The quality of the products are great. The customer service is TERRIBLE. I was charged today for a "personalization fee" for an order that I placed over 3 1/2 months ago - on November 26, 2025. I had no idea I was being charged this fee and requested that I be refunded immediately. I was upset that Lenox would charge my credit card without authorization to do so on a purchase from so long ago. When I demanded the refund (twice) I simply received a response "this fee has not yet been charged" ... this STINKS. I will not shop with Lenox again. Wendy read more

Very disappointed with my experience with Lennox. I paid an extra $40 for "next day" shipping when I placed my order on May 7, 2026, but my order did not arrive until May 11 -- four days later. Clearly not next day delivery. What made the experience even worse was being told I would still have to pay a return shipping fee, despite not receiving the expedited shipping service I paid for. Poor customer service and disappointing policies. I will not be purchasing from Lennox again. read more

Absolute joke of a company, can't get any one on the phone. I tried calling for weeks because my package was stagnant. I finally got someone on their website via chat and was told oh sorry that product is out of stock so tough luck. I was told oh sometimes we have large volume on our website and we can't update the inventory??? Mind you this is a Christmas gift that I ordered in November. And instead of them reaching out to me right away and letting me know their mistake I had to call numerous times and try their chat daily until I finally got an answer. If I was you I'd stay away from this company all together UPDATE: found the exact set I was looking for on Amazon, 2 day shipping and I know at least if there's a problem I will get contacted. read more

Lenox Corporation - Home Decor Near Me

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I had a very disappointing experience with Lenox customer service. I placed an order and immediately called to cancel one item. I was told it would be canceled. About a week later, I got an email that the order was out for delivery, so I called again. This time customer service told me there was "no proof" that I ever called, but to wait until delivery and then call again. He also said he would leave a note on my account. Once the order was delivered, I reached out again through the chat function, and they claimed there was no proof of either interaction and refused to help with my return. Overall, extremely frustrating and not what I expected from this company. I will not be ordering from Lenox again. read more

I am extremely disappointed with my experience with Lenox. I placed an order in mid-December for a personalized holiday ornament. The order was marked as delivered on January 5th, but the package never arrived. That alone was frustrating, but what followed was even worse. Getting in touch with customer service is nearly impossible. I emailed daily and received no responses. Their website chat feature almost always shows as unavailable, so I was genuinely shocked when I finally managed to connect with a live agent. Unfortunately, that agent (named Claire) was not helpful at all. Instead of offering a replacement or refund for the missing item, I was told that my order "was not charged in full" and that I would need to pay additional money before they could even begin processing a refund. This made absolutely no sense because I had already been charged the full amount and had the receipt to prove it. Even more frustrating, the only consistent way to reach anyone at all seems to be through their Instagram account, and even then, responses eventually stop. At this point, I still do not have my order, no replacement, and no refund, and I have spent far too much time trying to resolve something that should have been handled in a single customer service interaction. If you are ordering from Lenox, especially for time-sensitive or personalized items, be aware that if something goes wrong, you may have no reliable way to get help. This has been one of the most exhausting and disappointing customer service experiences I have ever had. read more

I don't even know where to start. I ordered a snow globe on Dec. 2 for a Dec. 12 holiday party. The website stated standard shipping in 4-5 days. I tried to track it on Dec. 10 - nothing. I emailed on Dec. 11 - nothing. I called on Dec. 13 and waited on hold for 2 hours and 20 minutes for the guy to tell me that he doesn't know. I've tried the chat feature and no one was available. I just emailed again... It's now the 18th - 16 days after I placed the order and it has not shipped. It was a gift for a special friend and now it's worthless. Do NOT waste money with this company. They do NOT care and can't be bothered to even respond. The product is now showing out of stock, but they have my money and I have NO gift. I'm beyond angry. read more

I purchased my order in December for Christmas gifts, and apparently they didn't charge me correctly at the time, because I received ANOTHER charge THREE MONTHS LATER, for my already completed purchase. This happened with no email warning, just a receipt for my payment. I tried calling and sat on hold for 30+ minutes with no answer, and the "person" on the chat feature was incredibly rude and unhelpful. Honestly the worst customer service I've experienced in a long time. read more

