Amy was great at helping me with my new glasses - everyone was very friendly, mahalo nui!

No matter how slow the Mall is, LensCrafters is almost always busy. it's easy to see why as they have an excellent selection and highly capable staff. All of them are outstanding but Amy and JD are amazing. Their on site optometrist is also excellent and efficient. read more

LensCrafters is an excellent concept to begin with and on top of this they provide excellent service and great options for glasses. I'm on vacation in Maui and just broke my glasses I called the store and they set the identical Pair for me as I paid for a warranty and am using this. So so happy. I love this business. It has saved me from having troubles with broken glasses and difficult time trying to work so yay for LensCrafters and the Maui store at the mall is the best! read more

This is a well-run business. My family have gotten many pairs of glasses from them. Everyone who works there is very professional, friendly and knowledgeable. Special shout out goes to Amy and Amanda. They're always so helpful and also Jay to make adjustments to my glasses in a timely fashion. read more

Amy was the sweetest, we had a pair of frames break on the beach and we had get a replacement elsewhere and she still switched out the lenses for us, and was just such a doll! JD was also great getting a pesky lense in and just a help in general also! They're always the best at LensCrafters :) read more

We were in a rush and lost a pair of glasses, Jack Hook was able to help us within 30 minutes we walked out with a brand new pair of prescription glasses. Whole process was so easy and Jack made the process seamless and easy. He's a life saver. HIGHLY RECOMMEND both Jack and LensCrafters read more

Ro worked hard and got some help from Jack to bend my wireless glasses hinge and temple back into good shape (I sat on the glasses while watching for tsunami last Wednesday). The frames are delicate and Ro worked carefully to restore as much alignment as possible. She knew I didn't buy the glasses at Lens Crafters. It didn't matter. Incredible friendly, careful, dedicated customer service. I will buy my next pair of glasses (maybe replace the still slightly deformed frames) at Lens Crafters. Many thanks to Ro and Jack. Definitely five stars. read more

My experience with Jack and JD was the best. Although they were busy, their customer service was excellent. They both knew what they were doing. read more

Amazing, my glasses broke while on vacation and Amy was so helpful and by the time I get home I'll have my replacement pair. Thank you for your kindness, compassion, and service! Mahalo! read more

The associate by name of Amy they one I walk in she was helpful and friendly till my glasses arrive , she make sure arrive on time before I leave Maui read more

We were traveling from Kansas City and my husband broke his glasses on the plane. We found this LensCrafters location and Quinn was so helpful in securing his lens and repairing his frames. Saved us so much time and money! read more

Having a relaxing time on vacation and found my eyeglasses, which I use at night, popped a lens out. During the day, I use contacts, but it's nice to see after I take the contacts out. After a quick Yelp search, I found the LensCrafters was a quick drive across the island. Once they opened the next morning, I gave them a call and got assurance they would do their best to repair my glasses. The nice young lady also suggested that if I could get a copy of my Rx from my optometrist, if they couldn't fix my current pair, they could set me up with an affordable replacement without the expense of another eye exam. My current Eye Doc's office found my record and shot me a copy of the prescription. Off we went for a beautiful drive across Maui. As soon as I arrived, they took a look and handed the glasses parts to a technician. Within s few minutes, I had my glasses --. Which fit great All with kindness and no charge! This location of LensCrafters really went beyond my expectations with care and courtesy. read more

Lost my prescription sunglasses. Literally was able to get a new pair in less than an hour. Staff was very helpful!!!!

Update September 2020 It's a Sunday and I just happened to go in the Queens Mall for books. My Rx sunglasses had lost the exact fit for my face. Prob too many times in the case. Well i dropped in for a adjustment , and was told no worry we can do that now. It was a regular fitting like getting new glasses and after the third try on , they were exact. This was no charge, no questions and simple. I think every step together was only ten minutes or so. The fit is so good. I could not be adjusting these and run the risk. He had a special tool he had modify to not damage the metal surfaces. COVID precautions in place Mahalo read more

Jack was super helpful in helping me choose the frames that suited me. He was very honest and I appreciated that! I ordered Tiffany frames and walked out of the store with a big smile on my face. I can't wait til it comes in! Thank you, Jack! If it wasn't for you, I'd have been in that store for hours trying to decide on the perfect frames! read more

