The staff is very unprofessional and the business is not efficient by any means. Even if you call…read moreahead for a simple part expect to wait for an hour. I was told that was standard. Did I get the part I came for, yes. Will I ever return or suggest this place to someone, absolutely NOT!!

Michael auto repair i been dealing with Hooper for about 2 years now and with young lady Mis…read moreShanita who is very professional who get me the right parts on time everytime she is very nice and professional woman who knows her stuff

The sales person installed my wipers that I just bought. Now that is great customer service!read more

I don't comment much on my positive or negative interactions with companies. However, this one I…read morehave been thinking about for 2 days and I must comment! O'Reilly has an amazing employee that is self motivated. Hard to find in today's society (IMHO). Anyways Tony the assistant manager deserves a promotion and maybe running his own store or better yet moved up to corporate for training other stores how things should be done! I came into the store to get my rotors turned and this guy went above and beyond for us. I had to drive here because my local store said they couldn't do it for some reason. However, Tony stepped up big time. I want everyone to know how awesome this experience was with Tony!

I recently visited your store at 1300 E Franklin Blvd, Gastonia, NC 28054, where I was given the…read morewrong rotor size for my 2019 Toyota Corolla L series. This mistake caused damage to my car, forced me to miss work, and cost me additional time and money to resolve. While the manager, Katie, apologized, this is not, and do the damage that has been done. I urge others to reconsider where you shop for parts. O'Reilly auto parts might be a better solution.

My car needed new battery. They assisted me with a jump-start. They sold me a 3 year battery that…read morethey installed in no time to get me back on the road. Great service and I was very impressed by Thier knowedge of other parts I needed. Other AutoZone I have been to were not as knowledgeable or as helpful as they were.. definitely going to buy my car needs at this AutoZone from now on.....

I am still waiting on a store manager to call me back regarding a situation with a battery. It's…read moregoing on day 3 with me having to call the store myself and giving my number to a team member twice. I'm not understanding where the breakdown of communication is happening, but this isn't good customer service.

This is where I get my auto parts and supplies I have…read morepurchased several car batteries over the years and they stand behind their warranty. I have had to replace some and they do it promptly and courteously. They have their computer that can find your car so they give you the right part I get my wipers here and they always put them on for free There is lots of stuff to keep you car clean and well maintained too

I used to love going here as it was a friendly and welcoming atmosphere. You were greeted and…read moretreated with respect coming in. Now that someone else has taken over, it is a completely different experience. Most of the employees treat you like they would rather be doing anything else. You are completely ignored the majority of the time when going in and there has been times you stand in front of the register to be checked out only to have to stand there up to 10 minutes just waiting on someone to come over. I try to completely avoid this store if at all possible. It saddens me that this store has come to this. I work in customer service myself and would never treat my customers the way my children and I have been treated here.

Gas stop as I'm starting the next road trip. This shop is about two miles off I-85 but if you're…read morefilling up with gas and have the 7-Eleven app, you might be able to save enough that it's worth the detour. And of course, it's a full 7-Eleven inside so you'll find snacks and drinks and beer and roller meats and chicken wings and slices of pizza and Slurpees and such. This is my 100th 7-Eleven review in https://www.yelp.com/collection/DFVfMgaUXwosaDUxDvBBDA/Oh-Thank-Heaven which includes one in Stockholm and one in Copenhagen. [Review 18767 overall - 3352 in North Carolina - 2290 of 2022.]

I took my truck there. It was a big job that involved…read moreremoving the dash The job was done at a fair price and the A.C. works better than new I am a customer for life.

Absolutely I would recommend this business and I'll bring any vehicle I have that needs radiator or…read morea/c work. The man will tell what he'll do and do it reasonably and right. They have my business.