I need to return an item from my order. I need a return authorization number. I called the number listed on the return card and was on hold for over an hour and a half only to be disconnected. I tried the chat feature and found no one was available. This was all during their normal business hours. Completely unacceptable customer service!! read more

Popular brand of porcelain and ceramic wares I've grown my collection on some of my favorite porcelain and glass items but Lenox isn't one of the brands. I've seen these timeless pieces sold in department stores and they also have dedicated stores in some Factory Outlets. This Christmas I received my first Lenox piece, a gift from my co-worker. I feel special since I know these pieces aren't cheap. I did find a prized spot on my mantle for this cute seasonal scene that lights up. Santa stands inside a cone-shaped snow-detailed glass encasement, festively presenting gifts. Last year I purchased a 2022 Baby's 1st Christmas rattle porcelain Christmas ornament to give as a gift. The ornament came with a blue and pink ribbon so the parents can match the color with the child's gender. I purchased this in store at Macy's. It was on sale and I was able to use an additional Star Money. Overall, a $60 original price item came down to $16 total I paid. After reading all the bad reviews due to online orders and delayed shipping I'm glad I purchased this gift in-store. Lenox pieces also come in dinnerware, serveware, decor and gifts for any occasion. Review #3280 read more

Lenox Corporation - 12.24.23 Christmas 2023... Lit Christmas Cone with Santa Scene from my co-worker - Home Decor Near Me

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In a capitalist society, we love our things. The only thing more American than apple pie, is stuff! I had an aunt who worked for Lenox when I was growing up. I don't think she worked there long, but I got a lot of things during that period. It's hella expensive, but I always felt happy to have these prized possessions. I think most of them are lost after years of moving, but I still have a few beautiful snowflake Christmas tree decorations. They always make me smile because they remind me of things that were coveted and cherished in my family when I was young. They feel really special to me and definitely left an imprint on my childhood mind. read more

Lenox Corporation (Bristol Pa.) is a family favorite despite the cost. My daughter is a sucker for a sale on fancy items. One year she was buying a gift for our friend and purchased items from Lenox for herself. This year I'm looking forward to the holiday items she will bring to the kitchen and dining table during our Xmas celebration. She has so much glassware that I don't know one brand from another. If she purchased something new for 2023 I'll be sure to post a photo. Lenox was founded in 1895 by Dave Lenox. In my opinion he's got a quality product that can be passed down through the generations. Unfortunately we don't have anyone to throw a pass down to! I'm recommending Lenox if you're into this sort of stuff! read more

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Customer service is terrible! I placed an order and paid extra for next day air and have yet to receive any updated shipping information. When I tried to cancel my order the live chat agent was incompetent and couldn't help me. This is by far one of the worst experiences I've dealt with. read more

I purchased a personalized ornament from Lenox Corporation and it arrived with the wrong name. Over the past 3 weeks I have attempted to contact them many times via chat, phone, email etc... with no response from them. I am highly disappointed and unless it's made right immediately, I will not purchase from this company again. read more

The customer service and shipping experience are disappointing and frustrating. We contacted the company via email, chat, and phone about the Christmas items we ordered a month ago, but we have not received any response. read more

A month after I ordered, with no updates from the company mind you, I was able to finally reach someone. I had spent weeks emailing, calling and chatting only for them to tell me they didn't have the item and had been out for months. Instead of listing as out of stock, they just kept charging people hoping they might get more in stock. Then they were actually MAD that I cancelled my order. The absolute worst retail experience I can remember and I am almost 50 and have lived literally all over the world. I expected so much more from this company. read more

I recently received a 30-piece flatware set. It is beautiful and I'm pleased with the quality & delivery time. Problem is, one of the place settings is missing a knife, so the 30-piece set is only 29 pieces. I contacted customer service immediately - and received NO REPONSE for a week. I contacted them again today and was informed they are out of stock and unable to make a replacement order for me. I was instructed to 'check back' at the end of the month and at that time they would 'see' if they could process a no-charge replacement. TERRIBLE customer service. I will not be doing business with them again. read more

