This clinic is absolutely amazing! Everybody in there is so friendly, welcoming, and so helpful…read more Made me feel valued And just like family. Recomended eyes drops as well, they go above and beyond! 10\10!

Was looking for a new optometrist in the area and made an appointment here. I was able to get in…read moreright away. The staff were friendly and Dr. Cowie was great and answered all of my questions as well as recommended options for both contact lenses and frames. I would definitely recommend Dr. Cowie to my friends and neighbours. Thanks again Dr. Cowie.

The staff at Optima helped me select a pair of glasses that I absolutely love.! The staff are…read moreextremely knowledgeable, and went above and beyond to help me find new glasses. I felt welcomed and so grateful to find a business that operated so well during Covid-19 with the guidelines in place. Thank you so much for the excellent customer service and amazing glasses!!!

We needed to get a replacement set of contacts on very short notice, and could not find anywhere to…read morehelp. This location went above and beyond to set us up with a temporary set as well as getting us an order of prescription contacts very quickly. The staff were excellent and knowledgeable as well as very friendly. We look forward to using them going forward!

Had a wonderful experience here! The staff is very friendly…read moreand helpful. Was able to get in before my appointment time. The only down fall here is that if you have to purchase eyeglasses here they are very pricey!! Sure they have a section for the more inexpensive frames, as you know you get what you pay for lower end styles. You want the more stylish frames, you guessed it you pay dearly. Other then that the Doctors here and staff here are great! We have been coming here for decades! Yup I said it decades, when our kids were small now they are older with kids of there own. (Our original eye Doctor at this location passed away years ago) Yes, our kids with their kids come to this location as well!! Over the years this business has had renovations done, looks very classy and professional inside now. -Parking can be scares at times depending what time of the day your appointment is. -Over all, Of course we will be returning! -Never had bad service here.

I cannot express it enough that the people that work here are nothing more than rude and act…read moreentitled any time I have dealt with these people! My family used to use this company for our eye care needs and when I was picking out glasses two of the staff were talking loudly enough to hear behind my back about how I was being difficult for wanting a simple pair of frames and not the flashy expensive pairs they wanted to sell me. After that we decided to take our business elsewhere. These comments in no way reflect the eye doctors at this location. They even fired one of the staff that was rude to us due to multiple complaints. We considered going back, but changed our minds when our sons glasses frames needed to be replaced, but were dealt with a rude condescending male and female that said they would get back to us and of course never did. Our family has worked in customer service for a combined 70 years total and know this is not how you conduct good customer service! Will never go back and have even been told by a few surrounding businesses that they are not nice people to deal with! Highly recommend anywhere else! One star for the eye doctors only!

Not. Impressed. So unimpressed that I walked out today…read more The front staff were condescending with their holier than thou attitudes. I forgot my insurance card at home but had my husbands and they went on and on about how they can't possibly bill direct to his SunLife plan and tried making me feel like an idiot. First, you didn't give me an opportunity to look for my insurance information in my email without going off on me and second, I wasn't asked if that was indeed they way I wanted to pay. The third straw is they clearly do not carry the Tiffany brand eyewear that I was searching for although their website advertises it!! I would have happily paid cash to get exactly what I was looking for.

Charissa and Joy are fantastic! When my daughter broke her glasses we were given trial contacts at…read moreno charge until she could get her new glasses! Always a pleasure to talk to on the phone and extremely friendly! I would highly recommend Browz! Keep up the great work.

The staff at Specs is helpful, knowledgeable and friendly. Through comprehensive testing, the…read moredoctors diagnosed a potentially serious issue and ensured I received the proper care. I would recommend Specs to family and friends for eye care and eyewear.

Hummm do they even check there messages :( no one there to Answer the phone ... ?? and…read moreof course you can leave a message as its full ...... "( :Shame it changed hands i loved the women that use to run that place organized and on top of there game

Great Experience, the Doctor was very thro in her examination, Took the time to listen to my…read moreconcerns and was genuine. The staff treated me kindly, were knowledgeable and very helpful, i got reasonable priced frame with high quality lenses and a pair of designer sunglasses ready for pickup earlier then expected super happy with my purchases impressed with the service and selection of designer frames, great environment. definitely will go back !!!

From the owner: 1.Summer specials - Designer frames on sale- ask in store!!…read more 2. Back to school specials!

You are treated like gold at this facility. I have been going for 10 years and enjoy every visit.read more

I was a customer at this office for almost 6 years and it's scary what they allow to happen…read more I was 8 months pregnant and cracked my tooth. I was told I needed extensive dental work and that I should do it immediately. After researching the anesthetics and visiting my family doctor, I was told that under no condition was I to proceed with the "recommended" work. Anything for a buck right? Even worst is that I got another opinion a few months after delivering my baby and was told my teeth were perfect! Perfect!! Imagine that.

My family has been long time patients here - initially for the convenience, then for the service…read more However, the quality of service has been noticeably deteriorating lately. Things to consider: (1) Covid prevention protocol is virtually non-existent for a medical office. They ask a few questions at time of booking but no follow up screening on the day of appointment, no 2m distancing established for waiting patients, no noticeable sanitization in between handling patients, payments, etc (2) Full upfront payment required for ordering glasses, contacts - this is new and significant because the wait time to receive the product has increased so you are out of cash but without the product for a longer time. (3) The time estimate they give you for receiving your glasses is not close to accurate. In one case 5-10 days has become over a month and we still do not have the product. In another case, 5-10 days is now over a couple weeks and counting. It is possible that their labs may be backed up but providing a realistic heads up or following up appropriately would be nice considering that the waiting patient is coping with less than ideal vision in the interim. New patients should plan to get their eyeglass prescription filled at LensCrafters, Costco, or other more expedient providers if time is a factor.

I had a serious concussion that has left me with neuro-ocular problems.Dr. Luk figured out within…read moremy first visit everything that was going on that two other specialists had missed. From that test, I ordered glasses through their office at a much lower price than quoted by my original optometrist's office. I've had my two new sets of lenses in my glasses for just three days, and the difference is pretty amazing. They are comfortable to wear, and my headaches have diminished thus far, finally. I plan to enter their vision therapy program, which is a pay-per-visit arrangement (aka not $3000 up front like a SE vision therapy office) and will update should there be anything but stellar value.

This place is amazing. Great selection, great prices, and…read moreamazing staff. We've been here several times (4 kids) and they always have the glasses ready with in 45/60 minutes. They save us an average of $200 per kid, not having to pay those stuck up store prices. Well worth the drive to Cross Iron!

Plenty of staff to help your decision. Good selection, given its kiosk location…read more Very professional and glasses were received much sooner than was promised.