Most amazing team. We had a situation where my daughters glasses broke here on Maui and like super hero's they came to our rescue. Amy and Alex we thank you soooooo much for saving the day. We thank you from the bottom of our hearts. read more

I've been to multiple places for eye exams and glasses and LensCrafters was the best one of all! I was recommended to go to this location by a few of my old coworkers. Getting an appointment is fast and easy, you can either call or do it online. For a few years I have been seen by Dr. Truong and he's awesome! Dr. Truong is very good at chair side manners and he explains everything to you very well. I was always afraid of getting contacts but he talked me into it last year and I'm happy that I ditched glasses! When I was getting my contacts fitted I was helped by Ro. She's super sweet and nice every time I go here. I have really bad anxiety but Ro was so patient with me when I was learning how to use contacts. She even taught me a trick on how she places/removes her contacts. Although it took me 30 minutes (very long I know) she kept reassuring me to not be afraid to touch my eye. The customer service here is great and the entire place is so clean. They sell very nice frames for glasses. I bought two Raybans, one with clear lenses and one for sunglasses. I would totally recommend this place to anyone who needs to get their eyes checked or buy glasses! read more

Open appointments. Not a long wait time. Located bottom floor of the mall. Takes HMSA insurance. Quick. Knowledgeable. Will be back.

I cannot say enough about how great the staff here is! We had an early flight out of Honolulu and (after a sleepless night and rushing to get to the Uber) I left my glasses on the dash of my car (as I always do). We were going to Maui for work for a week or more and I knew I would be driving at night, so I needed my glasses! Thankfully, my eye doctor was working on Saturday and was able to provide me with my prescription. That weekend was President's Day weekend, so Lenscrafters was crazy busy! BUT, the girls were just AWESOME!!! (My apologies as my trip extended another week I forgot all their names.) Not to mention, the sales they had that weekend were UNBELIEVABLE!! I went in late on Saturday and was more than happy to return on Sunday to pick them up; but, OMG - no matter how busy they were, the glasses were done just as we were about to leave the mall. I was beyond ecstatic since that would mean I didn't have to drive in from Kihei the next day. THANK YOU SOOOOOOOO MUCH!! I know there's a location here in Honolulu; but, I'm seriously thinking of flying into Maui the next time I need glasses - that's how great these guys are! read more

5 stars for Dr. Rummal, who was patient, knowledgeable, and answered all my questions about different lens options. 1 star for the rude worker who did the first part of my eye exam. After she looked at my eyes in the machine, her exact words to me were "Wow, your eyes are bad". I work in mental health and I have many friends who are nurses and doctors. We would NEVER use this kind of judgmental and negative language with our clients. If you are in the medical field supposedly to help others, why would you insult someone's physical condition (which they may have no control over)? She could have just said my prescription was high like Dr. Rummal did. I called her out on her comment being inappropriate and she apologized, but then she said "I just never saw someone so high in the negative". Obviously this wasn't a nice comment either. A worker calling someone's vision bad at an optometrist's office is like a PCP telling me "Wow you're fat" at a physical exam. After sitting me down in the next office, the worker sat in her chair for a few minutes typing on her phone. Even if it had to do with work, she should have said "the doctor will be right with you" or something like that. If I text in front of my clients I always make sure to say I'll be right with them, or I need to do something important on my phone. I had to interrupt her texting and ask if the doctor was going to come in soon. It was my birthday and after spending $250 out of pocket on this appointment, I should not be leaving feeling irritated. She was nicer at checkout but I recommend more training for your staff to speak to clients in a respectful and professional way. Thanks Dr. Rummal for being so kind and positive during the visit. It turned things around from an unpleasant start. read more

This place is was great , quick & clean! Staff was friendly. I had an easy time getting it all done. Would return

By far the best LensCrafters customer service experience ever. I just purchased a new pair of glasses (with insurance) and along my travels, they were damaged. Unfortunately, where I was staying there was no store nearby. I called this office and asked to speak with their manager and share my situation. Before I even finished, JD (the store manager) had already answered all my questions creating a stress-free process for me. Thank you for your foresight. read more