I ordered the spice village. It was packaged wrong. I was missing one jar and received a duplicate of another. I reached out right away. I received nothing but a run around. I tried calling and emailing. No one cared. No one helped. It is now nine months later and I still haven't received the correct jar. Worst customer service ever. I would give zero stars if I could. I will never buy from them again. read more

I bought some flatware during the holiday sale. Their website didn't say anything that the items I ordered were from "At Home" store. In other words, they didn't disclose the origin of the merchandise on their website, and when I received my order, the items carried the label from "At Home". Very misleading. read more

online purchase order Lenox.com official site lags shipping confirmation and customer service lacks resolution to track the shipment or the delivery carrier so customer can contact. read more

Super "mean " customer service rep. Order got canceled, want to find out why.... Called 800 number , the lady on the other side does not want to solve the problem instead just want to argue! Got no answer .... read more

Not sure why there are so many negative reviews as i had a great experience with Lenox. I wanted to get my friend Sondra S., a christmas gift that was beautiful and unique. I looked at the Lenox website because recently I had gotten some advertisements from them thru the mail... and i found Disney Christmas ornaments. They were beautiful and I could even have one personalized. Since I know she loves Disney, I decided this was the gift. I got her a Minnie Mouse ornament with her name on it, and also an older 2020 Mickey Mouse Ornament just to accompany it. While buying these two ornaments, I bought two for myself. I got a nutcracker ornament since one of my trees is themed from that ballet, and the other was a beautiful snowflake ornament for my ice/snow themed tree. When i got the ornaments, they were absolutely beautiful. I kept mine and then shipped the ones for my friend to her. She absolutely loved her gift! I made a friend happy! Isn't that what Christmas is all about? Spreading love and good cheer? read more

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placed a rather expensive order on Friday and paid extra for expedited shipping. have yet to receive shipping info to track. looked at google reviews and better business and seems to be consistent issue read more

Before you buy anything from Lenox.com check Amazon. It is usually cheaper Their website is very misleading as they make the regular prices much higher than they are to make it look like you are getting a deal. I ordered a 45-piece Oneida Flatware set that was 25% off. It said the regular price was $600, Sale price was $299.99 and I received 25% off the sale price which was $224.99. This deceitful (Lenox) company sells it for $189.99 on Amazon all day long and twice on Sunday. I called to complain and ask them to match the price and the unfriendly unhelpful customer service rep said that ain't gonna happen. So I am returning their junk at my expense and will no longer buy anything under the Lenox umbrella. Lenox used to mean quality and value. Now it is let's see how much we can rip off the customer for. Deceitful sales tactics although common are so wrong. read more

I have owned a 24 place setting holiday set for 45 years. I love Lenox dishes and all the serving dishes. I have a new set purchased on their website 2 months ago. I love it. I have no complaints about the products. Unfortunately, their customer service is the worst I have ever seen. For the last 3 weeks, I have repeatedly contacted them through their website to see if I could purchase a replacement lid for my tea pot. No answer. Tell me yes, tell me no. Something! They might as well have a banner on the top of their site that says, "Lenox wants your money but doesn't care about you." Why don't they remove the contact section? Apparently, no one looks at it. I won't buy from them again read more

