and there seemed to be absolutely no willingness to listen to or address our concerns. Customer service and professionalism were seriously lacking. After spending a significant amount of money housing our employees here for multiple weeks, we ultimately decided to stop booking with this hotel and move our crew to the Cobblestone instead. The difference has been night and day, and we've had a wonderful experience there. When a company is providing you with consistent, long-term business, basic cleanliness and respectful customer service shouldn't be too much to expect. Unfortunately, neither was provided here.