My glasses broke yesterday. I went in today, a Saturday, and picked a new pair. They were ready in an hour! Amazing. Only 4 stars, because you better be prepared to pay! They only offer designer brands; Dolce & Gobbana, Ray-Ban, Tiffany & Co., etc. Thank god I have insurance, my new glasses would've been $762. Still ended up paying $366, but again, ready in an hour. Plus, my glasses came with a warranty, if they are broken/damaged in the next year, I only need to pay a $25 copay to have them fixed. Staff was very friendly, manager JD was very kind and helpful. read more

One of my holiday traditions is to wait till the very last minute to claim my glasses credit for my insurance coverage. This year was even later than normal with all the COVID-ness. Emily was an absolute ace in helping me navigate the path and made everything come together with grace, patience, and generosity of spirit. My niece was with me and she said, "wow, she was so amazing!" Thank you LensCrafter's for your commitment to such talent, all the precautions of sanitizing, and keeping us all taken care of vision wise! read more

JD is so knowledgeable kind patient hes a great guy also Ms. Piper has an amazing personality very helpful and sweet. I've dealt with JD more than a few times and it's always a pleasure! Aloha Julia Piper read more

I am visiting from the mainland and my husband inadvertently lost his glasses. Amy the assistant manager was so kind and was able to help us get a replacement within an hour of driving from Kehei. She also was super friendly and recommended numerous places to try out, one being just steps from where we are staying! Definitely very friendly staff and would recommend! Thanks Amy! read more

I like this place because they are very helpful. Even after I received my glasses and had issues. Like with the fit, they will happily make any adjustments or repairs. read more

I needed new glasses after unfortunately dropping them in the ocean.. I went to LensCrafters the very next morning and got glasses within 1.5 hours! They are very comforting and extremely nice and are very much willing to help. Reading others reviews led me to this place, and I have 0 regrets. Thanks again! read more

True professionals at what they do. Quick and painless process. My husband needed glasses, and we walked in with a prescription and an idea of what frame he wanted. We were helped in an efficient way. She made (what can be a confusing) process feel so smooth. Our options were clearly explained to us and our order was ready within the next day or two. read more

I was in need of emergency glasses after a wave related mishap while playing with my son. Fortunately I had an active script so just had to go and pick out some frames and get some lenses. Thankfully my script is not too exotic so Maria and the good people at Lenscrafters were able to get me set up in short order. Nice if not exhaustive selection of frames, reasonable prices, and fast fast service. They helped me in a pinch and were very nice, so thumbs up overall! read more

Amazing service! i called because we extended our stay in Maui and i didn't have enough contacts to get through the extra days. they had my contacts in stock, stayed on the phone to verify my prescription was acceptable BEFORE i drove all the way to the store. When i walked in she knew my name and was ready for me! highly recommend! read more

I love this location!! By far the best customer service at a Lenscrafters ever. All of the staff was very helpful and friendly. The store had a wide selection of Eyewear products and I ended up getting both a pair of sunglasses and eyeglasses! Wish all locations are like this one! Mahalo!!! read more

I go to JD who has been very helpful and tries his best to answer every questions I may have. Was a walk in customer and have been loyal when it comes to getting my prescription and glasses here. read more

Growing up I had 20/20 vision and never needed glasses. Although as I've now crested over the ridge of life that is my early 30's I started noticing that I would immediately lose my golf ball upon my initial drive and would have to strain to see where it landed. A coworker let me try his glasses and I was taken back to the early 90s when ace of base ruled supreme and it opened up my eyes. Distant trees weren't just rough shapes, I could see every branch and leaf. Fast forward two months and I'm searching for glasses after getting my prescription. I'm not a nerd, I've never had glasses. How do you buy glasses?! Do you just show up? I called Lenscrafters and Taylor assisted me with letting me know that you just show up. Upon arriving she asked some questions to get a feel for exactly how vain I was and what kind of frames I was looking for. Oh man, Taylor knocked it out of the park with my vague description of I'm looking for that 80's filipino dad aesthetic. Gold rim aviator ray bans. She had me pegged almost immediately. Mind you this is after I spent a good chunk of time looking for frames myself. Taylor had picked the perfect pair of frames within 3 minutes. Doing measurements and adjustments was a breeze. This didn't feel like a used car lot either with the hard upsells. As someone who spent 3 decades making fun of my friends who needed glasses, it was a hard pill to swallow to finally break down and join them. Taylor made this a painless and fast process. 10/10 would return. read more