I am writing a review to express my dissatisfaction with Lenox for blocking my account due to returns I have made for \ receiving damaged merchandise from improper packaging. I have been a Lenox customer for many years and always purchase new Christmas collectibles each year. However, the warehouse only packages boxes of fragile china using flimsy packing pillows, NOT thick bubble wrap, which does not provide enough protection to prevent damage in transit to the boxes or merchandise inside the shipping box. As a result, the boxes are moving around inside the shipping box instead of staying securely in place which damages the boxes when they hit the ends and sides of the shipping box. I have also received boxes with no packing on top to cushion the contents inside when other boxes are dropped or thrown on top of them. This is an accident waiting to happen, and unless Lenox uses thick bubble wrap instead of flimsy packing pillows, merchandise will continue to get damaged in transit. I have complained to Lenox several times that changes need to be made in the warehouse to improve how they package merchandise to no avail. I have had to return damaged boxes or merchandise for return or replacement, and now they have blocked my account so I can no longer place orders from their company. Receiving damaged merchandise is not my fault, but is solely the result of company error by the warehouse from improper packaging. It is UNETHICAL AND UNPROFESSIONAL for Lenox to penalize a customer and block his/her account for their mistake. Lenox is also very slow in issuing refunds for returns which has caused me to dispute charges with the bank when I did not receive a credit for returns so I would not be held responsible for paying for the merchandise upon receipt of my statement. They have also credited returns to the wrong credit card as well. I have checked with the Better Business Bureau where they have only a 1 rating from dissatisfied customers who have filed a complaint. 58 complaints were filed in the last 3 years, and 19 were filed within the last 12 months which speaks volumes about negative experiences that other customers have had with Lenox. They have a habit of flagging customers' accounts, and customers do not receive call backs from management to try to resolve their issues. I have been unfairly treated by Lenox and now plan to file a complaint with the Better Business Bureau and write a letter to the company president. Their customer service is among the worst in the business and I do not recommend doing business with Lenox unless or until improvements are made by the warehouse in how they package merchandise to avoid damage in transit. I suggest placing orders for Lenox Christmas collectibles with other merchants such as Macys who package the merchandise properly using heavy bubble wrap on all sides of the shipping box to protect the contents. read more

Order placed 11/26/2022, and was an in-stock order (not personalized). Order is not received as of 12/13/2022. Even if this order was coming from overseas, it would not take this long. I see online that Lenox is advertising a sale and noting "Place your order by tomorrow (12/14/2022) for expected delivery by 12/24/2022." How can Lenox honestly use this line? I (and MANY others) are contacting Lenox to say our orders are not being received in a timely manner. False advertising? Each and every day I check the UPS tracking that was provided during shipping confirmation. Each and every day the day is changed to the next day (ie. on Thursday, it noted Friday; on Friday, it noted Saturday; on Saturday, it noted Sunday; on Sunday, it noted Monday; on Monday, it noted Tuesday; and today (Tuesday), it noted Wednesday. At this point, years into complaints to the company, you continue to use the same shipping method and continue to lie about expected dates. For a company that used to have a stellar reputation, it is a shock that the reputation has sunk to such a low level. This is the second year of extremely poor service. I thought last year might be an anomaly, but it seems this is Lenox 2.0. Sad, very sad. read more

I wish I had read these reviews! Horrible experience much like others listed here. Ordered an ornament; still not here; got an email with "Lenox Shipment confirmation" in the subject heading two weeks ago, but no product. The email literally read, "Your Order is On its Way!" When I asked for an update, got a snarky email saying, "If you see below, this only shows the donation fee is completed." I have no idea what that means, but I'm pretty sure that someone getting an email entitled "shipment confirmation" would think the product was on its way. And from the looks of the other complaints, it looks like i will get my product sometime in January. I definitely will not order from them again. read more

The ornaments are great but I suggest you order in the summer if you need it by Christmas! Guaranteed does not mean guaranteed- it not only doesn't arrive they offer you the same 30 percent discount off a future order that is their current promo! Customer Service can only confirm your order. Their routine shipping is UPS parcel post- so 10 days to 3 weeks delivery after a greater than 40 day wait for the product if you are lucky enough that type of shipping doesn't get lost. My guaranteed for Christmas order (Nov order) that was personalized wasn't mailed til after Christmas despite follow up assuring me it was coming. I received it for New Year's Eve- long after my grandchildren left! read more

STAY AWAY !!!!! I purchased a pattern of dinnerware service for 16 several years ago with the understanding of a lifetime guarantee. The product ceramic coating has failed and is cracking and breaking down. Lenox will not replace with like kind. The is a bait and switch. I called customer service and spoke to a supervisor Claire Coleman who said there is nothing they can do if pattern is discontinued. Whether the item is discontinued or a current item. Their cost is the same. Their customer service and retention is poor to say the best. I will never buy anything made by this company ever again. I suggest you stay away. read more