Where should I start From the beginning,stood outside the store, (COVID} was invited in by Team leader Amy, she politely told me that someone would be with me shortly, a few minutes later she came back to see how I was doing, Amy introduced myself to Maile which is the GM.. Maile is a very energetic person, always smiling and very knowledgeable and super patient, I let Maile to go around and choose some frames for me, the store was busy but Maile was calm , Maile walk me through the whole process and measurements part, I never seen her raise her eyes or that look that someone gives you to hurry up, I tip my hat to Lens Crafters, and especially the team of employees,from Maile (GM.) to Amy ( Team leader) Amy, So Lens Crafters please acknowledge them with sincerity and not a form letter,Aloha Steve I forgot my Drs appointment was two days later, I was met by Amy, and this time she was my salesperson, Maile was off, waiting for a different atmosphere but it was as pleasant as my first visit,Amy was a sweetheart, I bought two pairs of glasses a couple of days ago, but I wanted two more Amy picked out a lot of frames to chose from, honestly i was waiting for some kind of attitude or something, it seems to good to be true how nice people can be these days, but I was proven wrong.Amy was so pleasant to everyone in the store and to myself,the store was so busy, Amy came up to me and said Maile came in to help out, I wasn't surprised at all, hell of a team, I can see why the store does so well, . Thank you Ladies for a deeply appreciated shopping experience keep the Great Work STEVE Z read more

I was shocked at the poor quality of eye exam that was so fast I knew it was incomplete, resulting in a wrong prescription that I later had verified by paying for another eye exam elsewhere. Normally, eye exams include 6 or 8 or even more comparisons like, which is better 1 or 2? The "doctor" there asked me that only 2-3 times for each eye, 1 time for distance, and it felt so rushed that I questioned the accuracy before investing in expensive lenses and frames. Sure enough, after a quality and thorough eye exam elswhere, the prescription was significantly incorrect. I would not recommend this location or eye doctor, Dr. Andrew Rummel. read more

I went in today and got helped by Amanda while picking out my glasses. She was an absolute sweetheart and made the process so fast and simple. She automatically came up to me after my exam and made me feel so comfortable and was just so sweet to both myself and my friend. I felt like I was visiting a friend at work. I will definitely be coming back, simply because she works there. If you go in, try to get helped by her, you will not regret it!! read more

came in for eye exam and contacts in october 2021: after going to lens crafters for 15-years, they no longer take hmsa, wtf?!?! no worries, plenty competition.....i'm done here!! read more

The staff at Lens Crafters are the tops. I went to the beach today and a huge wave decided to take my glasses for Nemo and Dory to find at some point in the future. Well, I called Lens Crafters at the Mall and they were so kind to work me into their schedule and give me an eye exam and stay late to make my glasses so that I could enjoy the rest of my vacation in Maui. Props to the doctor also. He was very knowledgeable and thorough. I'm very pleased with Lens Crafters!! read more

The staff at Lenscrafters are amazing. I walked in to have my scratched up lenses replaced, and without my knowledge...or theirs...I had an incorrect prescription. Painstakingly, patiently, and with good humor, they all helped me to build the perfect pair of glasses, on the third try. I almost cried when I put on my glasses and could see! I don't think there is one staff member I did not work with. It was a team effort. Each one was determined to make it happen. They are all extremely knowledgeable, innovative, kind, patient and have incredibly great attitudes. They kept me calm with their sincere desire to assist and determination. And, by the third pair of glasses, we had become friends, and were all laughing together. I will never go anywhere else. I made an appointment to see their eye doctor, so this would not happen again. They took my insurance for the first pair, did not charge me for the second, and gave me 40% off for the third. So fair. Thank you so much LensCrafters, Taylor, Maile, Amanda, and all of you whose names I do not recall. Kristina Jackson read more