Before purchasing your beautiful china from Lenox, check the prices at Macy's!! Lenox does not price match and generally the same items are less at Macy's. Lenox also does not allow you to cancel your order once it's accepted. read more

I recently placed an order during their Valentine's Day sale for service for 12 of their Butterfly Meadow pattern. This is the vague response I received: "We are sorry but your order came up for internal review and was determined ineligible for process. All orders are subject to approval. Lenox reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse. At this time, we are unable to process your order. Sorry, Lenox Reserves the Right, in its Sole Discretion, To refuse or cancel an order for any reason." Attempts to clarify this situation (via email & phone calls) simply received the same response. Additionally, Lenox is refusing to remove the pending charge on my credit card for $969.56. This has reduced the amount of credit I have available on my credit card. And, by the way, they did not notify me that my order was "disqualified." I had to contact them when I requested a shipping date. DO NOT DO BUSINESS WITH LENOX. They are a disreputable company! read more

Do not order from Lenox!! What a horrible company! I ordered what looked like a cute personalizable CHRISTMAS ornament in NOVEMBER when the cut off date for receiving an order before Christmas was December 3. I even called to ask whether this would come before Christmas and was assured that, yes, it would--no problem. It's now December 13th--no shipping notification so I called. Was on hold for more than 30 minutes and was finally told by the rep that they could NOT guarantee that I'd have this by Christmas. She said: "this is our busiest time" She said she had no idea when it would ship. How outrageous! If it's your "busiest time" and your company is so badly run/inefficient that you can't get things to customers by Christmas (when they order well before the "by Christmas" deadline) you tell people that BEFORE they order, not weeks later. I see that their Better Business Bureau rating is not so good--and reviews where talk about how bad they are. Wish I'd looked at these before. Disgraceful deceptive practices and no regard for customers. Lenox does not deserve to be in business in the 21st century. read more

there isn't a low enough review of this company - I ordered an ornament in November with 2 day shipping and called 4 times between November and Christmas receiving a different story each time- the last time telling me there was no order and she would have to place it again for me to get it. I told her I no longer wanted it. Now in January all of a sudden I am receiving the order. I called again and got another story -that it had been back ordered the whole time - I could have been told this and gotten a different gift - why would I want this now - why would I want to give the bad energy of this to a brand new baby - yuk!! don't order from this company!!!!!!! read more

Totally different experience from some of the reviews I've read. Ordered 16 champagne flutes (they are beautiful) that arrived in about ten days. In spite of what seemed to me to be very good packing one was chipped. I called customer service who responded promptly. They apologized that they couldn't split a package of four, and would have to send out four instead of one! They didn't even ask for a picture of the chip. Highly satisfied, KG Curwen read more

I ordered 2 personalized ornaments form Lenox.com. When they did not ship wI then the time frame listed on their site, I called customer service. I was on hold for a long time, and when my call was answered, the service rep was useless. She could not give a date as to when my order would ship, "they were behind" was all she could offer. I was also told I could not cancel the order, it was against their policy. What an awful company, I will never do business again with them. read more

My complaint with Lexon.com is regarding their lack of customer service, not the product itself, which I still have not received. I get an "outsourced" vibe. Will not order from them again. read more

Refused to honor sales price on items that went on sale prior to original order being shipped.

Terrible- ordered an ornament for my fiancé 12/6/22. Projected to arrive before Christmas and it's still not here. Sent an email and never received a response. DO NOT ORDER FROM LENOX!!!!!!!! read more

Very poor customer service. Uneducated about policy and unhelpful. I have ordered from Lenox for years with no issue but will be finding a new company to deal with. Very slow shipping needs to be more honest and say 30 business day turn around time for personalized items. Very dissapointed in communication with customer service. Do Better Lenox! read more

I have been ordering Lenox products as gifts for over 20 years. This year I ordered personalized ornaments as gifts on December 6 expecting them to be delivered in time for Christmas. As of today, I have not yet received a shipping date. Last time I will ever order anything from Lenox As far as customer service, they made no attempt to even check to see when the order will be shipped. I guess I will find out on 12/22 when the 12th business day hits. It's such poor customer service. No more Lenox for me or my family and friends. read more